Support Overview / Speakers / Miscellaneous

Miscellaneous

JBL Charge 5 Wi-Fi
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How can I get further technical service?

In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support

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When using the JBL One app to set up my speaker/soundbar, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?

You can manually type in the network name (SSID) and password to connect if the network does not appear.

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Does this speaker have an Aux Input?

This speaker does not have an Aux Input, so no analog connection is possible.

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How do I rename my device?

(1) Select the JBL device you want to rename
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVE

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More FAQs

Further Support

Did you buy the real thing?

Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by JBL

These products are inferior and usually fail a short time after first use due to poor components & expose consumers to potential safety hazards even when not in use.

Buy Authentic

Find a dealer

To ensure you are purchasing a genuine JBL product, and not a counterfeit, buy direct from one of our websites or shop with confidence at any of our JBL authorized online dealers.

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