In-Ear

For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app

The red light in the charging status LED on the right cup will turn off.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.

The track control button is located in the center of the inline microphone in between the volume control. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward.

No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.