Bluetooth / Không dây
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Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn!Cleaning Instructions for Re-establishing ChargingIt is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.
If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
Repeat until the contact points are visibly clean, and charging should work as designed.
Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Power and Pair InformationPress and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphone Material InformationThese headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.Có hữu ích không? Cảm ơn phản hồi của bạn!Microphone InformationYes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.Có hữu ích không? Cảm ơn phản hồi của bạn!Reset Information
To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds. Có hữu ích không? Cảm ơn phản hồi của bạn! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn!Cleaning Instructions for Re-establishing ChargingIt is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.
If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
Repeat until the contact points are visibly clean, and charging should work as designed.
Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.Có hữu ích không? Cảm ơn phản hồi của bạn!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn! -
Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Có hữu ích không? Cảm ơn phản hồi của bạn! -
How to Perform a Hardware ResetTo perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
* Location
Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.
Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Standby Mode InformationIf the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case.
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again.
It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
Có hữu ích không? Cảm ơn phản hồi của bạn!Do JBL Club Headphones Support aptX?JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Re-establishing Volume Levels/Balance between EarbudsAs with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.
If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Re-establishing Volume Levels/Balance between EarbudsAs with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.
If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Call InformationTo take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.Có hữu ích không? Cảm ơn phản hồi của bạn!Fit and SizingTry all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.Có hữu ích không? Cảm ơn phản hồi của bạn!Voice Assist InformationTo activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn! -
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How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Do JBL Club Headphones Support aptX?JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for iOS devicesVisit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Có hữu ích không? Cảm ơn phản hồi của bạn!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn! -
How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Do JBL Club Headphones Support aptX?JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for iOS devicesVisit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Có hữu ích không? Cảm ơn phản hồi của bạn!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn! -
How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Do JBL Club Headphones Support aptX?JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for iOS devicesVisit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Có hữu ích không? Cảm ơn phản hồi của bạn!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Microphone use while using Wired Aux ConnectionWhile using the Wired Aux Connection, the microphone will be switched off.Có hữu ích không? Cảm ơn phản hồi của bạn!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Are the materials used in the E65BTNC/JBL DUETNC non-leather?Yes. Our E series/Duet headphones are made with synthetic protein leather.Có hữu ích không? Cảm ơn phản hồi của bạn!How do you turn on and off the Noise Cancellation feature on the E65BTNC?The E65BTNC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Is Volume Control Supported?This headphone does not feature volume control. You must manually control volume from your device.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Turn off your TWS Headphones1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).Có hữu ích không? Cảm ơn phản hồi của bạn!
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How to Perform a Hardware ResetTo perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
* Location
Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.
Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Standby Mode InformationIf the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case.
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again.
It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for iOS devicesVisit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Có hữu ích không? Cảm ơn phản hồi của bạn! -
Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Re-establishing Volume Levels/Balance between EarbudsAs with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.
If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.Có hữu ích không? Cảm ơn phản hồi của bạn!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!How to Factory Reset True Wireless Stereo HeadphonesPlace both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Có hữu ích không? Cảm ơn phản hồi của bạn! -
How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Can I disable Voice function?Yes, there are two ways to disable the voice assistant feature.
1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.Có hữu ích không? Cảm ơn phản hồi của bạn!How do I connect my JBL LIVE headphones to my device via Bluetooth?To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible.Có hữu ích không? Cảm ơn phản hồi của bạn!How to connect your headphones to the Google Assistant for iOS devicesVisit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Có hữu ích không? Cảm ơn phản hồi của bạn! -
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Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Có hữu ích không? Cảm ơn phản hồi của bạn!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Có hữu ích không? Cảm ơn phản hồi của bạn!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Có hữu ích không? Cảm ơn phản hồi của bạn!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Có hữu ích không? Cảm ơn phản hồi của bạn! -
UA Flash: Ambient Aware TechnologyTo activate Ambient Aware DOUBLE CLICK the center button located on the LEFT ear. You should hear the music level drop. To resume to normal music level, DOUBLE CLICK the center button on LEFT ear again.Có hữu ích không? Cảm ơn phản hồi của bạn!How do I get a secure fit with the Headphones?First, it is very important that you use the correct size enhancers (rubber tips). While the tips may appear too large, these do not go all the way into your ear canal. The enhancers are supposed to fill the entire bowl (concha) of your ear, so please be sure to try both sizes to ensure a comfortable fit. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. Next, gently insert the enhancer into your ear with a forward motion towards the jaw, twist and lock into place. If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email us from our Support Page at https://www.jbl.com/support-contact.html to request yours today.Có hữu ích không? Cảm ơn phản hồi của bạn!UA Flash: Charging InformationTo charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery lifeCó hữu ích không? Cảm ơn phản hồi của bạn!UA Flash: Power On and Pair InformationTo power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.Có hữu ích không? Cảm ơn phản hồi của bạn!
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Can I disable Voice function?Yes, there are two ways to disable the voice assistant feature.
1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.Có hữu ích không? Cảm ơn phản hồi của bạn!How do I connect my JBL LIVE headphones to my device via Bluetooth?To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible.Có hữu ích không? Cảm ơn phản hồi của bạn!Why can I not use Amazon Alexa in my country?- Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.
Có hữu ích không? Cảm ơn phản hồi của bạn!How do I use Amazon Alexa with my headphones?- Single tap the left ear cup to engage Alexa.
For more information and things to try with Alexa, visit: www.amazon.com/alexadevices and select ‘Use Alexa’.
Có hữu ích không? Cảm ơn phản hồi của bạn! -
How to connect your headphones to the Google Assistant for Android devicesIf not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.
After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.Step 1
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:Step 2
PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.Có hữu ích không? Cảm ơn phản hồi của bạn!Can I disable Voice function?Yes, there are two ways to disable the voice assistant feature.
1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.Có hữu ích không? Cảm ơn phản hồi của bạn!How do I connect my JBL LIVE headphones to my device via Bluetooth?To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible.Có hữu ích không? Cảm ơn phản hồi của bạn!Why can I not use Amazon Alexa in my country?- Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.
Có hữu ích không? Cảm ơn phản hồi của bạn!
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