How To

Support Overview / How To

How To

1102 results

Sort

Page size

UA Train Headphones: Charging Information

To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.

Was this helpful? Thank you for your feedback!
UA Train Headphones: Ear Pad Information

Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.

Was this helpful? Thank you for your feedback!
UA Train Headphones: TalkThru Technology

Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)

Was this helpful? Thank you for your feedback!
Unit does not power up when power button is pressed?

Press and hold the power button for 3-5 seconds, it will power on/off the TRIP. Short press on the power button will lock and unlock top capacities touch buttons on the TRIP. Be sure to hold the button for 3-5 seconds to ensure you are powering on/off and not controlling the touch buttons.

Was this helpful? Thank you for your feedback!
Upgrading the software on your PartyBoost or Connect+ Speaker

Software updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.

Was this helpful? Thank you for your feedback!
USB charging port

The USB charging port allows you to charge external devices.

• When playing music on the Go + Play 3, the USB Charge out is 5V / 0.5A

• When no music is playing on the Go + Play 3, the USB Charge out is 5V / 2.1A

Was this helpful? Thank you for your feedback!
USB connection with Quantum Duo and headphones

Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.

Was this helpful? Thank you for your feedback!
Use of dual voice assistants

With this product, you can easily set up both Amazon Alexa and Google Assistant. Just follow the simple set-up process in the JBL One app, using your Amazon and Google accounts. This will give you the convenience of having both voice assistants available to you at the same time. The LED on the front of the speaker will light up blue when Alexa responds and white when Google Assistant responds.

Was this helpful? Thank you for your feedback!
Using Quantum DUO with our QuantumENGINE software

Unfortunately, our JBL Quantum DUO speakers are not supported by our QuantumENGINE PC software.
All configuration is done on the speakers itself, and there is no need or required software to change the RGB lights.

Was this helpful? Thank you for your feedback!
Using the Quantum headset while charging

JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.

Was this helpful? Thank you for your feedback!
Using the USB Connection

The USB port is only for charging the JBL Quantum 350 Wireless.
Connect the dongle to use the 2.4GHz wireless connection.

Was this helpful? Thank you for your feedback!
Voice Assistant Headphone Connection

If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1

Was this helpful? Thank you for your feedback!