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JBL Charge - Grey - Portable Wireless Bluetooth Speaker with USB Charger - Hero
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  • JBL Charge - Green - Portable Wireless Bluetooth Speaker with USB Charger - Swatch Image
  • JBL Charge - Black - Portable Wireless Bluetooth Speaker with USB Charger - Swatch Image
  • JBL Charge - Black / Silver - Portable Wireless Bluetooth Speaker with USB Charger - Swatch Image
  • JBL Charge - Blue - Portable Wireless Bluetooth Speaker with USB Charger - Swatch Image

JBL Charge

Introducing the JBL® Charge, the stereo speaker that provides more than 12 hours of playback time from a single charge of its built-in, high-capacity, 6000mAh Li-ion (lithium-ion) rechargeable battery. It can even charge your other mobile devices on the go with its built-in USB port. The JBL Charge wirelessly streams audio from any Bluetooth®-equipped smartphone or tablet, and it lets you enjoy unsurpassed portable audio performance from your mobile devices and tablets. With two 1-5/8-inch (41-millimeter) drivers, a built-in bass port, digital signal processing and 2 x 5 watts of amplification, it delivers full-range JBL sound with exceptional bass. Ideal for active, outdoor lifestyles, the portable JBL Charge speaker fits into a backpack and plays from either a vertical or horizontal position, so you can use it just about anywhere. The JBL Charge stereo speaker is a portable audio powerhouse for any environment.

Product Specifications

General Specifications

Battery Type Li-ion rechargeable
Listening Time on Battery Charge >12 hours
Battery Charge Time 3.5 hours

Audio Specifications

Frequency Response 150Hz – 20kHz
Signal-to-Noise Ratio >80dB
Amplifier Power 2 x 5W

Dimension Specifications

Depth 2-29/32" (74mm)
Height 6-29/32" (175mm)

Speaker Specifications

Transducer 2 x 1-1/2" (38mm)

Wireless System Specifications

Bluetooth transmitter power 0~20dBm (EIRP)
Bluetooth transmitter modulation π/4-DQPSK, 8-DPSK
Listening time on battery power >12 hours
Please consult the documents for in-depth specs

Documents & Downloads

What’s in the Box

  • 1 JBL Charge stereo speaker with Bluetooth technology
  • 1 USB adapter
  • 1 micro USB cable
  • 1 Neoprene™ carrying pouch
  • Quick-start guide
JBL Charge - What's in the Box

FAQs & How-Tos

  • My device is waterproof, but what about salt water or chlorine water?

    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

  • How many hours of playback time can I expect on a full charge on the Tune 205BT?

    You can receive up to 6 hours on a full charge. Please note that volume levels and what you listen to can effect battery life.

  • How many hours can I expect on a full charge?

    You can receive up to 20 hours of playback time. Please keep in mind that the level of volume at which you are listening to the device to can effect the longevity of the battery life.

  • What does the LED light show during charging?

    During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.

  • Which colors are the JBL Charge 3 available in?

    JBL Charge 3 is available in 5 fashionable finishes: Teal, Gray, Black, Blue and Red.

  • What do the leds indicate on my JBL Boombox?

    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

  • How many hours can you receive on a full charge on the Everest 110?

    The Everest 110 should receive 8 hours of audio playback on a full charge. However, depending on the volume level at which you listen to your music at, this can decrease the battery life faster.

  • What is the difference between the 10.000 and the 20.000 mAH battery size stated on the box?

    The physical battery in Boombox has a capacity of 10.000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, half the storage voltage, which will give you 74Wh - equivalent to a 20.000mAh battery with power stored at 3.7V.

  • How do I know if the headphones are fully charged on the UA Train headphones?

    As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.

  • Renaming of the JBL Connect App to JBL Portable

    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

    Category:

    Connectivity
  • Charge 4: Pairing Information

    Turn the Charge 4 on by pressing the power button. If your Charge 4 hasn't been connected via Bluetooth before, it will immediately go into pairing mode. To put it in pairing mode, hold down the Bluetooth button for at least 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the Charge 4 on your device, select and you should connect successfully within a few seconds in which you will hear the audible chime.

    Category:

    Getting started
  • Information on different firmware versions on same products and models

    There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.

    Category:

    Product information
  • Can I submerge Charge 3 in water?

    Yes. The Charge 3 can be submerged in 1 meter of water for 30 minutes in accordance with the international IPX7 standard.

