Documents & Downloads

FAQs & How-Tos

  • Can the JBL Playlist150 be used for multi-room solutions?

    Yes, by using the Google Home application. Simply create a group, add your speakers together and then you have multiroom playability.

  • Xbox Information

     All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

    Please note: JBL QuantumENGINE is only available on PC.
     

    Category:

    Product information
  • Can I connect my Control Xstream speakers to 5GHz Wi-Fi?

    Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.

  • I've paired my ELITE headphones, but the app does not recognize them - what's wrong?

    Close and reopen the app. This will ensure that the app recognizes the headphones.

  • My device is waterproof, but what about salt water or chlorine water?

    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

  • How do I turn off my internal TV speakers?

    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.

  • What is the purpose of the audio level adjustment on in-wall/in-ceiling speakers?

    The audio level adjustment is a dedicated control for adjusting the tweeter’s high frequency volume. It allows you attenuate up to 3dB, based on your environment and/or preference.

  • Are additional sized enhancers available?

    Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.

  • What's in the box

    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

    Category:

    Product information
  • Can I submerge the speaker into water or any liquid?

    You should not submerge the speaker into any water or liquid.

  • Pairing Issues

    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.
     

    Category:

    Troubleshooting
  • Should I use the analog AUX connection or Optical to connect to Boost TV?

    An optical connection will assure better audio performance and will accept Dolby Digital audio from an HDTV. However, there are times when TV apps may not transmit audio through the digital optical output on the TV. In cases such as these, it would be necessary to use the analog AUX connection.

  • How many hours of playback time can I expect on a full charge on the Tune 205BT?

    You can receive up to 6 hours on a full charge. Please note that volume levels and what you listen to can effect battery life.

  • UA Flash: Power On and Pair Information

    To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.

  • What is the weight of JBL E45BT?

    JBL E45BT weighs approximately 185 g without cable.

  • Why does it take more than 3,5 sec. to turn On / Off the ANC?

    The BT module takes approximately 3 seconds to activate and connect with the headphones.

  • How do I lock my JBL Endurance DIVE before going into the water?

    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.

  • Can I swim with these headphones?

    No. These headphones are not waterproof. Swimming with these headphones will cause significant and irreversible damage.

  • How do I clean my yurbuds?

    To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones, as shown in the Quick Start guide: Left bud between 3:00 and 4:00 position Right bud between 8:00 and 9:00 position

  • How To Reset To Factory Settings

    Resetting the SOUNDSTICKS 4 to Factory Settings

    1. The unit must be on
    2. Press and hold Power and Bluetooth buttons for > 10 seconds
    3. The unit is reset

    Category:

    Troubleshooting
  • How is the remote control used?

    When playing music: one click is Pause or Play. Two clicks skips to next track. Three clicks skips back to start of track or previous track. At all times, hold the button to start voice-activated phone functions. For telephone use: one click to accept a call, two clicks to end the call.

  • Wireless Microphone Information

    The JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally a 3rd wired microphone, like the JBL PBM100 Wired Microphone, can also be connected to the Mic/Guitar jack input.

    *This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
     

    Category:

    Product information
  • How many hours can I expect on a full charge?

    You can receive up to 20 hours of playback time. Please keep in mind that the level of volume at which you are listening to the device to can effect the longevity of the battery life.

  • USB connection with Quantum Duo and headphones

    Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.

    Category:

    Connectivity
  • What does the LED light show during charging?

    During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.

  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?

    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

  • Will EVEREST ELITE 100 and 300 become available in Europe?

    No, these two models are not sold in Europe initially.

  • The YouTube web browser shows the JBL LINK 10, 20, 300 and 500 as units you can "CAST" from but delay in sound+image will appear. Is this correct, and if so, why?

    The Google Chrome browser has the built-in Cast feature, which allows you to connect to your JBL LINK speakers and stream music or videos directly. Our JBL LINK speakers are not made for video streaming, that is why you will experience video delay when streaming YouTube videos.

  • E55BT Headphones: Track Information

    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

  • JBL Free: Power On Information

    Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

  • Do I need Bluetooth capability to use the App?

