How To

Support Overview / How To

How To

1102 results

Sort

Page size

Connect Feature Information

This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.

Was this helpful? Thank you for your feedback!
Cleaning Instructions for Re-establishing Charging

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all True Wireless Stereo earphones and cases.

Was this helpful? Thank you for your feedback!
Charging the Speaker When Wet

You will need to dry the charging port completely before plugging in power for charging.

Was this helpful? Thank you for your feedback!
Charging Information

To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.

Was this helpful? Thank you for your feedback!
Charge and play at the same time!

Yes, you can use the headset while charging!

Was this helpful? Thank you for your feedback!
CHARGE 5: Software Update Release Notes
CHARGE 5
Software Update Release Notes
------------------------------------------------------------------------
Version: 0.8.9.0
Release Date: January 15th, 2025
Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Updated standby time
2. Improved Samsung TV compatibility
Was this helpful? Thank you for your feedback!
Changing the name of the speaker

1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
2. Once the app is downloaded choose app and wait for it to recognize your device.
3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
5. After you change the name, you will see a notification stating to "Reconnect to Apply New Name"
6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.

Was this helpful? Thank you for your feedback!
Changing the light color in customized lightshow

In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness.

Was this helpful? Thank you for your feedback!
Changing the Battery

On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

Was this helpful? Thank you for your feedback!
Changing JBL Pulse lightshow via JBL Portable App

You can change the JBL Pulse lightshow via JBL Portable app.

1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.
2. Click the Lightshow button to enter the lightshow set-up
3. Swipe left and right to change lightshow
4. Swipe to customized page, to select your favorite pattern and customize your lightshow
5. Click the color wheel to change color or enter camera color picker
6. Click the brightness button to adjust brightness of the lightshow

Was this helpful? Thank you for your feedback!
Can you use the JBL PartyLight Stick and JBL PartyLight Beam without having a JBL PartyBox?

For the best PartyLight Stick and PartyLight Beam performance, connect it by using a JBL Auracast™-enabled PartyBox models such as the PartyBox Club 120, Stage 320 and Ultimate.

Was this helpful? Thank you for your feedback!
Can you use Bluetooth while under water using the Endurance Dive?

No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.

Was this helpful? Thank you for your feedback!