How To
How To
1102 results
-
If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663
Once downloaded, you can update your headphones firmware from there.
Below you can see step by step images of the update process.
Was this helpful? Thank you for your feedback! -
Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.Was this helpful? Thank you for your feedback!
-
To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.Was this helpful? Thank you for your feedback!
-
Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.Was this helpful? Thank you for your feedback!
-
Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.Was this helpful? Thank you for your feedback!
-
The Bass, Treble and Echo buttons/dials on the control panel on top of the Partybox only applies these effects to the Microphone for Karaoke use.
These effects are not applied to other sources or inputs such as Bluetooth, Aux or USB, the Equalizer must be used in the JBL Partybox app for this (on supported models).
Also, if more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone).Was this helpful? Thank you for your feedback! -
For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.
For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.Was this helpful? Thank you for your feedback! -
These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.Was this helpful? Thank you for your feedback!
-
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback! -
Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND.
Please check out this video to assist you further!
https://www.youtube.com/watch?v=LA80RmBrbYgWas this helpful? Thank you for your feedback! -
To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.Was this helpful? Thank you for your feedback!
-
To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
This works in the order (from standby/off): DAB / FM / Off.
In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).Was this helpful? Thank you for your feedback! -
These two products are identical. The only difference between them is...
HORIZON 2: out-of-the-box is set to HOTEL OFF
HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON
On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.
The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.
When HOTEL mode is ON, these are the following changes that occur.
- Alarm can only be set for a single day.
- Alarm will ONLY work as a buzzer.
- A Room Number can be set.
- A Max Alarm Volume can be set.
- Bluetooth cannot auto-reconnect.
Was this helpful? Thank you for your feedback! -
By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.Was this helpful? Thank you for your feedback!
-
EON 208P:
Two of the inputs are made for stereo use:
CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.Also, the Bluetooth wireless input is stereo.
EON ONE:Two of the inputs are made for stereo use:CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
CH 5/6 without volume control and 3.5 mm input jack
Also, the Bluetooth wireless input is stereo.Was this helpful? Thank you for your feedback! -
Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".Was this helpful? Thank you for your feedback!
-
This headphone does not have volume control. It features a one button in-line remote that enables you to pause/play, skip tracks and answer/hang up phone calls. The microphone that is built into the remote permits use as headset with a mobile phone.Was this helpful? Thank you for your feedback!
-
To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).
Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.Was this helpful? Thank you for your feedback! -
Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!
-
In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product SupportWas this helpful? Thank you for your feedback! -
After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.
For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.
Was this helpful? Thank you for your feedback! -
Unfortunately, the JBL AmpUp App is no longer available for download.Was this helpful? Thank you for your feedback!
-
If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.Was this helpful? Thank you for your feedback!
-
On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.Was this helpful? Thank you for your feedback!
-
To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.Was this helpful? Thank you for your feedback!
-
On the soundbar, press and hold the power and source button for more than
10 seconds.
Please note this procedure will revert ALL settings back to factory default.Was this helpful? Thank you for your feedback! -
With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.Was this helpful? Thank you for your feedback!
-
You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.Was this helpful? Thank you for your feedback!
-
With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.Was this helpful? Thank you for your feedback!
-
With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.Was this helpful? Thank you for your feedback!
-
To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!
-
Press volume + and volume - simultaneously for 5 seconds to reset.
The headphone must be ON while doing this.Was this helpful? Thank you for your feedback! -
Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.Was this helpful? Thank you for your feedback!
-
The charging LED stops lighting white, and goes dark.Was this helpful? Thank you for your feedback!
-
When the Xtreme is ON, the row of 5 diodes at the bottom of the front will light up in turn, with the top flashing LED showing how far charging has progressed. When full charge has been reached, all diodes light constantly. In some cases, the fifth diode keeps on blinking, but does not light up constantly, no matter how long charging continues. Sometimes it will show constant light after charging has been stopped. This is normal, caused by tolerances in the circuits, and is no cause for alarm. The battery is charged to the same level. If the Xtreme is OFF, no diodes will light when full charge has been reached.Was this helpful? Thank you for your feedback!
-
The red charge light turns off when charging has finished.Was this helpful? Thank you for your feedback!
-
Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!
-
Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!
-
When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud and the earbuds will automatically switch over to that connection while answering the call.Was this helpful? Thank you for your feedback!
-
All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.Was this helpful? Thank you for your feedback!
-
By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.Was this helpful? Thank you for your feedback!
-
If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.Was this helpful? Thank you for your feedback!
-
Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.Was this helpful? Thank you for your feedback!
-
The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.Was this helpful? Thank you for your feedback!
-
With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.Was this helpful? Thank you for your feedback!
-
Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or offWas this helpful? Thank you for your feedback!
-
Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
The speaker with the best microphone reception will respond with an answer.
Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
If all speakers are muted, all will be silent.Was this helpful? Thank you for your feedback! -
For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.Was this helpful? Thank you for your feedback!
-
Plug the 2.4Ghz dongle directly into your device and device is connected to your phone.
The lightning version of the dongle works for Apple devices while the USB C dongle works for Android devices and the latest Apple devices with an USB C port.
Was this helpful? Thank you for your feedback! -
BT sources are volume controlled by the Primary Volume control. BT volume relative to other sources must be adjusted either on the BT source or on the mixer’s input volume controls. Bluetooth does not occupy any of the other inputs.Was this helpful? Thank you for your feedback!
-
Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.Was this helpful? Thank you for your feedback!
-
After pressing the Play button, you must wait 3 seconds before you can press the Play button again when listening to videos over AirPlay.
Was this helpful? Thank you for your feedback! -
If you want to pair and connect to a different device, make sure the headphones are turned off. Proceed to turn the headphones on by pressing and holding the power button for 3- 5 seconds until you hear the audible voice stating “power on” followed by “looking for device.” You will see the LED alternate between blue and red as it searches for your new device. Make sure your device is in search mode. Within seconds your headphone should appear as one of your discoverable devices. You will then hear the audible voice stating, “audio connected” followed by a blinking blue LED light located on the inline microphone indicating that it is now connected to a device.Was this helpful? Thank you for your feedback!
-
Make sure the headphones are turned on and connected to your smart device. Press and hold the Microphone button located on the LEFT arm of the neckband. You should be able to activate Siri/Google within 3 seconds after pressing the Microphone button.Was this helpful? Thank you for your feedback!
-
1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021Was this helpful? Thank you for your feedback!
-
Tap and hold the right earpiece for 4 seconds.Was this helpful? Thank you for your feedback!
-
To increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.Was this helpful? Thank you for your feedback!
-
To answer and hang up calls, press the pause/play button located on the left arm of the Soundgear.Was this helpful? Thank you for your feedback!
-
The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.Was this helpful? Thank you for your feedback!
-
The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Chat with us
Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00
WhatsApp Us
Send us a message on +44 161 222 3325 or click here
Monday - Friday: 08.00-17.00Saturday - Sunday: 09:00-15:00