JBL Quantum 100
|Driver size (mm)||40|
|Driver sensitivity at 1kHz/1mW (dB)||96|
|Dynamic frequency response range (Hz)||20 Hz - 20 kHz|
|Passive Frequency Response||20 Hz – 20 kHz|
|Headphone cable length (cm)||120|
|Headphone cable length (ft)||3.94|
|Headphone cable length (m)||1.2|
|Ear Cup External Height (in)||4|
|Ear Cup External Width (in)||3.5|
|Ear Cup Internal Height (in)||2.4|
|Ear Cup Internal Width (in)||1.9|
|Ear Cup Depth (in)||1|
|Ear Cup External Height (cm)||10.2|
|Ear Cup External Width (cm)||8.9|
|Ear Cup Internal Height (cm)||6.1|
|Ear Cup Internal Width (cm)||4.9|
|Ear Cup Depth (cm)||2.5|
Documents & Downloads
Quick Start Guide
What’s in the Box
- 1 x JBL Quantum 100 headset
- 1 x Removable Mic
- 1 x Windshield foam for microphone
- 1 x Quick Start Guide
- 1 x Warranty card
- 1 x Safety Sheet
FAQs & How-Tos
No sound in my Quantum headphonesEnsure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
Platforms that we support
The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
Purchase parts for Quantum headphonesReplacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
What is Window Sonic Spatial Surround Sound?Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
Does this headphone support JBL QuantumSURROUND?The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE.
Physical damage on headphones
If your JBL Quantum headphone is under warranty, you can visit our Support Site at
The story behind our Quantum name
We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements.
JBL Quantum ONE and Quantum TWS: How do I clean my headset?
You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.
How do I request or purchase peripheral parts for my JBL Quantum headset?
Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.
What's in the box
Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
How to clean your Quantum headphone
You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.
Game-Chat Balance SupportFor JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.
For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.
How to set up your microphone
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
How to check your PC settings for the correct recording device
1. Go to Control Panel
2. Select Hardware and Sound
3. Click on Sound
3 Select Recording
4. Make sure to select the proper recording device.
Right-click on it Quantum headset.
Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
6. Choose Levels.
7. Adjust accordingly.
Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)