How To

Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.

For all models except Endurance Peak:
Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
Note that resetting the Dive will not erase music contained in the MP3 memory.

Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

1. Turn the unit ON.
2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
3. Unit is now reset.

Press Phone and "volume +" > 2 sec. Power must be on.

We offer a 30 day free return period. To initiate a return request, go to "Return Products" under "Order Support" in the menu bar.

The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.

While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.

To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

The track control button is located in the center of the inline microphone. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward. Compatibility may vary with some older phone models.

Two quick clicks on the microphone will skip the track forward. Three quick clicks on the microphone will skip the track backward to the previous song.

The JBL Tour Pro 2 is in a deep sleep mode, which it is to prolong the lifetime of the battery. Connect the case to a charger for about 2 seconds to wake the product up and take the earbuds out from the case. Once you put the earbuds back in the case, it's ready to pair through Bluetooth. 

The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.

The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.

Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.

Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.

Press and hold the center button for 3-5 seconds until the audible voice states “power off” you will briefly see a red light before it completely powers down.

It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely. 
 

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the UA WIRELESS headphone. Once you select that option, the audible voice should state, “connected”.

To activate Bluetooth pairing mode, please follow these steps:

• Press the Bluetooth button on the bottom of the right headphone.

Now find the Headphone in your Bluetooth device settings and select it to connect.

1. First pair your phone to the Boost TV. You can test this by streaming music to the product. 2. Then press the TV button to switch to the TV sound. Press the TV button again so the LED light is blue--Blue LED means that SoundShift is ON. 3. When you press PLAY on your phone, then you will hear your Bluetooth audio break in over the TV sound. This confirms that SoundShift is working. 4. Simply press SoundShift button again, this will now turn OFF the SoundShift. Now you can watch TV without any interruption from Bluetooth devices.

You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.

You will need to navigate to the System section, and if the software button is highlighted with "Download Software", please click on the button. When the download is completed, you can click "install update" to install latest version. Make sure you restart your computer once the upgrade is finished to ensure all changes are applied.

-       Single tap the left ear cup to engage Alexa.

       For more information and things to try with Alexa, visit: www.amazon.com/alexadevices and select ‘Use Alexa’.

Connect your headphones and start a workout using UA Record's heart rate zone tracking. Track your current heart rate zone so you know when to rest or power up, while also viewing your total heart rate distribution throughout each training session. Know your current, average, and peak heart rate. You also have the option to hear your stats read aloud during a workout. With UA Record, you can customize what feedback you hear by setting your stats, frequency, voice, and volume.

-       For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones
 

The ShareMe button is marked with an S in a circle, and must be clicked briefly. Do not keep the button pressed. Step 4 may go wrong if not done correctly. Please make sure that you have the second Everest 300 turned off. Now press AND HOLD the on/off button for about 15 seconds. The LED must switch to white/red blinking to indicate that it is actually in BT pairing mode. Now simply wait until the two headphones have communicated with each other, and established the BT connection. The white led below the S buttons will light constantly on both headphones when the ShareMe connection is ready. Now you just begin music play on the source, and both headphones will play.

Make sure your device is paired with a mobile device. When receiving a call, press the phone button to answer the call. You can now use it as a speakerphone.

JBL Authentics speakers have both Alexa and Google Assistant no them. This means you don’t need to choose one or the other - you can set up both if you prefer. Then, depending on which voice assistant you’re talking to, the speaker will respond accordingly. It’s like having 2 smart speakers in 1. You can even set a timer with Google Assistant and when it rings ask Alexa to stop it.

You can bend the ‘arms’ of the neck in and out to get the optimum fit for your exercise/level of activity. The flex zone is the black rubber part on the neckband.