    Yes. The app will control the functions of the Everest Elite headphones via Bluetooth connection.

  • Wi-Fi vs. Bluetooth streaming

    Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.

  • What Devices are Compatible with my UA Sport Wireless Headphones?

    Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphones

  • How can I reset my JBL headphones?

    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

  • How to use your Quantum wirelessly

    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.

    Category:

    Product information
  • Which colors are the JBL Charge 3 available in?

    JBL Charge 3 is available in 5 fashionable finishes: Teal, Gray, Black, Blue and Red.

  • What size of enhancers come on this model?

    The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.

  • My user experience is slow. How can I resolve this?

    When you are installing new apps or adding content to your LINK BAR, the system may be a bit slower when dealing with multiple things.
    Here is a couple of things you should know.
    1. You need a speedy internet connection to download all the content you added.
    2. Wait for everything to be finished, then you can enjoy the system without any issues.
    3. Reboot LINK BAR after installing all apps. A fresh reboot can help and enhance performance.
  • Remote functions?

    Button 1 - Answer phone or 1 click: Play/Pause, 2 clicks: Skip to next, 3 clicks: Skip to previous.

  • Can I bi-wire my Control X speakers?

    No, there is no option for bi-wiring, sorry.

  • How do I change the enhancers?

    To remove the enhancer, pinch the edge opposite of the sound tunnel between your thumb and forefinger and firmly pull up and off the ear bud. Replacement enhancers are specific to the left and right ear bud. An (L) or (R) and size indicator is located on the inside of the enhancer. When changing the enhancers, you must place the right enhancer on the right ear bud and the left enhancer on the left ear bud. Firmly grasp the earbud with one hand and align the sound tunnel of the enhancer with your other hand and stretch the enhancer up and over the top of the red earbud. Check the alignment of the sound tunnel to insure best sound performance. If sound is muffled or weak, check and rotate sound tunnel. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. - If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.

  • What is the range of JBL LIVE headphones? How far can I go from the source device, while listening to my JBL LIVE headphones?

    The range is approximately 10 meters, depending on the environment.
  • Why can’t I hang up the call by pressing MFB button?

    Please check your OS version. If you are using an iPhone with OS version of 8.3 or lower , please upgrade your system to the latest version.

  • How do the neckband flex zones work?

    You can bend the ‘arms’ of the neck in and out to get the optimum fit for your exercise/level of activity. The flex zone is the black rubber part on the neckband.

  • When will I know that there is a low Battery?

    You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.

  • How Do I Power On and Pair the JBL DUETNC?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • How to connect a Bluetooth mobile device

    1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.

    Category:

    Connectivity
  • Does my JBL Quantum ONE headset provide game and chat audio balance?

    Yes, you can adjust game and chat audio balance by rotating the puck clockwise and anti clockwise. When rotating the puck, you will feel a notch in the puck that indicates 50 game and 50 chat.

  • What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire® Pro and the Focus® Pro?

    The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.

  • What is the connection between the speakers.

    The wireless connection between the two speakers is a 2.4 GHz connection

  • How long does the battery last?

    The battery has 10 hours of playtime, but of course depending on usage (Bluetooth on, volume level, etc.)

  • Does JBL’s 30-day returns policy apply to Personalized Products?

    JBL Personalized Products are custom-printed to your individual specification and therefore cannot be returned or refunded.
     

    Category:

    Product information
  • What are the dimensions of the wall bracket screw (threaded holding ball) for the JBL Control One speakers, also used for the bottom bracket screw on Harman Kardon HKTS 11 satellite?

    Wall mount screw for JBL is identical to wall mount bottom holding screw for HKTS 11 satellite. Dimensions: M6-1.25P or 1/4"-20.

  • If I have two or more Heart Rate devices connected to UA Record, how can I select my headphones to be used for my workout?

    When starting a workout in UA Record, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.

