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TUNE-FLEX: Does the number mean different levels of ANC Tuning?

Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles.

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TUNE-FLEX: How can I choose the best sound to fit my ear tips?

You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud.

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TUNE FLEX: Software Update Release Notes
TUNE FLEX
Software Update Release Notes
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Software Version: V3.1.0 (global)
Release Date: September 14, 2022
Release Media: OTA (over the air) via JBL Headphone App

What’s New
1. Improved the connectivity between left and right earbud.
2. ANC (active noise cancelling) can be activated more quickly.
3. Optimized the APP user experience for better flow.
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TUNE-FLEX: What happens if I do not perform the “Ear Tip Sound Settings” check using the relevant ear tip?

If you do not perform the "Ear Tip Sound" setting after changing the ear tips, i.e., using the “Open Ear Tips” for “Sealing Ear Tip” mode, the sound will not be as natural as with “Sealing Ear Tips”, and vice versa.

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TUNE-FLEX: What is the benefit of using “Open Ear Tips vs Sealing Ear Tips”?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
“Open Ear Tips” allow you to be aware of your surroundings while using the earbuds. “Sealing Ear Tips” provide you with greater sound isolation and a more secure fit.

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TUNE-FLEX: What is the purpose of ANC Tuning?

Due to the various human ear canal, there are different needs of each user for ANC. When you change ear tips, we suggest you reselect different modes of ANC Tuning to enjoy the best ANC experience. Each ANC Tuning represents different ANC presets, that way you can find the one that best fits your taste.

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TUNE-FLEX: What is the purpose of the “Sealing Ear Tips”?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
We recommend using the “Sealing Ear Tips” for extra isolation, secure fit and stability.
Ear tips in three sizes are included in the box. You can choose the size that best suits your preference and your ear configuration.

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TUNE-FLEX: Why do I need to perform the “Ear Tip Sound Settings” after changing ear tips?

Different ear tip types provide a different sound performance, depending on their shape. For a high-quality sound output, JBL specially tuned the sound according to different tips to fit your wearing preference.
o The Open Ear Tips mode allows more natural, while letting the surrounding noises come through.
o The Sealing Ear Tips provides more isolation from the surroundings.

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TUNE FLEX 2: Software Update Release Notes
TUNE FLEX 2
Software Update Release Notes
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Software Version: V2.2.0
Release Date: November 11th, 2024
Release Media: OTA (over the air) via JBL Headphone App

What’s New
1. Add Google Find My Device support
2. Stability and performance improvements
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Tuner 2 - DAB Reception Issues

There is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.

Please click the link below to download the update:
JBL TUNER 2

If you have any questions regarding the update or installation, please do not hesitate to contact us.

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Tuner XL - DAB Reception Issues

There is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.

Please click the link below to download the update:
JBL TUNER XL

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TWS Left & Right Not Pairing Together
The two earpieces of your TWS headphones should normally be connected together without issue. However, if they are no longer paired to each other, please follow these steps, in order.
1. Forget/unpair the headphones on your device.
2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
3. Pair the headphones to your device and see if this resolves the problem.
4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
  - Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
  - Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
  - Manually pair the 2 buds together again, as you did in step 2. This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
  - Pair the buds to your Source Device.
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