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Warranty: Personalised Products

We stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalised Product, please contact us so that we can verify the issue and warranty coverage.

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Waterproof Information

This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

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Waterproof Information (IPX7)

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

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What's in the box

Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

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What's in the box?

Your JBL Quantum Stream includes the following:
1 x JBL Quantum Stream microphone
1 x USB power cable
1 x Warranty / Warning (W / !)
1 x Quick Start Guide / Safety Sheet (S / i)

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What's in the box?

Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

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What are Polar Patterns?

In every microphone there are polar patterns that describes the microphone directionality. Different polar patterns describe how well the microphone module picks up sound waves coming from different directions.
There are four different polar patterns which can be used for different situations. The Cardioid pattern is the best option when you are recording on your own. The Omni-directional pattern is the most suitable for recordings with multiple people from different directions. The Stereo pattern is most optimal when two people are sitting next each other or playing an instrument during a recording. The bidirectional pattern works the best when two people are sitting opposite each other.

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What are refurbished products?

Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

These products have been thoroughly checked and tested to meet the high standards that are set by Harman. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

It can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

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What are some of the key highlights of the JBL Tour One M2?

The JBL Tour One M2 delivers the ultimate high fidelity audio experience wirelessly on-the-go or at home in perfect silence with customizable True Adaptive noise cancelling.
Listen to music nonstop for up to 50 hours in high resolution, via the Pro tuned 40mm high-res certified neodymium speaker drivers with audio customized to fit your hearing profile. Connect seamlessly to any Bluetooth device and experience spatial audio or increase overall awareness with the customizable ambient aware feature.

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What are the benefits of having the soundbar connected to WiFi?

You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.

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What are the benefits of the SB 150's EQ settings?

The three EQ setting (Movie, Music, News) adjusts the sound setting of the SB 150. This feature provides a superior audio experience customized to the content being played.

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What are the carpet spikes used for?

"You can attached these spikes to your Arena 170 & Arena 180 at the bottom of the speaker. Use them for stability if you are placing your Arena 180/170 speakers on a thick rug or plush carpeting. The carpet spikes can be manually screwed into each foot on the base of the speaker."

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