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Using the USB Connection

The USB port is only for charging the JBL Quantum 350 Wireless.
Connect the dongle to use the 2.4GHz wireless connection.

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Voice Assistant Headphone Connection

If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1

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Voice Assist Information

To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.

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Voice commands that I registered are not triggering Smartbase.

• Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.

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Warranty: Personalised Products

We stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalised Product, please contact us so that we can verify the issue and warranty coverage.

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Waterproof Information

This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

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Waterproof Information (IPX7)

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

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What's in the box

Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

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What's in the box?

Your JBL Quantum Stream includes the following:
1 x JBL Quantum Stream microphone
1 x USB power cable
1 x Warranty / Warning (W / !)
1 x Quick Start Guide / Safety Sheet (S / i)

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What's in the box?

Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

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What are Polar Patterns?

In every microphone there are polar patterns that describes the microphone directionality. Different polar patterns describe how well the microphone module picks up sound waves coming from different directions.
There are four different polar patterns which can be used for different situations. The Cardioid pattern is the best option when you are recording on your own. The Omni-directional pattern is the most suitable for recordings with multiple people from different directions. The Stereo pattern is most optimal when two people are sitting next each other or playing an instrument during a recording. The bidirectional pattern works the best when two people are sitting opposite each other.

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What are refurbished products?

Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

These products have been thoroughly checked and tested to meet the high standards that are set by Harman. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

It can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

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