How To

Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

Personalised Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.

Within the first 15 minutes after placing your order, we may be able to cancel your order.

 

Please call us using the phone number posted at the bottom of this page.

 

If your order has already been processed, we will no longer be able to cancel your order. Instead we invite you to return your order for a refund using our 30 day free return option.

Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.

Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

No, you will need to use your fingertips, or use special gloves made for touch-screen use.

Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.

Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.

Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

BOOMBOX 3
Software Update Release Notes
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Software Version:  V0.3.0.0
Version (iOS):  N/A
Version (Android):  N/A
Release Date:  July 27, 2022
Release Media:  OTA (over the air) via JBL Portable App


What’s New

1. Fixed Issue: Red LED keeps flashing after powering off the device
2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
4. Other minor bug fixes and performance improvements

A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
1. Improvements to Bluetooth connection stability.
2. Support for PartyBoost under aux-in connection.
3. Improvements for switching between PartyBoost and Stereo mode.
4. Improvements to firmware update stability with iOS.
5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

The firmware update is installed as an OTA update:
1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Boombox 2 to appear.
4. On the Boombox 2 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

Please note: this text concerns Lithium-Ion batteries only.
 
HOW TO CHARGE
If a charger (power supply) comes with your product, use the original charger.
If you have a device with USB charging socket use chargers with capacity above the minimum listed in the product specifications. Charging using a USB charger with higher capacity is not a problem.
It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur.
 
BATTERY LIFE
All batteries, over time, will slowly wear down. A good battery will keep more than 70% of its original capacity even after 500 charging cycles. Capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
 
WHAT NOT TO DO
There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. 
Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
 
 
GENERAL BATTERY INFORMATION
Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
This type has high energy density, very low memory effect and low self-discharge.
You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
 
 

Harman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
First download the JBL Portable App from the App store or Google Play store to your mobile device.
Then connect to the speaker by Bluetooth.
Open the JBL Portable App and select settings to check and install the new Software version.
The red dot indicates the presence of an update (see image below).

The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

Installation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience.  If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.
 

The BASSPRO GO uses the original Connect feature.  It is not compatible with devices using the Connect+ or PartyBoost feature.  You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
 

The BASSPRO GO receives is power ONLY from the harness that is connected to the car battery.  When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.

When removed from the harness, the full-range portable speaker runs on the internal battery.  It cannot be charged via either of the USB (A or C) jacks.  It will be charged the next time it is connected to the harness in the vehicle.
 

A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.

The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

BAR 9.1
Software Update Release Notes
------------------------------------------------------------------------
Version:  V22.01.31.80
Release Date:  May 19, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip

1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
   1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
   1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
3. General software and performance improvements:
   1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
   2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

------------------------------------------------------------------------
Version:  V21.23.11.80
Release Date:  June 8th, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

1.    Improve calibration success rate in some cases.
2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
3.    Improve LED Display messages.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

------------------------------------------------------------------------
Version:  V21.13.11.80
Release Date:  April 8, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improves Bluetooth connectivity for mobile devices.
• Improved LED Display Messages.
• Bug fix to remove detachable speakers battery level checking due to imprecise readings.

NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

注意：此软件升级不适用于JBL Bar 9.1中国版。
 

BAR 800 & BAR 1000
Software Update Release Notes
------------------------------------------------------------------------
Version:  V 22.34.55.80.00
Release Date:  September 09, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL_Bar_800_1000_ver_22.34.55.80.00.zip

What’s New

1. Improved the LED display behavior for a better user experience.
2. Optimized the charging experience for the detachable surround speaker.
3. Improve Wi-Fi music streaming connectivity.

BAR 5.1 SURROUND
Software Update Release Notes
------------------------------------------------------------------------
Version:  20-43-51-00
Release Date:  December 18, 2020 

• Improves Soundbar HDMI ARC compatibility with TV

BAR 5.1 SURROUND
Software Update Release Notes
------------------------------------------------------------------------
Version:  20-43-51-00
Release Date:  December 18, 2020 

• Improves Soundbar HDMI ARC inter-operability
• Enables Alexa MRM (Multi-Room Music) functionality.
• Download the “JBL BAR Setup” App onto your Android or iOS smartphone/tablet to setup WiFi and link it to your Alexa account to enjoy this new feature.

BAR 5.1
Software Update Release Notes
------------------------------------------------------------------------
Version:  V17.07
Release Date:  February 26, 2021
Release Media:  USB
Filename:  Unify.BIN

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improved LED Display Messages

------------------------------------------------------------------------

Instructions for software upgrade
 

1. Download the latest software version from JBL.com and bin file: Unify.BIN
2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
5. To Check Software version: 

• Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
• To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure

BAR 5.0 MULTIBEAM
Software Update Release Notes
------------------------------------------------------------------------
Version:  21-04-54-70
Release Date:  January 29, 2021

• Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
• Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
• Improved LED Display messages.

The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

If you are having trouble with distortion or drop outs, try the following suggestions:

Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.

Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.

There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.

Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.

No. Our Everest series headphones are made with synthetic protein non-animal leather.

Yes. Our E series/Duet headphones are made with synthetic protein leather.

Yes. Our E series headphones are made with synthetic protein leather.

Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.

While the Partybox Encore does not have a Microphone Input, it does have an internal receiver for the wireless microphone that comes with the product.

 

It is possible to pair one of the microphones from the Partybox Wireless Mic * (sold separately from the Partybox Encore, containing 2 x Wireless Microphones and 1 x Receiver/Dongle for connection with 6.3 mm microphone jack inputs) - however, a maximum of 2 wireless microphones can be connected to the receiver at a time.

 

As an alternative, a spare part accessory is available (dependent on stock levels), which includes just 1 x Microphone for Partybox Encore - search for the aforementioned product name or "FG7261JMJ100114" in our online store.

 

To connect an additional Wireless Microphone to the Partybox Encore, follow these steps:

Switch off the Partybox & both microphones.

Once off, switch on both microphones only, then switch on the Partybox and both microphones should connect to the receiver.

If not, please try the same instructions as above expect with a Factory Reset (Press and hold the "Play" and "Light" buttons for > 10 seconds) instead of the restart above, then follow the microphone pairing procedure:

1. Turn off the speaker.

2. Make sure that the distance between the new wireless microphone and speaker is within 1 meter. Turn on the microphone.

3. Turn on the speaker. The microphone will pair and connect with the speaker automatically within 3 minutes.

 

*Please note that regarding the older version of the JBL Partybox Wireless Mic - the JBL Wireless Microphone Set - the microphones are not compatible with the Partybox Encore whatsoever, as they use UHF instead of 2.4 GHz for communication between the microphones and receiver (and the Partybox Encore does not have a Microphone Input).

Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.

No. The ear pads are made from a synthetic protein leather.

Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.

The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.

No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.

No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.

The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.

No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.

No, shipping is on us. You can send your order back within 30 days for a full refund.

 

To initiate a return request, go to "Return Products" under "Order Support" in the menu bar.

The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.

You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 

You must first set a radio preset by tuning to a radio station and holding down the 1, 2, or 3 button to save it. After this, the preset will be an option when setting up a new alarm.

When setting up the alarm, the options will be displayed in the following order:
​​​​​​1. Set Alarm Hour.
2. Set Alarm Minute.
3. Set Recurrence - Weekday/Once.
4. Set Ringtone - 4 built-in alarm tones or radio preset 1/2/3 (see information above).
5. Set Light - On/Off.

If the light is set to 'On' when the alarm is set up, once it goes off it will gradually increase in brightness over 10 seconds.