Further Support
Did you buy the real thing?
Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by JBL
These products are inferior and usually fail a short time after first use due to poor components & expose consumers to potential safety hazards even when not in use.
Buy AuthenticFind a dealer
To ensure you are purchasing a genuine JBL product, and not a counterfeit, buy direct from one of our websites or shop with confidence at any of our JBL authorized online dealers.
Where to BuyHeadphone Support Guide
Need help to resolve some of the most common headphone challenges?
Learn moreWatch & Learn
Have you seen our Youtube channel?
Many of our products have videos introducing them.
Learn moreCan’t find what you’re looking for?
Call Us
Talk to a support agent
Call us now at:
(800) 336-4525
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat With Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Ask a Product Expert
Get help with questions about product features, set-up and troubleshooting.
IMPORTANT: Product Experts cannot help with warranty, refund or order-related issues.
Always Available.
(United States/Canada only)