How To
How To
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As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.Was this helpful? Thank you for your feedback!
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After the wake-up process is finished, and the radio alarm has been turned off by pressing the alarm button, it is necessary to press the radio button to keep the radio playing.Was this helpful? Thank you for your feedback!
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For the best performance, connect the speaker to a power outlet.
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The built-in Digital-to-Analog Converter (DAC) makes it possible to enjoy lossless high sound quality with low distortion and accurate conversion.
Connect the headphones with the included USB-C cable or 3.5mm aux cable to any audio source to enable Hi-Res audio. If you want to have Hi-Res audio wirelessly you need to connect an Android device with at least Android OS 13 or higher and use streaming sources such as Apple Music, Tidal or Amazon Music.
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First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional earbuds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit enhancer and large ear tip comes pre-installed on the headphone. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.Was this helpful? Thank you for your feedback!
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First, it is very important that you use the correct size enhancers (rubber tips). While the tips may appear too large, these do not go all the way into your ear canal. The enhancers are supposed to fill the entire bowl (concha) of your ear, so please be sure to try both sizes to ensure a comfortable fit. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. Next, gently insert the enhancer into your ear with a forward motion towards the jaw, twist and lock into place. If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email us from our Support Page at https://www.jbl.com/support-contact.html to request yours today.Was this helpful? Thank you for your feedback!
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You can download a copy of your invoice on our website. Go to "Order Status" under "Order Support" in the menu bar. To access your order details and download your invoice, you will need the following details:
- Order number
- Surname
- Billing postal code
Once directed to your order details, there is an option to download your invoice.
The details on your invoice is a direct reflection of your order details. We are unable to amend the details on your invoice.Was this helpful? Thank you for your feedback! -
If you cannot stream music with AirPlay, use the JBL One App;
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.Was this helpful? Thank you for your feedback! -
First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional ear buds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left ear bud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. After the enhancers are securely locked in the ear, we recommend wrapping the ear loop up and over the ear for the most comfortable fit. Please note, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone and your ear. The size 7 will be featured on the model; two smaller sizes (5 & 6) and one larger (8) will be included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size. If you’re unable to find a secure fit, one our fit specialists can assist you with a different size or guidance on how to properly wear these headphones. For any questions or concerns regarding fit and sizing, please contact your local JBL Customer Support or please email us from our Support page at https://www.jbl.com/support-contact.html.Was this helpful? Thank you for your feedback!
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Sidetone is off by default.
To enable sidetone on your JBL Quantum Stream microphone, install and start JBL QuantumENGINE, and head to the "Microphone" tab.
Here you can select sidetone level from 0 to 3 (0 = off).
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Simply turn off one of the products.Was this helpful? Thank you for your feedback!
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Sidetone is by default enabled for the JBL Quantum Stream Studio. You can lower the sidetone volume or mute it by pressing the multifunction knob until you are at the audio/voice balance function. Turn the knob towards the voice (microphone icon) to increase the audio volume and lower down the sidetone volume at the same time. Turn the knob towards the headphone icon to increase the sidetone volume and reduce the audio volume.
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