Bluetooth / Wireless

  • How can I get further technical service?
    In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
    When using the JBL One app to set up my speaker/soundbar, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    You can manually type in the network name (SSID) and password to connect if the network does not appear.
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    How do I rename my device?
    (1) Select the JBL device you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
    More FAQs
  • How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    What does the Moment button do?
    It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
    Once set up, you can directly access it through the remote control or within the JBL ONE App.
    How can I get further technical service?
    In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    More FAQs
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    More FAQs
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    More FAQs
  • PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Pulse 5 - Factory Reset

    Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    More FAQs
  • PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    How to reset Boombox
    In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.
    When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    More FAQs
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
    How to Reset

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play" and "Light" buttons for > 10 seconds.
    2. The Partybox will power off and back on and is now reset.
    PartyBox TWS Information
    It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

    PartyBox On-The-Go/100:
    Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

    PartyBox 200/300/1000:
    A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
    In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
    PBTWS1new.png
    Partybox 110/310/710/Encore/Essential:
    Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
    PBTWS2.png
    TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
    Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

    Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    How to restore your speaker to factory default settings
    If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    More FAQs
  • FM Preset Stations

    AUTO SCAN:

    Long Press Enter/ Exit to Auto Scan

    Auto Scan will automatically search for all available stations and save to Presets


    TUNE DOWN / TUNE UP:

    Press 1x to tune down/up by step, manually

    Press 2x to tune to the previous/next preset station

  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
    How to Reset

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play" and "Light" buttons for > 10 seconds.
    2. The Partybox will power off and back on and is now reset.
    PartyBox TWS Information
    It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

    PartyBox On-The-Go/100:
    Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

    PartyBox 200/300/1000:
    A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
    In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
    PBTWS1new.png
    Partybox 110/310/710/Encore/Essential:
    Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
    PBTWS2.png
    TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
    Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

    Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.
  • Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    More FAQs
  • PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Setting up your Partyboost Speakers in Stereo Mode

    1. Turn on both speakers.
    2. Connect your device to one of the two speakers via Bluetooth.
    PartyBoostBluetoothButton.png
    3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
    4. Open the JBL Portable app.
    5. Allow the app to detect the single speaker playing music.
    6. Once detected, press the Connect/Partyboost button on both speakers.
    PartyBoostButtons.png
    7. Allow the app to identify both speakers.
    8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

    Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
    For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
    Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

    PartyBoost support on the JBL Connect and JBL Connect+

    The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

    More FAQs
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
    Functionality of Bass/Treble/Echo Buttons
    The Bass, Treble and Echo buttons on the control panel on top of the Partybox only applies these EQs/effect to the Microphone inputs on the rear of the speaker - for Karaoke use. The EQs and Echo effect cannot be applied to other sources or inputs such as Bluetooth, Aux or USB.

    If more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone inputs).
    How to Reset

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play" and "Light" buttons for > 10 seconds.
    2. The Partybox will power off and back on and is now reset.
    Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
    More FAQs
  • Partybox 110 - Firmware Version 1.28.0/Partybox 310 - Firmware Version 1.32.0
    What’s New:
    The new Software version will enable Party mode across PartyBox 310 & PartyBox 110 series. 
    Stereo mode will still only work when 2 PartyBoxes of the same model are connected. 
    Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
    PARTYBOX 110: Software Update Release Notes
    PARTYBOX 110
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  1.35.0
    Release Date:  September 19, 2022
    Release Media:  OTA (over the air) Automatic Upgrade

    What's New
    Added the device analytics function.  Now users can share data regarding how they are using the product.
    How to Reset

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play" and "Light" buttons for > 10 seconds.
    2. The Partybox will power off and back on and is now reset.
    More FAQs
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    More FAQs
  • BASSPRO GO: Connect Feature
    The BASSPRO GO uses the original Connect feature.  It is not compatible with devices using the Connect+ or PartyBoost feature.  You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
     
    How it works when docked and connected to the harness, when undocked & portable
    When docked and connected to the harness, the BASSPRO GO can be used as a powered subwoofer or a full-range car audio speaker.  It receives it’s audio source from the head unit via the wiring harness and it’s power from the car battery.  Bluetooth is not active.

