How To

Support Overview / How To

How To

1102 results

Sort

Page size

Supported Platforms

The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

Was this helpful? Thank you for your feedback!
Sweatproof Information (IPX4)

This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

Was this helpful? Thank you for your feedback!
Switching or Changing to a new Wireless Network
Switching to a new Wi-Fi network
1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
2. Open your Google Home app
3. Go to Settings
4. Tap on Wi-FI Forget Network
  1. The current configuration is now forgotten.
5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
6. Tap on
7. Find Add Set up device Set up new devices in your home
8. Follow the instructions given to add the speaker to your Wi-Fi network.
Lost connection or changed settings
1. Open the Google Home app
2. On the home screen, tap on AddSet up device Set up new devices in your home
3. Follow the instruction provided.
  1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
4. In addition, you can click on Discovery in the bottom menu of the Google Home app.
5. Tap on the Setup The Card information would show your old speaker name. However, you can continue setting up the device following the instructions.
Was this helpful? Thank you for your feedback!
T110BT Headphones: Power and Pairing Information

To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.

Was this helpful? Thank you for your feedback!
TalkThru and Ambient Aware Information

With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app

Was this helpful? Thank you for your feedback!
TalkThru Technology

To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

Was this helpful? Thank you for your feedback!
The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?

The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

Was this helpful? Thank you for your feedback!
The app does not open if the headphone is not ON. Is this correct?

Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.

Was this helpful? Thank you for your feedback!
The audio is not centered to my monitor, what should I do?

If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.

Was this helpful? Thank you for your feedback!
The best way to clean your LINK BAR

To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
We wouldn't recommend using any alcohol as it may harm the product.

Was this helpful? Thank you for your feedback!
The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

Was this helpful? Thank you for your feedback!
The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.

Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.

Was this helpful? Thank you for your feedback!