How To

Support Overview / How To

How To

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  • The Noise Cancellation we are using in our JBL TOUR Series
    True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

    If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.

    Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
    The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.
  • The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.
    Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.
  • There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.
    This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.
  • There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?
    These holes are the microphones for the JBL Link
  • The reason for the LEDs is orange
    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
     
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is a small, oval dot on the inside of one of the ear cups. Is this used for anything?
    This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.
  • There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?
    As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.
  • There is no picture sometimes, and white noise on my TV using SB450.
    This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.
  • There is no sound from my soundbar. How do I fix it?
    Common fixes:
    (1) Make sure that the soundbar is not muted.
    (2) Select the correct audio input source on the remote control.
    (3) Check the connections to your TV or other devices
    (4) Perform a reset if none of the above is working. 
    (4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
     
  • There was a printing error with my Personalised Product. How can I get it re-printed?
    If you suspect a printing error, please contact us. We will ask you take a photo of your Personalised Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalised Product re-printed.
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