Support Overview / Speakers / SoundBars / BAR 500
BAR 500 - Black - Hero BAR 500 - Black - Front BAR 500 - Black - Back
BAR 500 - Black - Hero

BAR 500

What's on the menu tonight? Movies, music or gaming? The JBL Bar 500 brings your movies to life with MultiBeam™ and Dolby Atmos® 3D surround sound. While PureVoice technology optimizes voice clarity to ensure you never miss a word. Feel the thrilling bass from the wireless 10" subwoofer. And with AirPlay, Alexa Multi-Room Music (MRM) and Chromecast built-in™, you've got over 300 easy streaming options to choose from, whether you want to dance or you're ready to relax. Whatever you're in the mood for, the JBL Bar 500's got you covered.

Product Specifications

General Specifications

Power supply 100 - 240V AC, ~ 50/60Hz
Networked standby power < 2.0 W
Operating temperature 0°C - 45 °C

Audio Specifications

Total speaker power output (Max @THD 1%) 590W
Soundbar output power (Max @THD 1%) 290W
Subwoofer output power (Max. @THD 1%) 300 W
Soundbar transducer 4x (46x90)mm racetrack drivers, 3x 0.75" (20mm) tweeters
Subwoofer transducer 10” (260mm)
Frequency response 35Hz - 20kHz (-6dB)
Audio inputs 1 Optical, Bluetooth, USB (USB playback is available in US version. For other versions, USB is for Service only.)

Dimension Specifications

Soundbar dimensions (W x H x D) 1017 x 56 x 103.5 mm / 40’’ x 2.2’’ x 4’’
Subwoofer dimensions (W x H x D) 305 x 440.4 x 305 mm / 12" x 17.3" x 12"
Soundbar weight 2.8kg/ 6.2 lbs
Subwoofer weight 10 kg / 22 lbs
Packaging dimensions (W x H x D) 1105 x 370 x 475 mm/ 43.5" x 14.6" x 18.7"
Packaging Weight 16.2 kg / 35.6 lbs

Control Connect Specifications

USB port Type A
USB rating 5V DC, 0.5A
Supporting file format MP3
MP3 codec MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3
MP3 sampling rate 16 - 48 kHz
MP3 bitrate 80 - 320 kpbs
Bluetooth version 5.0
Bluetooth profile A2DP 1.2, AVRCP 1.5
Bluetooth transmitter frequency range 2400 MHz – 2483.5 MHz
Bluetooth transmitter power <15 dBm (EIRP)
Wi-Fi network IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
2.4G Wi-Fi transmitter frequency range 2412 - 2472 MHz (2.4 GHz ISM Band, USA 11 Channels, Europe and others 13 Channels)
2.4G Wi-Fi transmitter power < 20 dBm (EIRP)
5G Wi-Fi transmitter frequency range 5.15 - 5.35GHz, 5.470-5.725GHz, 5.725 - 5.825GHz
5G Wi-Fi transmitter power 5.15-5.25GHz <23dBm, 5.25-5.35GHz & 5.47-5.725GHz <20dBm, 5.725-5.825GHz <14dBm (EIRP)
2.4G wireless transmitter frequency range 2406 - 2474MH
2.4G wireless transmitter power ＜10dBm (EIRP）
Please consult the documents for in-depth specs

Documents & Downloads

Spec Sheets

Manuals

Quick Start Guide

Other

Gallery

BAR 500 - Black - Hero
BAR 500 - Black - Hero BAR 500 - Black - Front BAR 500 - Black - Back BAR 500 - Black - Left BAR 500 - Black - Right BAR 500 - Black - Detailshot 1 BAR 500 - Black - Detailshot 2 BAR 500 - Black - Detailshot 3 BAR 500 - Black - Detailshot 6 BAR 500 - Black - Detailshot 7 BAR 500 - Black - Detailshot 8

Videos

What’s in the Box

  • 1 x Main Soundbar
  • 1 x Wireless subwoofer
  • Remote control with 2 x batteries
  • Power cords (up to 8pcs depending on region SKUs)
  • 1 x HDMI cable
  • 2 x L-shape wall-mount bracket with screws
  • Quick start guide
  • Safety Instruction and Warranty Card
  • Wall mount template
BAR 500 - What's in the Box

FAQs & How-Tos

How to find the MAC address

NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

Instructions below are for Android only

  1. Open your Google Home app Google Home app
  2. Enable Bluetooth User-added image on your device.
  3. Enable Location service User-added image on your Android device.
    1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
    2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
  4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
    1. Tap  the User-added image located top right corner.
    2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
part 3User-added imagepart 5

You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

Finding the MAC address after speaker is installed

  1. Open your Google Home app Google Home app.
  2. Tap on  to view your home.
  3. Find your room User-added image.
  4. In the top right corner tap Settings icon User-added image.
  5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
What does the Sound Calibration function do?
The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.
How to reconnect the subwoofer
(1) On the subwoofer's rear panel, press and hold the pairing button until the LED  turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.

On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.
There is no sound from my soundbar. How do I fix it?
Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working. 
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
 
What does the Audio Sync function do?
Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.
How to restore factory default settings (factory reset) for your device
The factory reset button restores your device to the default settings, including network and audio configurations. 

Please use one of the following solutions:
  1.  Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
Or alternatively;
  1. Open your JBL ONE App.
  2. Navigate to the support tile.
  3. Select RESTORE FACTORY SETTINGS. 
Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

  1. Check your mobile device if that is able to connect to same Wireless network.
  2. Make sure you are within range of your Wireless router.
  3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
  4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
    1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
    2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
  5. Try using a different mobile device, if you have one.
  6. Reboot your Wireless network router and your mobile device.
Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

  1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
  2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
  3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
  4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
  5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

  1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
  2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
  3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.







 

What is Dolby Atmos and what does it do?
Dolby Atmos is a 3D surround sound format.
Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel. 
Note: This feature only applies to Dolby Audio content.
For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 

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