Over-Ear
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Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback!Pairing issues with a Smartphone or Tablet1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.
3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.
4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.Was this helpful? Thank you for your feedback!Differences between True Adaptive Noise Cancelling and Adaptive Noise CancellingThe True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.
With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out.
In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.Was this helpful? Thank you for your feedback!Differences between True Adaptive Noise Cancelling and Adaptive Noise CancellingThe True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.
With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out.
In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.Was this helpful? Thank you for your feedback! -
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Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback!Pairing issues with a Smartphone or Tablet1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.
3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.
4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.Was this helpful? Thank you for your feedback!Voice Assistant Headphone ConnectionIf you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.
https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1Was this helpful? Thank you for your feedback! -
Microphone use while using Wired Aux ConnectionWhile using the Wired Aux Connection, the microphone will be switched off.Was this helpful? Thank you for your feedback!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback!Pairing issues with a Smartphone or Tablet1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.
3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.
4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.Was this helpful? Thank you for your feedback! -
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Smart Audio & Video mode featureBy optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.
Was this helpful? Thank you for your feedback!Tour One: Firmware Update V3.3.0There is a firmware update for the Tour One headphones, release notes below.
What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.Was this helpful? Thank you for your feedback!The Noise Cancellation we are using in our JBL TOUR SeriesTrue Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.
If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.
Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.Was this helpful? Thank you for your feedback!How to use Google Assistant with your headphonesAfter setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones
Get your notifications
Double-tap the Action button.
Stop your Google Assistant
Touch the Action button.
Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.
For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones
Was this helpful? Thank you for your feedback! -
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback!Pairing issues with a Smartphone or Tablet1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.
3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.
4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.Was this helpful? Thank you for your feedback!IP67 InformationThis product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product.Was this helpful? Thank you for your feedback!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback! -
How to use Google Assistant with your headphonesAfter setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones
Get your notifications
Double-tap the Action button.
Stop your Google Assistant
Touch the Action button.
Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.
For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones
Was this helpful? Thank you for your feedback!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback!Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful? Thank you for your feedback!Pairing issues with a Smartphone or Tablet1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.
3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.
4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.Was this helpful? Thank you for your feedback! -
Club Series Button InformationThe right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
Was this helpful? Thank you for your feedback!My JBL Headphones App - Available DJ SignaturesSome of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.
See the release notes for app version 4.10.9 below:
- Adding support for TOUR PRO+ TWS and TOUR ONE Global version
- Removing expired DJ’s signaturesWas this helpful? Thank you for your feedback!How to use Google Assistant with your headphonesAfter setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones
Get your notifications
Double-tap the Action button.
Stop your Google Assistant
Touch the Action button.
Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.
For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones
Was this helpful? Thank you for your feedback!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback! -
Club Series Button InformationThe right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
Was this helpful? Thank you for your feedback!My JBL Headphones App - Available DJ SignaturesSome of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.
See the release notes for app version 4.10.9 below:
- Adding support for TOUR PRO+ TWS and TOUR ONE Global version
- Removing expired DJ’s signaturesWas this helpful? Thank you for your feedback!How to use Google Assistant with your headphonesAfter setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones
Get your notifications
Double-tap the Action button.
Stop your Google Assistant
Touch the Action button.
Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.
For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones
Was this helpful? Thank you for your feedback!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback! -
Microphone use while using Wired Aux ConnectionWhile using the Wired Aux Connection, the microphone will be switched off.Was this helpful? Thank you for your feedback!Can my headphones be connected to two devices simultaneously?Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.Was this helpful? Thank you for your feedback! -
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I cannot activate my voice assistant when touching the dedicated button.Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.
Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.Was this helpful? Thank you for your feedback!I cannot activate my voice assistant when touching the dedicated button.Please check that Google Assistant or Amazon Alexa are installed on your device.
Try to repeat the setup process.
Also, switching the headphones off and on once or twice may solve the problem.Was this helpful? Thank you for your feedback!Why can I not use Google Assistant in my country?- The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.
Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback! -
I cannot activate my voice assistant when touching the dedicated button.Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.
Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.Was this helpful? Thank you for your feedback!I cannot activate my voice assistant when touching the dedicated button.Please check that Google Assistant or Amazon Alexa are installed on your device.
Try to repeat the setup process.
Also, switching the headphones off and on once or twice may solve the problem.Was this helpful? Thank you for your feedback!Why can I not use Google Assistant in my country?- The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.
Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback! -
How do I turn off the Google Assistant on the JBL Everest 310GA and 710GA?It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely.
Was this helpful? Thank you for your feedback!What is the requirement for the JBL Everest GA series?These are the supported languages for the Everest GA series.- English (US, UK, CA, IN, AU)
- German
- French (CA, FR)
- Japanese
- Portuguese (BR)
Was this helpful? Thank you for your feedback!What is the requirement for the JBL Everest GA series?These are the supported languages for the Everest GA series.- English (US, UK, CA, IN, AU)
- German
- French (CA, FR)
- Japanese
- Portuguese (BR)
Was this helpful? Thank you for your feedback!Do the Everest and Everest Elite headphones support AAC or aptX?Sorry, neither AAC nor aptX are supported.Was this helpful? Thank you for your feedback! -
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The app does not open if the headphone is not ON. Is this correct?Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.Was this helpful? Thank you for your feedback!Can you connect to multiple devices on the 750NC?No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Are the Everest 310, 710, 750 ear pads replaceable by owner?The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.Was this helpful? Thank you for your feedback!
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Are the Everest 310, 710, 750 ear pads replaceable by owner?The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.Was this helpful? Thank you for your feedback!How does ShareMe work?For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.Was this helpful? Thank you for your feedback!Are the materials used in the Everest 310/710 headphones real leather?No. Our Everest series headphones are made with synthetic protein non-animal leather.Was this helpful? Thank you for your feedback!How do I skip tracks on the Everest 310/710 headphones?To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.Was this helpful? Thank you for your feedback!
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aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!How do I see when my JBL E45BT or E55BT is fully charged?While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.Was this helpful? Thank you for your feedback!E55BT Headphones: Track InformationTo skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.Was this helpful? Thank you for your feedback!How do I see when my JBL E45BT or E55BT is fully charged?While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.Was this helpful? Thank you for your feedback!
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There are two kinds of remote cables for the Synchros series. How do you tell them apart?The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.Was this helpful? Thank you for your feedback!What is the difference between the cable with silver and the cable with black plugs?Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.Was this helpful? Thank you for your feedback!
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How do you remove the batteries inside the earcup?The Synchros Chrome is actually the Synchros S500 in chrome-plated version. On the right ear cup, you will find two ridges. These are there to make it possible to remove the disc that covers the batteries. You just position your fingernails against the ridges, to turn the disc counter-clockwise, against a small notch resistance. The Chrome is not painted, but plated. This means that the material is now thicker, and the lid can be rather difficult to remove, because the locking notches are squeezed into position. There is no other way than to put pressure on the ridges, press downward and in a counter-clockwise direction at the same time, and press until the notches, or claws, finally let go, and the lid rotates into open position, when it will fall off. If the lid does not budge, it may be necessary to use some kind of tool, but that can damage the chrome surface. In extreme cases, it may have to go to service.Was this helpful? Thank you for your feedback!There are two kinds of remote cables for the Synchros series. How do you tell them apart?The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.Was this helpful? Thank you for your feedback!How do you remove the batteries inside the earcup?The Synchros Chrome is actually the Synchros S500 in chrome-plated version. On the right ear cup, you will find two ridges. These are there to make it possible to remove the disc that covers the batteries. You just position your fingernails against the ridges, to turn the disc counter-clockwise, against a small notch resistance. The Chrome is not painted, but plated. This means that the material is now thicker, and the lid can be rather difficult to remove, because the locking notches are squeezed into position. There is no other way than to put pressure on the ridges, press downward and in a counter-clockwise direction at the same time, and press until the notches, or claws, finally let go, and the lid rotates into open position, when it will fall off. If the lid does not budge, it may be necessary to use some kind of tool, but that can damage the chrome surface. In extreme cases, it may have to go to service.Was this helpful? Thank you for your feedback!
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