SoundBars

  • How to adjust the surround speaker sound level?
    With both detachable surround speakers undocked, you can select the surround sound level by pressing the REAR button on the remote control.
    How to do the surround speaker calibration?
    There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    More FAQs
  • How to do the surround speaker calibration?
    There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    How to adjust the Dolby Atmos level?
    You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.
    How to reconnect the subwoofer
    (1) On the subwoofer's rear panel, press and hold the pairing button until the LED  turns fast, flashing white.
    (2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.

    On the soundbar LED display:
    → "SUB PAIRING": The subwoofer is ready for pairing.
    → "SUB PAIRED": The subwoofer is connected.
    More FAQs
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • How to do the surround speaker calibration?
    There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    How to adjust the Dolby Atmos level?
    You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.
    More FAQs
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • How to adjust the surround speaker sound level?
    With both detachable surround speakers undocked, you can select the surround sound level by pressing the REAR button on the remote control.
    How to do the surround speaker calibration?
    There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    More FAQs
  • Is it possible to connect rear/surround speakers
    The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    BAR 300 & BAR 500: Software Update Release Notes
    BAR 300 & BAR 500
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V 22.31.11.80.00
    Release Date:  August 08, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

    What’s New
    1. Improved LED Display messages
    2. Improved Wi-Fi music streaming connectivity
    More FAQs
  • Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    BAR 300 & BAR 500: Software Update Release Notes
    BAR 300 & BAR 500
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V 22.31.11.80.00
    Release Date:  August 08, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

    What’s New
    1. Improved LED Display messages
    2. Improved Wi-Fi music streaming connectivity
    How do I rename my device?
    (1) Select the JBL soundbar you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
    More FAQs
  • How to adjust the surround speaker sound level?
    With both detachable surround speakers undocked, you can select the surround sound level by pressing the REAR button on the remote control.
    How to do the surround speaker calibration?
    There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
    Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
    More FAQs
  • How can I reset my Cinema SB 190?
    On the soundbar, press and hold the power and source button for more than
    10 seconds.

    Please note this procedure will revert ALL settings back to factory default.
    Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
    I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?
    Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
     
    When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
    How To Use Alexa MRM (Multi-Room Music) on Wi-Fi
    1. On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
    2. Follow the App instructions to complete setup.
    3. Sign in with your Amazon Alexa account. If you do not have, create one.BAR5.1SURROUND alexa multiroom 1.pngBAR5.1SURROUND alexa multiroom 2.png
    4. With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers. BAR5.1SURROUND alexa multiroom 3.png
    More FAQs
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • How to perform sound calibration?

    Prerequisites:
    − Make sure that your room is quiet;
    − Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
    − Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.

    The calibration is done in two steps: Listening zone & Speaker position

    Calibrate the listening zone

    1. Place the detachable rear speakers beside your seating position.


    2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “1-DONE”: Calibration of the listening zone is completed successfully.

    Calibrate the speaker position

    1. Place the detachable rear speakers in your desired location.

    2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “2-DONE”: Calibration of the speaker position is completed successfully.
    3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).

    NOTES:
    − During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
    − “SETUP FAILED” is displayed if calibration failed.

    When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
    My sound bar's dialogue is too low/the surround effects are too loud.
    When listening to multichannel content you may find that your dialogue isn’t coming in as clear, or your surround effects are louder than you’d like. Our sound bars have a feature called ‘Smart Mode’ that implement our unique JBL Surround Sound as well as other tailored EQ settings. While these are great for content that needs a helping hand, for some multi-channel content it can be overwhelming. If you feel like you’re running into this, you can disable ‘Smart Mode'.

    To disable the smart mode, do the following:
    1. On the remote control, press and hold MUTE for more than 3 seconds. Press Volume Up (+)
    --> Current mode is displayed. "ON SMART MODE": The smart mode is enabled. 
    2. Repeat Step 1.
    --> You Switch to another mode. "OFF SMART MODE": The standard mode is enabled
    --> Next time you switch on the sound bar, the smart mode is enabled again automatically. 
    How to connect to your WiFi network
    You can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.
    More FAQs
  • How to restore factory default settings
    To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
    1. Turn on your JBL Bar 2.0 or 2.1
    2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
    3. Your soundbar will now power off and on again.
    All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.
    What are the differences between BAR 2.1 and BAR 2.1 Deep-Bass
    In case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
    Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.

    Here is what you will get extra:
    1. Improved sound quality.
    2. Deeper and richer bass.
    3. A new modern design change.
    It may not be compelling enough for you to buy it or upgrade your device. However, if you are upgrading, then adding the JBL BAR 2.1 Deep Bass won't disappoint you at all!
    Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • JBL BAR Setup App: Software Update Release Notes
    JBL BAR Setup App (for Bar 5.1 Surround)
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version (iOS):  1.0.9431 (2208021531)
    Version (Android):  1.0.11129
    Release Date:  August 22, 2022
    Release Media:  App Store (iOS & Android)


    What’s New
    1. Improved Amazon Account setup experience
    2. Improved the overall customer experience
    Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • How to restore factory default settings
    To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
    1. Turn on your JBL Bar 2.0 or 2.1
    2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
    3. Your soundbar will now power off and on again.
    All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • How to adjust EQ and settings when watching or playing games (without leaving the app)
    Sometimes you need to change settings such as changing EQ to match the content you are watching or adjusting the bass level.
    1. Grab your Remote control.
    2. Press and hold the "HOME" button down, an overlay on the right side of the screen will appear.
    3. This is our quick settings menu.
    4. Go to Settings --> Sound --> Select EQ Mode
    5. Hit the back button Arrow icon a couple of times until you are back at what you are watching.
    With the Quick settings menu, you don't have to stop and leave the app or content you are watching, its very simple, and easy to use!
    I have poor picture quality when streaming videos
    The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
    When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.

    If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.

    More actionable advice:
    • Limit your device(s) at night or when you are streaming content that requires the best performance possible!
    • Upgrade older product that could cause slow data transfer.
    • Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
    • Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
    • We are recommending that you go for a mid to high-level Wi-Fi router.
    The reason for the LEDs is orange
    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.

     
    Streaming and watching 4K Material
    Our LINK BAR supports 4K material and contents these different ways.
    1. HDMI INPUT Supports 4K
    2. Chromecast streaming in 4K.
    3. 4K Material through the Android TV System.
    You can watch your favorite 4K material in many different ways and enjoy!
    More FAQs
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
    Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
    Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
    What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?
    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots
    More FAQs
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?
    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.
    Does the soundbar upscale my video to 4K resolution?
    The soundbar passes through content from a 4K video source but does not upscale video to 4K.
    Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
    Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
    More FAQs
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?
    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.
    Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
    Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
    Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
    More FAQs
  • My LED pairing indicator for my subwoofer has stopped to light. Is it broken?
    No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.
    How can i pair the subwoofer to my SB150?
    On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.
    How is the SB150 reset to factory default settings?
    Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.
    I cannot connect the subwoofer to my SB150, how come?
    If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.
    More FAQs

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