  • Setting up your PartyBoost speakers in stereo mode

    1. Turn on both speakers

    2. Allow both speaker to connect to your device via Bluetooth 

    3. Start streaming content to that speaker

    4. Go into JBL Portable app

    5. Allow the app to detect the single speaker playing content

    6. Once detected, press the Connect/Partyboost button on both speakers

    7. Allow the app to identify both speakers

    8. You should now see the option for both Partymode and Stereo Mode

    9.  Before switching to Stereo Mode, play > 5 seconds of audio in Partymode

    10. Now turn on stereo mode within app

    Category:

    Product information
  • What is the bluetooth range?

    Bluetooth range is normally up to about 10 m. More than that the signal will get unstable.

  • Do the Flip 4 and Charge 3 float in water?

    No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Charge 3?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Charge 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Charge 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • UA Pivot Headphones: Charging Information

    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.

    Category:

    Product information
  • Buttons unresponsive when plugged into a power source

    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

    Category:

    Troubleshooting
  • Do I need to close the USB cap for the speaker to be waterproof?

    Yes, it is needed to close the USB cap completely for waterproof.

  • Can the JBL T450BT be charged while listening to music?

    No, as soon as charging begins, the headphone shuts down. Since no option for cabled listening exists for this model, it is necessary to charge before listening is again possible.

  • How do I see when my JBL E45BT or E55BT is fully charged?

    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.

  • How many hours of playback can I expect on a full charge from the UA Sport Wireless Flex?

    You can expect to receive up to 12 hours of audio playback. Battery life can greatly influenced by volume level and the use of LED light on the neckband.

  • Charging Information

    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  

    Category:

    Product information
  • How many hours of playback time can I expect on a full charge on the JBL DUET Mini?

    You should expect up to 8 hours of playback time on a fully charged battery.

  • What are the differences between Partyboost and Connect+

    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     

    Category:

    Product information
  • How can I see that my T450BT is fully charged?

    The charging LED stops lighting white, and goes dark.

  • UA Pivot Headphones: Playback Time Information

    From a full charge, you can expect up to 9 hours of playback time.

    Category:

    Product information
  • How do I reset the device to factory settings?

    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.

    Category:

    Troubleshooting
  • Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?

    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature

    Category:

    Connectivity
  • Is there a mounting kit available for bicycles and motorcycles?

    Unfortuately - There does not exits a mounting kit for bicycles or motorcycles for the Charge 3.

  • UA Sport Flex Headphones: Battery Life

    The headphones feature a Speed Charge battery which allows you to receive a full hour of playback time after only charging the headphones for 5 minutes. To receive the full 12 hours of audio playback, it typically takes 1.5 hours of charging time.

  • How do I reset the Charge 4?

    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • What is the charging time for the battery inside the Headphones Charging Case?

    The 400 mAh battery in the Charging Case will usually be fully charged within one hour, depending on charger capacity. 0.5 A chargers will take longer, 2 A or higher capacity chargers will be quicker.

  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    Category:

    Product information
  • What is social mode?

    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.

  • is it possible to see what the battery level is?

    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.

  • How do you charge the Everest 110?

    To charge the Everest 110, slide the rubber window from the top down to expose the USB charging port that is located on the back of the inline microphone. Please use the JBL charging cable that was included in the packaging to charge these headphones.

  • What do the LED indicators show?

    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

  • How many hours can I expect on a full charge with the Live200BT headphones?

    You can receive up to 10 hours of audio playback. Please note: volume and music content can effect the battery life.

  • Do you offer gift wrapping options?

    Yes! We offer gift wrapping options at the end of check out. You have the option to check a box in your cart summary that states "Add Gift Box". There is an additional charge of $3.99 per box.

  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?

    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.

  • My Flip 3 does not respond after update. What can I do?

    Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

  • How long should I charge the battery?

    It typically takes 1 to 2 hours to fully charge the device. You should get 8 full hours of battery life if the unit is fully charged. Please note that 8 hours of battery life depends on how high or low the volume is, and what kind of music you listen to.

  • how many speakers can I stream to simultaneously?

    You can stream to two speakers simutanouisly with the Connect function.

  • Why do I get an orange charger cable with my blue Flip3

    Orange cable is JBL signature color!

  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png

    Category:

    Product information
  • How many hours of playback time can I expect on a full charge on the Reflect Fit Headphones?

    You should expect to receive up to 10 hours. However, volume level and the heart rate usage can greatly effect the battery life.

