Bluetooth / Wireless
-
-
-
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback! -
-
-
How to Reset to Factory Settings
Resetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback!TWS Mode Capabilities and RestrictionsYou can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback! -
How to Reset to Factory Settings
Resetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback!TWS Mode Capabilities and RestrictionsYou can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback! -
-
-
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!How do I reset the Charge 4?In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.Was this helpful? Thank you for your feedback!JBL Portable App: PC InformationYou cannot download the JBL Portable App on a PC. This app is only available on mobile devices.Was this helpful? Thank you for your feedback! -
-
How can I reset my JBL Tuner to factory default settings?To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!How to show the current software versionTo show the current firmware version on your JBL TUNER device, go through the following steps.
- Turn on the JBL TUNER.
- Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
- In the display, you will see a combination of letters and numbers. This is the current software version.
- See picture below as illustration.
The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.
Was this helpful? Thank you for your feedback! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Is the Xtreme 2 waterproof?Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.Was this helpful? Thank you for your feedback! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Connect Feature InformationThis product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.Was this helpful? Thank you for your feedback!How do you power on and pair the Clip 3?- Press the power button located on the top right of the speaker.
- If this is your first time pairing the device, the speaker will automatically go into pairing mode.
- Make sure that the product you are attempting to pair to is in search mode and in bluetooth range
- The Clip 3 should pop up on discoverable devices within a few seconds.
- Choose the Clip 3 option and you will be connected within a few seconds.
Was this helpful? Thank you for your feedback! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Track Control InformationTo skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.Was this helpful? Thank you for your feedback!How do I power on and pair the GO 2?Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.Was this helpful? Thank you for your feedback! -
When you experience Bluetooth issues.NOTE: LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).
Pairing issues with a Smartphone or Tablet:- First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
- Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
- Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
- If above does not work, then try to restart your JBL LINK device by turning it off and on again.
- Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
- Go into Bluetooth settings on your Smartphone/tablet.
- Perform a restart or reset if you are not able to connect after above steps.
JBL LINK Bluetooth specifications:- Bluetooth version 4.2
- A2DP v1.3 with SBC Audio Codec.
- AVRCP v1.5
Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.Was this helpful? Thank you for your feedback!Switching or Changing to a new Wireless NetworkSwitching to a new Wi-Fi network
- Make sure your mobile device is connected to the same Wireless Network as your speaker.
- Open your Google Home app
- Go to Settings
- Tap on Wi-FI
Forget Network
- The current configuration is now forgotten.
- In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
- Tap on
- Find Add
Set up device
Set up new devices in your home
- Follow the instructions given to add the speaker to your Wi-Fi network.
Lost connection or changed settings
- Open the Google Home app
- On the home screen, tap on Add
Set up device
Set up new devices in your home
- Follow the instruction provided.
- Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
- In addition, you can click on Discovery
in the bottom menu of the Google Home app.
- Tap on the Setup
The Card information would show your old speaker name. However, you can continue setting up the device following the instructions.
Was this helpful? Thank you for your feedback! -
When you experience Bluetooth issues.NOTE: LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).
Pairing issues with a Smartphone or Tablet:- First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
- Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
- Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
- If above does not work, then try to restart your JBL LINK device by turning it off and on again.
- Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
- Go into Bluetooth settings on your Smartphone/tablet.
- Perform a restart or reset if you are not able to connect after above steps.
JBL LINK Bluetooth specifications:- Bluetooth version 4.2
- A2DP v1.3 with SBC Audio Codec.
- AVRCP v1.5
Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.Was this helpful? Thank you for your feedback!My LINK 10 or LINK 20 was lost. Can another person steal my information?No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.Was this helpful? Thank you for your feedback! -
When you experience Bluetooth issues.NOTE: LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).
Pairing issues with a Smartphone or Tablet:- First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
- Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
- Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
- If above does not work, then try to restart your JBL LINK device by turning it off and on again.
- Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
- Go into Bluetooth settings on your Smartphone/tablet.
- Perform a restart or reset if you are not able to connect after above steps.
JBL LINK Bluetooth specifications:- Bluetooth version 4.2
- A2DP v1.3 with SBC Audio Codec.
- AVRCP v1.5
Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.Was this helpful? Thank you for your feedback!My LINK 10 or LINK 20 was lost. Can another person steal my information?No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.Was this helpful? Thank you for your feedback! -
When you experience Bluetooth issues.NOTE: LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).
Pairing issues with a Smartphone or Tablet:- First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
- Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
- Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
- If above does not work, then try to restart your JBL LINK device by turning it off and on again.
- Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
- Go into Bluetooth settings on your Smartphone/tablet.
- Perform a restart or reset if you are not able to connect after above steps.
JBL LINK Bluetooth specifications:- Bluetooth version 4.2
- A2DP v1.3 with SBC Audio Codec.
- AVRCP v1.5
Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.Was this helpful? Thank you for your feedback!Switching or Changing to a new Wireless NetworkSwitching to a new Wi-Fi network
- Make sure your mobile device is connected to the same Wireless Network as your speaker.
- Open your Google Home app
- Go to Settings
- Tap on Wi-FI
Forget Network
- The current configuration is now forgotten.
- In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
- Tap on
- Find Add
Set up device
Set up new devices in your home
- Follow the instructions given to add the speaker to your Wi-Fi network.
Lost connection or changed settings
- Open the Google Home app
- On the home screen, tap on Add
Set up device
Set up new devices in your home
- Follow the instruction provided.
- Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
- In addition, you can click on Discovery
in the bottom menu of the Google Home app.
- Tap on the Setup
The Card information would show your old speaker name. However, you can continue setting up the device following the instructions.
Was this helpful? Thank you for your feedback! -
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!What do the leds indicate on my JBL Boombox?Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.Was this helpful? Thank you for your feedback!Do I need to close the USB cap for the speaker to be waterproof?Yes, it is needed to close the USB cap completely for waterproof.Was this helpful? Thank you for your feedback! -
-
Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Do I need to close the USB cap for the speaker to be waterproof?Yes, it is needed to close the USB cap completely for waterproof.Was this helpful? Thank you for your feedback!What can I do with the Connect app?It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect AppWas this helpful? Thank you for your feedback! -
Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Do I need to close the USB cap for the speaker to be waterproof?Yes, it is needed to close the USB cap completely for waterproof.Was this helpful? Thank you for your feedback!Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ featureWas this helpful? Thank you for your feedback! -
-
Can I factory reset my JBL Playlist speaker?Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.Was this helpful? Thank you for your feedback!Will the Playlist speaker support JBL Connect?There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.Was this helpful? Thank you for your feedback!I am not able to stream Spotify music to my JBL Playlist, how come?To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.Was this helpful? Thank you for your feedback!
-
-
-
-
-
Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback!Do I need to close the USB cap for the speaker to be waterproof?Yes, it is needed to close the USB cap completely for waterproof.Was this helpful? Thank you for your feedback!Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ featureWas this helpful? Thank you for your feedback!What can I do with the Connect app?It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect AppWas this helpful? Thank you for your feedback!
Further Support
Watch & Learn
Have you seen our Youtube channel?
Many of our products have videos introducing them.
Learn moreCan’t find what you’re looking for?
Call Us
Talk to a product expert
Call us now at:
NANO SOUND
+855 15 512 512, +855 17 717 885
Email: Rottnaleang@gmail.com
Kfour Group Ltd.
078 88 72 82/ 069 82 87 82
Email: bunarong.kit@kfourgroup.com.kh