Bluetooth / Wireless
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How to reset: Flip 2, Flip 3, Clip 2In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself.
Now the unit is reset to factory default.
Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Connect Feature InformationThis product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.Was this helpful? Thank you for your feedback!Do I need to close the USB cap for the speaker to be waterproof?Yes, it is needed to close the USB cap completely for waterproof.Was this helpful? Thank you for your feedback! -
JBL Portable App: PC InformationYou cannot download the JBL Portable App on a PC. This app is only available on mobile devices.Was this helpful? Thank you for your feedback!Do the Flip 4 and Charge 3 float in water?No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.Was this helpful? Thank you for your feedback!Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ featureWas this helpful? Thank you for your feedback!Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback!
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Can i connect 3 or more speakers together with JBL Connect?No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL ConnectWas this helpful? Thank you for your feedback!
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Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ featureWas this helpful? Thank you for your feedback!Can i connect 3 or more speakers together with JBL Connect?No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL ConnectWas this helpful? Thank you for your feedback!What can I do with the Connect app?It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect AppWas this helpful? Thank you for your feedback!
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What is the latest software version available for Flip 3?Software version v.7.9 is the latest for the Flip 3Was this helpful? Thank you for your feedback!How to reset: Flip 2, Flip 3, Clip 2In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself.
Now the unit is reset to factory default.
Was this helpful? Thank you for your feedback!Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback!Can i connect 3 or more speakers together with JBL Connect?No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL ConnectWas this helpful? Thank you for your feedback! -
Not able to connect to JBL Portable app using iOS 14 or higherThe JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility.
You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app.
There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued.Was this helpful? Thank you for your feedback!What is the procedure to reset Xtreme?With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.Was this helpful? Thank you for your feedback!Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ featureWas this helpful? Thank you for your feedback!Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.Was this helpful? Thank you for your feedback! -
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How do I program preset FM stations in my JBL Horizon?The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.Was this helpful? Thank you for your feedback!Where can i find the serial number for Horizon alarm clock?At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.Was this helpful? Thank you for your feedback!For how long does the alarm sound, if it is not interrupted?Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.Was this helpful? Thank you for your feedback!Can Horizon wake you up with Bluetooth music from a telephone?Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.Was this helpful? Thank you for your feedback!
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How to reset: Flip 2, Flip 3, Clip 2In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself.
Now the unit is reset to factory default.
Was this helpful? Thank you for your feedback! -
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How to reset: AUTHENTICS L8 and L16
Restore to factory settings:
In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.Was this helpful? Thank you for your feedback!Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.Was this helpful? Thank you for your feedback! -
How to reset: AUTHENTICS L8 and L16
Restore to factory settings:
In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.Was this helpful? Thank you for your feedback!Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.Was this helpful? Thank you for your feedback!
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