  • UA Train Headphones: Charging Information

    To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.

  • Does JBL Soundgear have express charging?

    Yes, in two hours, you can charge it to approx. 6 hours of playing time.

  • Which Connections are Possible

    Connecting a USB stick

    1. You can enjoy music from your USB Stick directly into the Partybox device.
    2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
    3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
    4. It will start automatically playing the content on your USB stick.
    USB co

    AUX Connection

    1. You can connect any devices through the analog connection AUX
    2. Use an analog cable (Not included in the box) and connect your device.
    3. Press play on your external device and enjoy the music!
    analog

    RCA Connection (*Partybox 200/300/1000 Only)

    1. The Partybox features both Input and Output RCA connection.
    2. Connect your RCA cable (not included) to either one of the ports.
    3. You can use it with your DVD/BlueRay player or AVR system.
    User-added image

    Guitar and Microphone

    1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
    2. You can mix sound or make your own karaoke party with your Partybox.
    3. Sing or play through your devices.
      1. To adjust the volume of the audio source, press volume+ or volume- buttons.
      2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
    mic and
     

    Charging external devices

    1. Whenever your mobile device needs some extra power, the Partybox can help you!
    2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
    3. Simply connect your device to the usb portaport and start charging.
      1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
      2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
    Charging devices

    There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party

    Category:

    Product information
  • How long can I listen to MP3 music with the Endurance Dive?

    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music

  • UA Flash: Playback Time Information

    When fully charged, you should expect to receive up to 5 hours of audio playback on the UA Flash. You should receive up to 20 hours in the charging case when case is fully charged.

  • How to clean the glass and device

    So your Pulse 4 got dirt on it, or even fingerprints, and you want to show off the device the best way possible.
    Keep reading this article, and we will instruct you on how to clean the glass and device.

    How to clean your speaker
    • Dirt and stains on your speaker can be cleaned under lukewarm running tap water.
    • Use a soft cloth, preferably cotton, to clean the glass and to remove fingerprints. Hold the top part to avoid adding more prints to the glass part.
    Remember not to charge the device while it is still wet. The charging port needs to be completely dry before charging.

    Contact our Customer support for more help and advice to keep your speaker top-notch!

    Category:

    Product information
  • Do the Everest headphones need to be fully charged before attempting the update?

    It is not a bad idea to have the headphone charged before updating, but only if it is completely empty will there be any difference. To update via cable, a USB cable connection must be established between the headphone and the computer, and since the cable is also used for charging, there will be power to the headphone as long as it is connected to the computer. If the battery is depleted, it may be necessary to wait a little while, until a basic level of charging has been reached. Please note that the ELITE models with the most recent software permit wireless upgrade, directly from the control app on a smartphone. In this case, it is of course necessary to have power enough in the battery to sustain the whole upgrading process, since it takes place without cable.

  • Can I listen to music while charging?

    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.

    Category:

    Product information
  • Battery troubleshooting

    Please note: this text concerns Lithium-Ion batteries only.
     
    HOW TO CHARGE
    If a charger (power supply) comes with your product, use the original charger.
    If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
    Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
    It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
     
    BATTERY LIFE
    The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
     
    WHAT NOT TO DO
    First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
    There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
    This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
    Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
    Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
     
     
    GENERAL BATTERY INFORMATION
    Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
    This type has high energy density, very low memory effect and low self-discharge.
    You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
    Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
    Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
     
     
  • Xtreme - Battery Life

    Q: On the box, it says that it can play up to 15 hours music, will that still be possible if i charge my Phone while playing? A: Depending on your music source and content that is being played as well as volume level. It's possible to reach 15 hours of playtime, but if you are charging your Phone while playing. The playtime will be decreased.

  • UA Sport Wireless" Battery Information

    The device is charged by a standard micro USB charger. To charge the unit, gently pull out the rubber cover just below the light indicator on the left side of the inline mic. You will see the the charging cable end.

  • How many hours of audio playback can you receive on a full charge on the Clip 3?

    You should receive up 10 hours of audio playback. (varies by volume level and audio content)

  • Reset Information

    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
  • Does my Speaker have Speakerphone/Voice Assistant Functionality?

    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.

    Category:

    Product information
  • JBL Free: Charging Information

    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

  • What can I do with the Connect app?

    It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App

  • UA Flash: Charging Information

    To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life

  • How can I upgrade the software on my speaker?

    Software updates for your speaker can be done using JBL Connect app. Download it from Apple App store and Google Play store.