    When undocked/portable and removed from the harness, it can no longer be used as a powered sub.  It is strictly a full-range portable Bluetooth speaker system.  It receives it’s audio source from the Bluetooth input only, and receives it’s power from the internal battery.
     
    JBL BASSPRO GO: Software Update to V2

    JBL BASSPRO GO

    Software Update to V2

    (new feature, supports Home Power Adapter)

     

     

    This update allows you to update your original BASSPRO GO to version 2 which will now be compatible with the Home Power Adapter.

     

    This update is fairly intricate. We recommend that it be done by a professional. All JBL authorized car audio dealers can perform this update. However, if you’d like to perform the update yourself, please download the instructions here and read through them. If you feel comfortable performing the update yourself, download the zip file here, and be sure to follow the instructions 100% to the letter.

    BASSPRO GO: Charging/Power
    The BASSPRO GO receives is power ONLY from the harness that is connected to the car battery.  When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.

    When removed from the harness, the full-range portable speaker runs on the internal battery.  It cannot be charged via either of the USB (A or C) jacks.  It will be charged the next time it is connected to the harness in the vehicle.
     
    More FAQs
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    More FAQs
  • How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    More FAQs
  • How to play music through using a USB stick

    USB Stick

    1. Get an empty USB str stick with speed of 2.0.
    2. Make sure it is formatted with FAT16 or FAT32.
    3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
    4. The Partybox supports up to 8 subfolders.
    5. It will be played in alphabetic sequence with main folders first then subfolders.
    6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
    How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
    Connecting to your Car
    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
    Partybox 110 - Firmware Version 1.28.0/Partybox 310 - Firmware Version 1.32.0
    What’s New:
    The new Software version will enable Party mode across PartyBox 310 & PartyBox 110 series. 
    Stereo mode will still only work when 2 PartyBoxes of the same model are connected. 
    More FAQs
  • How to play music through using a USB stick

    USB Stick

    1. Get an empty USB str stick with speed of 2.0.
    2. Make sure it is formatted with FAT16 or FAT32.
    3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
    4. The Partybox supports up to 8 subfolders.
    5. It will be played in alphabetic sequence with main folders first then subfolders.
    6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
    How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
    Microphone Pairing and Behavior
    If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

    When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

    If one of the wireless mics is not working, we recommend the following: 

    1. Turn off the speaker
    2. Turn on the mic and place it on top of the speaker
    3. Turn on the speaker
    4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
     
    Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
    More FAQs
  • How to check Firmware Version
    To check the firmware version:
    Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.
    Tuner XL - DAB Reception Issues
    There is a rare issue causing some DAB radio stations not to be found after performing a scan.
    If you are experiencing this, a firmware update has been released to fix the issue.
    First, please read through the update instructions thoroughly, then proceed with installing the update.

    Please click the link below to download the update:
    JBL TUNER XL
    How to restore Tuner 2 and XL to factory settings
    The reset for the Tuner 2 and Tuner XL is as follows:
    Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.
  • How to check Firmware Version
    To check the firmware version:
    Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.
    Tuner 2 - DAB Reception Issues
    There is a rare issue causing some DAB radio stations not to be found after performing a scan.
    If you are experiencing this, a firmware update has been released to fix the issue.
    First, please read through the update instructions thoroughly, then proceed with installing the update.

    Please click the link below to download the update:
    JBL TUNER 2

    If you have any questions regarding the update or installation, please do not hesitate to contact us.
     
    How to restore Tuner 2 and XL to factory settings
    The reset for the Tuner 2 and Tuner XL is as follows:
    Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.
  • How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    More FAQs
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    How to restore your speaker to factory default settings
    If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
    Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
  • My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    More FAQs

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