SoundBars
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How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to save your favorite music to the My Moments feature(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVEWas this helpful? Thank you for your feedback!What happens if I connect both HDMI eARC and optical to the TV input?The soundbar will auto switch the source between HDMI eARC and optical. HDMI eARC is higher priority than optical source. It is not possible to manually switch from HDMI to optical.Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
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How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to restore factory default settings (factory reset) for your deviceThe factory reset button restores your device to the default settings, including network and audio configurations.
Please use one of the following solutions:- Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
- Open your JBL ONE App.
- Navigate to the support tile.
- Select RESTORE FACTORY SETTINGS.
Was this helpful? Thank you for your feedback!How to save your favorite music to the My Moments feature(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVEWas this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to save your favorite music to the My Moments feature(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVEWas this helpful? Thank you for your feedback!What happens if I connect both HDMI eARC and optical to the TV input?The soundbar will auto switch the source between HDMI eARC and optical. HDMI eARC is higher priority than optical source. It is not possible to manually switch from HDMI to optical.Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
How to restore factory default settings (factory reset) for your deviceThe factory reset button restores your device to the default settings, including network and audio configurations.
Please use one of the following solutions:- Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
- Open your JBL ONE App.
- Navigate to the support tile.
- Select RESTORE FACTORY SETTINGS.
Was this helpful? Thank you for your feedback!How to save your favorite music to the My Moments feature(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVEWas this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback!What is Dolby Atmos and what does it do?Dolby Atmos is a 3D surround sound format.
Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel.
Note: This feature only applies to Dolby Audio content.
For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos.Was this helpful? Thank you for your feedback! -
How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to save your favorite music to the My Moments feature(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVEWas this helpful? Thank you for your feedback!What happens if I connect both HDMI eARC and optical to the TV input?The soundbar will auto switch the source between HDMI eARC and optical. HDMI eARC is higher priority than optical source. It is not possible to manually switch from HDMI to optical.Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
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BAR 5.0 MULTIBEAM: Software Update Release Notes
BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version: 21-04-54-70
Release Date: January 29, 2021- Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
- Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
- Improved LED Display messages.
Was this helpful? Thank you for your feedback!When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback!I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
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BAR 9.1: Software Update Release NotesBAR 9.1
Software Update Release Notes
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Version: V22.01.31.80
Release Date: May 19, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 22.01.31.80.zip- Fixed a grouping issue with other Chromecast built-in speakers (read below):
- 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
- Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
- Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
- General software and performance improvements:
- Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
- Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.
Note: This software upgrade is not applicable for JBL Bar 9.1 China version.
注意:此软件升级不适用于JBL Bar 9.1中国版。
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Version: V21.23.11.80
Release Date: June 8th, 2021
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 21.23.11.80.zip
1. Improve calibration success rate in some cases.
2. Improve compatibility of some “ATMOS” Netflix streaming content.
3. Improve LED Display messages.
Note: This software upgrade is not applicable for JBL Bar 9.1 China version.
注意:此软件升级不适用于JBL Bar 9.1中国版。
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Version: V21.13.11.80
Release Date: April 8, 2021
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 21.13.11.80.zip- Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
- Improves Bluetooth connectivity for mobile devices.
- Improved LED Display Messages.
- Bug fix to remove detachable speakers battery level checking due to imprecise readings.
注意:此软件升级不适用于JBL Bar 9.1中国版。
Was this helpful? Thank you for your feedback!How to restore factory default settings on your deviceWith our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.Was this helpful? Thank you for your feedback!How can I play content with Dolby Atmos and DTS:X sound?To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.Was this helpful? Thank you for your feedback!How to connect to your WiFi networkYou can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.Was this helpful? Thank you for your feedback! - Fixed a grouping issue with other Chromecast built-in speakers (read below):
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How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback!What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback!How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback!What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback! -
How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback!How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
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How to perform a software upgradeYou will see a notification in the recommendation option on your TV screen when there is an upgrade is available.
The system will download the firmware and apply the update after your confirmation.
You can also manually check for updates. Go to the settings menu and select “About” followed by “System Update.”Was this helpful? Thank you for your feedback!How does our system figure out which speaker you talked too?Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
The speaker with the best microphone reception will respond with an answer.
Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
If all speakers are muted, all will be silent.Was this helpful? Thank you for your feedback!How to play music using BluetoothPlaying music over Bluetooth connection is very simple to do:- Short press the dedicated Bluetooth button on the LINK BAR.
- Go to settings on your phone.
- Find Bluetooth and enable it.
- Select the JBL LINK BAR in your device list.
- You are now paired and ready to jam your favorite music!
Was this helpful? Thank you for your feedback!How can I enable 10-bit color on the HDMI Inputs?To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).
Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.Was this helpful? Thank you for your feedback! -
What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dotsWas this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dotsWas this helpful? Thank you for your feedback!
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What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dotsWas this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.Was this helpful? Thank you for your feedback!
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What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dotsWas this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.Was this helpful? Thank you for your feedback!
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What does the Audio Feedback button do?Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for:
- Bluetooth Pairing.
- SoundShift on/off.
- JBL Connect Pairing Mode (Boost TV only)
Was this helpful? Thank you for your feedback!I cannot connect to my device anymore via Bluetooth, what can i do?Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!How is the SB150 reset to factory default settings?Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.Was this helpful? Thank you for your feedback! -
What does the Audio Feedback button do?Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for:
- Bluetooth Pairing.
- SoundShift on/off.
- JBL Connect Pairing Mode (Boost TV only)
Was this helpful? Thank you for your feedback!Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!I do not get audio from my TV.Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".Was this helpful? Thank you for your feedback! -
My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!I do not get audio from my TV.Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".Was this helpful? Thank you for your feedback!When I am trying to program my Cinema SB100, 200 or 400 to learn the volume up, down and the mute codes from my TV remote controller, I can only get mute, or perhaps mute and a volume code, to work correctly. What is wrong?This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.Was this helpful? Thank you for your feedback!
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