JBL Quantum TWS

Yes, the JBL Quantum TWS and JBL Quantum TWS air earbuds are compatible with the JBL Headphones app. It'll allow you to control EQ, ANC (only JBL Quantum TWS) and Smart Ambient feature, Smart Audio & Gaming etc. for better experiences with your headset just like other JBL lifestyle products.

Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".

If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.

When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud  and the earbuds will automatically switch over to that connection while answering the call.

The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

To reset a Quantum headset, you need to connect the product to your computer and open the QuantumEngine.

When you have the QuantumEngine open, go to the "System Software" tap and press "Restore Factory Settings".

Only products that are compatible with the QuantumEngine can be reset this way.

JBL Quantum Headphones Upgrade tool redefines your headphones experience. Through your macOS device, you can now conveniently upgrade the headset.
Download from macOS app store: https://apps.apple.com/us/app/jbl-quantumengine/id1645040444

Supported models are:

- JBL Quantum 610

- JBL Quantum 810

- JBL Quantum 910

- JBL Quantum 910P

- JBL Quantum 910X

- JBL Quantum TWS

QUANTUM ENGINE
Software Update Release Notes
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Software Version:  V1.11.0.1511
Release Date:  September 19, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Improved firmware stability upgrading process flow for the QUANTUM 910.

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QUANTUM ENGINE
Software Update Release Notes
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Software Version:  V1.11.0.1510
Release Date:  August 24, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Added support for the new QUANTUM 910 Wireless Headphones
2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.

It is not possible to have Ambient Aware or TalkThru activated at the same time as Sidetone when the microphone is turned on during a call. This is the case no matter if you are using Bluetooth or the 2.4 GHz mode.
You can use Ambient Aware during a call if Sidetone is turned off. You are able to do this in both Bluetooth or the 2.4 GHz mode.
All three audio modes are activated if the microphone on your device is turned off no matter if you are using Bluetooth or the 2.4 GHz mode.