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TUNE-FLEX: Why do I need to perform the “Ear Tip Sound Settings” after changing ear tips?

Different ear tip types provide a different sound performance, depending on their shape. For a high-quality sound output, JBL specially tuned the sound according to different tips to fit your wearing preference.
o The Open Ear Tips mode allows more natural, while letting the surrounding noises come through.
o The Sealing Ear Tips provides more isolation from the surroundings.

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TUNE-FLEX: What is the purpose of the “Sealing Ear Tips”?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
We recommend using the “Sealing Ear Tips” for extra isolation, secure fit and stability.
Ear tips in three sizes are included in the box. You can choose the size that best suits your preference and your ear configuration.

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TUNE-FLEX: What is the purpose of ANC Tuning?

Due to the various human ear canal, there are different needs of each user for ANC. When you change ear tips, we suggest you reselect different modes of ANC Tuning to enjoy the best ANC experience. Each ANC Tuning represents different ANC presets, that way you can find the one that best fits your taste.

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TUNE-FLEX: What is the benefit of using “Open Ear Tips vs Sealing Ear Tips”?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
“Open Ear Tips” allow you to be aware of your surroundings while using the earbuds. “Sealing Ear Tips” provide you with greater sound isolation and a more secure fit.

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TUNE-FLEX: What happens if I do not perform the “Ear Tip Sound Settings” check using the relevant ear tip?

If you do not perform the "Ear Tip Sound" setting after changing the ear tips, i.e., using the “Open Ear Tips” for “Sealing Ear Tip” mode, the sound will not be as natural as with “Sealing Ear Tips”, and vice versa.

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TUNE FLEX: Software Update Release Notes
TUNE FLEX
Software Update Release Notes
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Software Version: V3.1.0 (global)
Release Date: September 14, 2022
Release Media: OTA (over the air) via JBL Headphone App

What’s New
1. Improved the connectivity between left and right earbud.
2. ANC (active noise cancelling) can be activated more quickly.
3. Optimized the APP user experience for better flow.
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TUNE-FLEX: How can I choose the best sound to fit my ear tips?

You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud.

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TUNE-FLEX: Does the number mean different levels of ANC Tuning?

Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles.

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TUNE-FLEX: Does the JBL Headphones app give me any indications when I choose different Ear Tips mode?

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).

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Trouble accessing the Google Assistant or Amazon Alexa on your Headphone

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

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Track Control Information

To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

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Track Control

To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

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TOUR ONE M2: Software Update Release Notes
TOUR ONE M2
Software Update Release Notes
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Version: 5.5.0
Release Date: November 15th, 2024
What’s New
1. Add Auracast support
2. Stability and performance improvements
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Tour One: Firmware Update V3.3.0

There is a firmware update for the Tour One headphones, release notes below.

What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.

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The volume level on my headphones is very quiet

If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.

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The top capacitive buttons are sensitive and cause lots of miss-triggering, what can I do?

When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

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The sub does not connect to the sound bar.

Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.

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The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?

The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.

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There was a printing error with my Personalised Product. How can I get it re-printed?

If you suspect a printing error, please contact us. We will ask you take a photo of your Personalised Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalised Product re-printed.

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There is no sound from my soundbar. How do I fix it?

Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.

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There is no picture sometimes, and white noise on my TV using SB450.

This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.

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There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?

As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.

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There is a small, oval dot on the inside of one of the ear cups. Is this used for anything?

This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.

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There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?

Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

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