SoundBars
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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!How to restore factory default settings on your deviceWith our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.Was this helpful? Thank you for your feedback!BAR 9.1 - battery statusThe Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage. We determined that this testing method was inaccurate and began testing using specialized external equipment. As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.
When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes out. As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.Was this helpful? Thank you for your feedback!How to perform sound calibration?Prerequisites:
− Make sure that your room is quiet;
− Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
− Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.
The calibration is done in two steps: Listening zone & Speaker positionCalibrate the listening zone
1. Place the detachable rear speakers beside your seating position.
2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
→ Countdown starts from 5 to 1.
→ Calibration tone is heard. Audio calibration starts.
→ “CALIBRATING”: Calibration ongoing.
→ “1-DONE”: Calibration of the listening zone is completed successfully.Calibrate the speaker position
1. Place the detachable rear speakers in your desired location.
2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
→ Countdown starts from 5 to 1.
→ Calibration tone is heard. Audio calibration starts.
→ “CALIBRATING”: Calibration ongoing.
→ “2-DONE”: Calibration of the speaker position is completed successfully.
3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).
NOTES:
− During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
− “SETUP FAILED” is displayed if calibration failed.Was this helpful? Thank you for your feedback! - Open your Google Home app
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Is it possible to update my JBL SB150 by myself?If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.Was this helpful? Thank you for your feedback!
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How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback!What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback! -
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How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback! -
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Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.
The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback! -
How to pair the Remote ControlWe included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.
This is how you will do it- Press the BLUETOOTH button on the LINK BAR
- Now hold the BLUETOOTH button down for 3-5 seconds.
- When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
- On your REMOTE press the HOME and BACK buttons at the same time.
- A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
- Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
- If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.
BONUS TIP: There is an Android app called Android TV that will turn your Smartphone into a Remote controller.Was this helpful? Thank you for your feedback!Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback! -
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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!What are the key differences between the Bar 2.1 and 3.1?The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.Was this helpful? Thank you for your feedback!
-
-
-
How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.
The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback!BAR 5.0 MULTIBEAM: Software Update Release Notes
BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version: 21-04-54-70
Release Date: January 29, 2021- Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
- Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
- Improved LED Display messages.
Was this helpful? Thank you for your feedback! -
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Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!What are the key differences between the Bar 2.1 and 3.1?The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.Was this helpful? Thank you for your feedback!
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Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!
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Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!BAR 5.1: Software Update Release NotesBAR 5.1
Software Update Release Notes
------------------------------------------------------------------------
Version: V17.07
Release Date: February 26, 2021
Release Media: USB
Filename: Unify.BIN- Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
- Improved LED Display Messages
Instructions for software upgrade
- Download the latest software version from JBL.com and bin file: Unify.BIN
- Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
- Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
- Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
- To Check Software version:
- Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
- To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure
Was this helpful? Thank you for your feedback! -
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There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.Was this helpful? Thank you for your feedback!My JBL SB250 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.Was this helpful? Thank you for your feedback!
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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
-
-
How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback! - Open your Google Home app
-
How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
How does Harman Volume work on JBL Cinema Base?Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or offWas this helpful? Thank you for your feedback!
-
Further Support
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Kfour Group Ltd.
078 88 72 82/ 069 82 87 82
Email: bunarong.kit@kfourgroup.com.kh