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It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

True Wireless 헤드폰의 충전 문제는 흔히 발생합니다.
때때로 충전이 중단될 수 있습니다. 충전이 아예 시작되지 않거나 이어 버드 한쪽의 전원이 갑자기 켜지고 페어링 절차가 시작되는 경우가 발생할 수 있습니다.

이는 거의 대부분 충전 접촉부의 오염이 원인입니다. 
이러한 접촉부는 취약한데 땀, 피부 유분이나 귀지로 쉽게 오염될 수 있기 때문입니다.
대개 금도금이 되어 있으나, 금도금은 표면 오염을 막지는 못합니다.

충전 문제가 발생하면, 우선 각 이어 버드 양쪽과 충전 케이스의 모든 접촉부를 늘 깨끗하게 해야 합니다.
미세한 구멍까지 닿기는 쉽지 않을 수 있으나, 일반 면봉이나 메이크업용 면봉을 사용하면 됩니다.   끝을 소독용 알코올로 살짝 적신 다음, 각 접촉면에 가볍게 문질러서 닦아냅니다.
접촉부가 깨끗해 보일 때까지 반복하면, 충전이 제대로 작동됩니다.

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

이 헤드폰은 볼륨 컨트롤 기능이 없습니다. 장치에서 볼륨을 수동으로 컨트롤해야 합니다.

This headphone is supported by the My JBL Headphones App.

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


 

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

Yes, both voice assistants are supported by the JBL LIVE headphones.
Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.

To activate Voice Assistant, press and hold the LEFT ear for 5 seconds until music stops and voice assistance asks what they can help you with

이 헤드폰은 볼륨 컨트롤 기능이 없습니다. 장치에서 볼륨을 수동으로 컨트롤해야 합니다.

To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.

This headphone does not feature volume control. You must manually control volume from your device.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

True Wireless 헤드폰의 충전 문제는 흔히 발생합니다.
때때로 충전이 중단될 수 있습니다. 충전이 아예 시작되지 않거나 이어 버드 한쪽의 전원이 갑자기 켜지고 페어링 절차가 시작되는 경우가 발생할 수 있습니다.

이는 거의 대부분 충전 접촉부의 오염이 원인입니다. 
이러한 접촉부는 취약한데 땀, 피부 유분이나 귀지로 쉽게 오염될 수 있기 때문입니다.
대개 금도금이 되어 있으나, 금도금은 표면 오염을 막지는 못합니다.

충전 문제가 발생하면, 우선 각 이어 버드 양쪽과 충전 케이스의 모든 접촉부를 늘 깨끗하게 해야 합니다.
미세한 구멍까지 닿기는 쉽지 않을 수 있으나, 일반 면봉이나 메이크업용 면봉을 사용하면 됩니다.   끝을 소독용 알코올로 살짝 적신 다음, 각 접촉면에 가볍게 문질러서 닦아냅니다.
접촉부가 깨끗해 보일 때까지 반복하면, 충전이 제대로 작동됩니다.

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


 

Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.

This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app

Close and reopen the app. This will ensure that the app recognizes the headphones.

This headphone is supported by the My JBL Headphones App.

For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app

The Endurance Jump features the power hook which provides a secure fit ear hook design, which automatically turns the power on/off when putting on or taking off the earphones. The Sprint does not feature the power hook and you manually have to turn on/off the headphones by pressing and holding the JBL logo on the RIGHT ear hook.

To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

For all models except Endurance Peak:
Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
Note that resetting the Dive will not erase music contained in the MP3 memory.

Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.

No, the Reflect Mini BT does not feature the automatic shut off.

When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

The red charge light turns off when charging has finished.

The Reflect Contour BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
Your headphones are now reset to factory status.
 

Yes, the T110BT features a three button inline microphone which allows you to pause/play skip tracks, answer calls and control the volume.

This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

JBL Free는 전화 통화를 걸거나 받을 때 스테레오에서 모노로 자동으로 전환됩니다. 음성 통화는 보다 자연스러운 통화를 위해 우측 이어 피스를 통해서만 수신됩니다.

Press and hold the power button which is located on the right arm of the neck band. Press and hold for 3-5 seconds until you hear the audible voice state "Powering ON" followed by "Looking for device." Make sure the device you are attempting to connect to is in search mode and within bluetooth range. You will see Reflect Fit Audio on the discoverable devices. Choosing this option will allow you to receive audio playback.

To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

Go to your Bluetooth Settings to confirm that you are connected to both JBL Reflect Fit Audio and JBL Reflect Fit HRM. Once you are connected to the Reflect Fit HRM you will hear the audio voice prompt state, "Searching for Heart Rate"......"Calibrating" followed by a heart beat prompt. It will calibrate for 2-5 seconds followed by "Heart Rate Detected". If it cannot verify your heart rate, the audio voice prompt will advise you to adjust the ear piece. Once it has established your heart rate, you will be able to manually check your heart rate by pressing the heart button located on the RIGHT arm of the neck band.

The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.

Unfortunately, the OR100 are specifically designed for the Oculus Rift only. You cannot use these headphones on other devices.

Yes, the OR 100 headphones feature 3 different sized ear tips which are small, medium and large.

This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

헤드폰과 통신하는 앱을 입수하는 데 문제를 겪고 있다면, (이미 헤드폰을 기기와 페어링한 상태로 가정) 통신 앱 오디오 설정으로 이동합니다. 거기서 해결책을 찾을 수 있는 가능성이 높습니다. 사용하고 있는 앱에서 헤드폰을 ‘통신 기기’로 설정해야 할 수 있습니다. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.

You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.

Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The E25BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

Yes, the E25BT features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.

No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

The E15 headphones come with three sizes of ear tips: S, M, L which accommodate most ear sizes.

Unfortunately, the E15 features the one button microphone that does not feature volume control. You have track control, pause/play and phone capabilities.

Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

No, the remote control is a 1-button type which does not feature volume control.

No, the tool will tell you to switch them ON when necessary.

On the BT and ELITE NXT series over-ear and on-ear models, the serial number sticker is on the inside of the headband left side, visible when the size adjustment is pulled all the way out. Serial numbers are also shown on the boxes. On ELITE 100 in-ear, it is on the box only.

The BT module takes approximately 3 seconds to activate and connect with the headphones.

The EVEREST models 100, 300 and 700 are all updated with the HID (Human Interface Device) tool, available in the download section for each model. This tool works with Windows computers only. The EVEREST ELITE models are updated with a USB tool available on the special Everest web page. This tool is available in both an Apple MAC OS version and a Windows version. This USB tool update is used for the first production run of ELITE models ONLY, and only once! All later production runs, and all updates after this first USB update, will take place wirelessly through the My JBL Headphone app, made for iOS and Android.