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I cannot activate Google Assistant when touching the dedicated button, why?

It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.

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I can't listen to music on my JBL Soundbar while the TV is off. How can I change this?

The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.

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I am trying to use Chromecast, but it is not working after the setup.

To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.

You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.

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I am not able to upgrade the firmware on JBL DRG with Apps.

Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.

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I am not able to stream Spotify music to my JBL Playlist, how come?

To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.

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I am not able to connect JBL DRG to my head unit via Bluetooth.

JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.

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I've paired my ELITE headphones, but the app does not recognize them - what's wrong?

Close and reopen the app. This will ensure that the app recognizes the headphones.

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How will I know when Charge 3 needs to be recharged?

The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

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How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?

The 4 LED's on the front of the unit will light up.

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It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.

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How to use Google Assistant with your headphones

After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.

Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

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How to use Google Assistant with a smart speaker

This video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

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