  • Charging the Speaker When Wet

    You will need to dry the charging port completely before plugging in power for charging.
     
  • What is Connect and how does it work?

    The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.

  • Issues with the JBL Portable App and your Android device

    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.

    Category:

    Recommendations
  • How do I know when the headphone is fully charged?

    When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

  • Playback Time Information

    When fully charged, you should expect to receive up to 10 hours of audio playback. You should receive up to 40 hours in the  charging case when case is fully charged.

    Category:

    Product information
  • Why is there no battery charger in the box?

    This is because standard USB charging is possible from so many sources and chargers, and also from computers. There is a charging cable in the box, which permits charging from all USB chargers of at least 1A capacity.

  • There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.

    This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.

  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:
    Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.
    Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
    Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
    Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
    Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.
    Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Pairing issues with a Smartphone or Tablet:
    First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.
    Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.
    If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
    Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
    Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:
    A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
    AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
    Always get the latest driver version available for your Computer/PC/Laptop.
    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.
    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.
    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • Does Charge 3 support WiFi?

    Charge 3 is a bluetooth speaker, it also has AUX connection, but not wi-fi capability.

  • How many hours of audio playback time can I expect to receive on a full charge on the JR300BT?

    You can expect up to 12 hours of audio playback on a full charge of the JR300BT. It also features a quick recharge battery to which you can recieve 1 hour of audio playback with only 10 minutes of charging time.

  • Endurance Series Headphones: Charging

    Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.

  • Do I get charged for delivery of each item?

    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.

  • How do I charge the T110BT headphones?

    The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.

  • IP67 Information

    This product is rated IPX67 which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes, but it is also resistant against dust. Dust accumulation around electronics can lead to hardware failure so the IP67 rating is extremely beneficial addition to this product. 

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    Product information
  • When I put smart phone on the Smartbase wireless charge arm, it doesn’t charge.

    The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.

  • How will I know when Charge 3 needs to be recharged?

    The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

  • How long does it take to charge the battery?

    It takes 3.5 hours to charge the battery from completely empty to full charge.
  • Where is the microphone positioned?

    Under the little hole next to the phone reciever button.

  • JBL Warranty Information

    JBL Warranty Information

    The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
     

    Warranty Period

    One year (except non-powered speakers, which are covered for five years)
    • Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.
     

    What is covered by the JBL warranty?

    Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
     
    During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
     
    Any warranty service or replacement that is performed will not extend the original warranty period.
     

    What is not covered by this warranty?

    This limited warranty does not cover damage or failures that are a result of:
    • Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
    • Damage to, or deterioration of, any accessory or decorative surface
    • Damage resulting from failure to follow instructions contained in the owner’s manual.
    • Damage resulting from the performance of repairs by someone other than an authorized JBL service center
    • Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads
     

    How to obtain warranty service?

    Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
     
    1. Have your purchase receipt or order confirmation handy
    2. Please visit our support section at https://www.jbl.com/support-warranty.html  to fill out the warranty exchange form.
  • How do you charge it?

    You charge the headphones by plug the USB charging cord into the micro USB port underneath the right side of the neck band. Plug the other end of the charging cord into a USB port.

  • How to clean your speaker and remove dirt from it

    Our FLIP 5 speaker is an "All-weather companion," and sometimes it can get dirt and other substances on it. Clean your speaker under lukewarm water from your water tap, and use a microfiber cloth to remove stains. Do not use any alcohol or other to remove stains and dirt. Do not charge your product while the charging port is wet; make sure it is dry before you connect it to a charger. Contact our Customer support if you need more advice.

    Category:

    Recommendations
  • Battery and Charging Issues

    Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

    WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

    Battery issues fall into three categories:

    • Your speaker or headphones run out of power after only a short time.

    • The speaker will not play at all because the battery will not hold a charge.

    • When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

      Here are some things to try that often fix these issues.

    1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

    2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

    3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

    4. Charge the product overnight for at least 8 hours.

    5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

    IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

    If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

    Category:

    Product information
  • Can I place my device in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and splashes of water in a bathroom will not harm the product.

  • Connecting to your Car

    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )

  • Can I connect my Soundgear with analog jack cable, or other cables?

    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.

  • Will the personal settings of the phones be remembered even if the battery runs totally dry?

    The core settings: EQ, smart button, auto features will be recalled from the headphone when recharged. Ambient aware settings will default to off when the headphone is restarted after charging.

  • If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?

    No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.

  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?

    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.

