Portables

  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    How can I check the software version on my Flip3, Flip4 or Xtreme??
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
    Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    How do I use the unit as a microphone/speaker?
    Make sure your device is paired with a mobile device. When receiving a call, press the phone button to answer the call. You can now use it as a speakerphone.
    More FAQs
  • Can Charge 3 be updated and how?
    Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.
    Can I submerge Charge 3 in water?
    Yes. The Charge 3 can be submerged in 1 meter of water for 30 minutes in accordance with the international IPX7 standard.
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    Can Charge 3 be updated and how?
    Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.
    Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    What is Connect and how does it work?
    The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.
    More FAQs
  • How can I check the software version on my Flip3, Flip4 or Xtreme??
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
    Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
    How do I use the unit as a microphone/speaker?
    Make sure your device is paired with a mobile device. When receiving a call, press the phone button to answer the call. You can now use it as a speakerphone.
    After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
    More FAQs
  • How can I check the software version on my Flip3, Flip4 or Xtreme??
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
    JBL Xtreme: iOS 14+ Compatibility
    The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
    You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
    There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

    If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.
    Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    Can I place my Xtreme in the bathroom, where it is humid, and it may be splashed with water?
    Yes, steam and drops of water in a bathroom are fine.
    More FAQs
  • When my connected Bluetooth device goes out of range, I cannot connect JBL Micro Wireless with a new Bluetooth device immediately.
    When a connected Bluetooth device goes out of range, the JBL Micro Wireless will try to reconnect to it for 3 minutes. After 3 minutes the Micro Wireless can connect to other Bluetooth devices again.
    The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.
    Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.
  • Why does my JBL Micro II go into standby after one or two minutes, and how can I make it stay on?
    If your Micro II does not sense an audio signal on its input, it goes into Standby to save power. It should wake up again when audio is sensed. Since Micro II senses audio on its input, not on the speaker volume, always turn up the volume on the source, then control speaker volume on the Micro II. This way it will not go into Standby unless music stops.
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
    The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.
    Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
    Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
    Can the case be used to carry accessories with the speaker?
    No. The case can only be used to carry the speaker.
    If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?
    No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.
    More FAQs
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
    Does it support APT-X.
    It does not support APT-X technology.
    Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
    What is social mode?
    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.
    More FAQs

Further Support

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