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Left Ear No Longer Connecting

If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
Take them out of the charging case and click the center button on both the left and the right pod 3 times.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)

The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.

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LIVE BEAM 3: Software Update Release Notes
LIVE BEAM 3
Software Update Release Notes
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Version: Headphones 4.2.0 ; Charging Case 4.6.0
Release Date: September 25th, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New
1. Add 24-hour time format option
2. Stability and performance improvements
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LIVE FREE 2 TWS: Software Update Release Notes
LIVE FREE 2 TWS
Software Update Release Notes
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Software Version: V6.9.8
Version (iOS): V5.7.9
Version (Android): V5.7.9
Release Date: July 8, 2022
Release Media: OTA via JBL Headphone App

What’s New
1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.
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Manually Connecting

The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

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Mic Monitoring (side tone) Support

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

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Mic Monitoring Support

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

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Microphone Cleaning (handheld mics)
Microphone Cleaning (handheld mics)

There are two very important reasons to keep your microphone clean.
1. Hygiene/Germs, especially when a mic is used by multiple people, can unknowingly be spread.
2. Dried spit, dust, dirt and debris can build up in the screen and sponge, negatively affecting the microphones’ ability to accurately pick up and reproduce the voice or instrument.
To clean the microphone…
1. Remove/Unscrew the grille from the microphone, turning counter-clockwise.
1. Remove the foam from the inside of the grille.
1. Wash the foam with warm water and dish soap.
2. Clean the grille with any household non-abrasive disinfectant/cleaner.
3. Thoroughly dry both the grille and the foam.
4. Insert the foam into the grill.
5. Screw the grille back onto the microphone, turning clockwise.
NOTE: For quality purposes, it is recommended that the screen of the microphone be cleaned once per month when used on a regular basis. For hygienic purposes, when used by multiple people, cleaning is recommended more often, possibly even nightly.
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Microphone Information

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

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Microphone Pairing and Behavior

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.

If one of the wireless mics is not working, we recommend the following:

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound

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Microphone Placement

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS

Tour Pro+ TWS

Tour One

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Microphone Sound or Distortion Issues

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

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Microphone use while using Wired Aux Connection

While using the Wired Aux Connection, the microphone will be switched off.

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