How To

Support Overview / How To

How To

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  • Where is the microphone positioned?
    Under the little hole next to the phone reciever button.
  • Where is the Heart Rate sensor on the JBL Reflect Fit?
    The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.
  • Where is the Heart Rate sensor?
    The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.
  • Where do you set the listening time limit?

    You can set the time limit in JBL Safe Sound/Daily Time Limit.

  • Where do I find new software, if it does not automatically appear in the app?
    For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app
  • Where can I view detailed heart rate stats after I complete a workout with my headphones?
    You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.
  • Where can i find the serial number for Horizon alarm clock?
    At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.
  • Where can I find replacement parts for my product?
    Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.
  • Where can I check my current heart rate?
    There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.
  • When you experience Bluetooth issues.
    NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • When will the JBL SB 250 go into standby mode?
    If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When will the JBL Boost TV go into standby mode?
    If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When will I know that there is a low Battery?
    You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.
  • When using two pairs of speakers, what is the range between them?
    When you have associated two pairs of speakers, the range between primary and secondary speakers (all 3 speakers), will be maximum 10 meters. The range will increase if you only use one pair of speakers (30 meters). We recommend placing the speakers on a high-level surface or shelf, for best possible connection.
  • When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    You can manually type in the network name (SSID) and password to connect if the network does not appear.
  • When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
  • When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?
    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.
  • When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
  • When soundshift is on, I still hear music from my JBL Connected device, how come?
    Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.
  • When my connected Bluetooth device goes out of range, I cannot connect JBL Micro Wireless with a new Bluetooth device immediately.
    When a connected Bluetooth device goes out of range, the JBL Micro Wireless will try to reconnect to it for 3 minutes. After 3 minutes the Micro Wireless can connect to other Bluetooth devices again.
  • When multiple speakers are connected, can effects and audio samples from the PartyPad or Effect Lab be heard on secondary speakers?

    The answer depends on the method used for connecting the Partybox Ultimate units:

     

    Multi-Room Music (Airplay/Alexa/Google Home) - No effects or audio samples heard on secondary speaker(s).

    Stereo Mode (JBL One app) - Both effects and audio samples heard on secondary speaker.

    Multi-Speaker Connection (pressing the relevant buttons on the top panels) - No effects heard, but audio samples heard on secondary speaker(s).

    Daisy Chain (wired Aux connection) - Both effects and audio samples heard on secondary speaker(s).

  • When listening to Dolby Atmos Music, why does the volume level of the speaker seem much different than when I listen to stereo music?

    The volume level of the speaker is depends on the level of the source file itself. Some Dolby Atmos Music tracks are made to be quieter, and some louder.

  • When I use the volume buttons on my JBL LINK 10, 20, 300 and 500, why does the volume change so slow?
    JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or - butons. Use individual presses for fine volume adjustments.
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