  • Will it work with a wireless microphone?

    No - it is not designed to work with a wireless microphone.

  • Can I submerge the device in water?

    No, The device is not water-proof, only splash-proof. Water will get inside and damage the device if it is submerged in water.

  • Playback Time Information

    From a full charge, you can expect 9+ hours of playback time.

  • Speaker Phone Information

    This does not feature an internal speaker phone and cannot be used for phone calls or other VoIP systems.
  • How many hours of playback time can I expect on a full charge on the Go 2?

    You should expect up to 5 hours of audio play back on a full charge. Please keep in mind that increased volume and type of music can effect the battery life.

  • E65BTNC Headphones: Battery Information

    If the JBL E65BTNC battery is completely dead, it typically takes 2 hours of charging time to receive a full charge.

  • How many hours of audio playback can you receive on a full charge on the Xtreme 2?

    You can receive up to 15 hours of playing time, depending on the music volume.

  • What is the difference between the 5000 and the 10000 mAH battery size stated on the box?

    The physical battery has a capacity of 5000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, so half of the voltage, which will give you 37Wh - equivalent to a 10.000mAh battery with power stored at 3.7V

  • What is the battery life expectancy?

    Charge 3 will play upto 20 Hours of music. (varies by volume level and content)

  • How do I charge the Under Armour Sport Wireless Heart Rate headphones?

    The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.

  • Do I need to charge from a certain kind of charger, or can I use all USB sockets?

    Each headphone is shipped with a micro USB charging cable. USB is the only way to charge the headphones, and all normal USB chargers may be used.

  • What is the expected playing time on a fully charged battery?

    Playing time is up to 20 hours.

  • UA React Headphones: Charging Information

    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.

    Category:

    Product information
  • Charge 4: Charging Information

    The Charge 4 features a built-in rechargeable Li-ion 7500mAH battery that supports up to 20 hours of playtime. Battery charge time is 4 hours.

  • Can Charge 3 be updated and how?

    Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.

  • does Charge 3 come with a case?

    There does not exits a case for Charge 3 currently ?

  • What you need to get started with your device

    Getting started with the checklist

    • A JBL LINK device(s).
    • Latest version of the Google Home appGoogle Home app installed on your mobile device.
    • Latest version of the Google app  (Android only) installed on your mobile device.
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • Your mobile device must support 5 GHz Wireless Network connection to set up our Harman/Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

    Wi-Fi requirement

    • Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
    • Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
    • Always use 5 GHz Wi-Fi for best performance and less interference.
    • For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
    You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

     

    Category:

    Getting started
  • Reflect Fit Headphones: Battery Information

    To receive the full 10 hours, the headphones will need to charge via USB for 2 to 2.5 hours.

  • What is connect+?

    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party

  • How to charge your Quantum headphone

    The battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio. 

     

    Category:

    Product information
  • How many hours can I receive on a full charge?

    You should expect up to 8 hours of playback time on a fully charged battery.

  • How many hours of playback time can you receive on a full charge on the Reflect Mini BT?

    You should receive up to 8 hours of audio playback time. Please keep in mind, that the level of volume can effect the longevity of the battery life.

  • JBL Portable App: PC Information

    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

  • If I return all the items, will I still be charged for delivery?

    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.

  • Which music services are compatible with the SIRI and Google Now voice assistant integration?

    iOS (SIRI) • iTunes • Apple Music • Local Music Android (Google Now) • Spotify • Google Play Music • Local Music Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?

    JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • How do I know it is charging?

    You will see a solid red light to the left of the power button on the neck band. As soon as it is fully charged, the light will completely shut off.

  • PartyBoost support on the JBL Connect and JBL Connect+

    The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

    Category:

    Product information
  • Is it ok to keep it plugged into a power source all the time?

    It will not damage the battery that power supply is connected all the time.

  • How many hours of battery life can you expect on a full charge on the 150NC?

    You should expect up to 14 hours on a full charge. Please keep in mind that volume and content will effect the battery life.

  • Which JBL products have the Connect technology

    The first JBL speakers featuring the JBL Connect technology are: JBL Flip 3, JBL Pulse 2, JBL Xtreme, JBL Boost TV and JBL Charge 3, SB 450 A firmware upgrade is available for the JBL Charge 3 ,which will upgrade Connect to JBL Connect+. After this fw upgrade, it is no longer possible to connect the Charge 3 with other products which have JBL Connect ( Flip 3, Boost TV, Pulse 2, Xtreme )

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