  • My JBL Headphones App Features and Personalization

    Through the app, you can personalize your listening experience without creating an account. Connect via Bluetooth if you are using it for the first time. Once paired the headphones, you will be given the option to tailor the features to your preference.
    Easily control the sound settings, smart ambient and noise cancelling levels of your JBL headphones. Choose between Ambient Aware and TalkThru to be able to activate or deactivate that specific option directly from the headphones. You can also enable or disable ANC mode.
    Use Stage + to adjust the music reproduction to your likings. Choose between 5 “DJ Signatures” equalizer pre-sets (signed by world known DJs such as Armin van Buuren and Nicky Romero, among the others), and easily adjust the sound curve. Adjust mid-tones or treble by playing around with the curve.  
     

    Category:

    Product information
  • How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?

    The 4 LED's on the front of the unit will light up.

  • Is the Inspire 500/700 a wireless headphone?

    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.

  • Are these headphones sweat proof?

    Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.

  • What do the leds indicate on my JBL Boombox?

    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

  • How do I know if the Heart Rate sensor is in the correct position?

    You will hear an audio prompt to readjust the position of the left ear piece stating “heart rate not detected, adjust ear bud position”. The sensor is also in the correct position when the green LED light is not visible from the outside of your ear.

  • Is it possible to listen to music on TUNE600BTnc while charging it?

    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.

  • My JBL Headphone App Support

    This headphone is not supported by the My JBL Headphone app.

    Category:

    Product information
  • What is the cut-out size for the tweeters in the GX600C component speakerset?

    The cut-out size for the tweeters in the component system is 3.5" / 8,89cm

  • Does Control Xstream have Spotify Connect?

    Yes, Control Xstream supports Spotify Connect, which can be used from the Spotify app if you have a premium account.

  • How much does the UA Train weigh?

    UA Train weighs 245 grams net, so this is the weight you carry on your head. The carry case weighs just under 200 grams.

  • Can i connect more than one Bluetooth device to my Control X wireless?

    No, you can only have one activate device connected to the speaker. Please un-pair your current Bluetooth device, then connect with another device if needed.

  • JBL QuantumENGINE Features

    You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

    Category:

    Product information
  • How does the One touch playlist selection work on JBL Playlist?

    In our Quick Start Guide, there is a section under "One Touch Play Feature", where we explain how it works. We advise to take a look at it.

  • JBL DRG is too big to plug into OBD II port in my vehicle

    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.

  • Can I use the OR100 without the Oculus Rift?

    Unfortunately, the OR100 are specifically designed for the Oculus Rift only. You cannot use these headphones on other devices.

  • Do I have the option to control the volume from the detachable inline remote cable?

    Unfortunately, there is no volume control on the inline microphone. You have the options to answer phone calls, skip tracks and pause and play.

  • Can I use my E65BTNC as a noise-cancelling headset without music?

    Yes, you do not need to have music playing to keep the noise cancelling switched on. There may be a slight residual hiss from the NC system, which would usually be masked by music, but there will still be a significant reduction of external noise.

  • Does the JBL QuantumONE calibration mic calibrate both ears?

    Yes, the calibration is done for both left and right ears

    Category:

    Product information
  • How many hours can you receive on a full charge on the Everest 110?

    The Everest 110 should receive 8 hours of audio playback on a full charge. However, depending on the volume level at which you listen to your music at, this can decrease the battery life faster.

  • How do you power on and pair the JBL Reflect Fit headphones?

    Press and hold the power button which is located on the right arm of the neck band. Press and hold for 3-5 seconds until you hear the audible voice state "Powering ON" followed by "Looking for device." Make sure the device you are attempting to connect to is in search mode and within bluetooth range. You will see Reflect Fit Audio on the discoverable devices. Choosing this option will allow you to receive audio playback.

  • I have a complaint, who should I speak to?

    If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives on (800) 336-4525 or complete the form on the Contact Us page.

  • What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?

    You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.

  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?

    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.

  • I want to reset my Cinema Base device, is it possible to do that?

    Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.

  • The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.

    Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.

  • Playback Time

    This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 

    Category:

    Product information
  • What are the two openings at the back of the Soundgear used for?

    These are bass tuning canals, used to provide full sound.

  • What is the difference between the 10.000 and the 20.000 mAH battery size stated on the box?

    The physical battery in Boombox has a capacity of 10.000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, half the storage voltage, which will give you 74Wh - equivalent to a 20.000mAh battery with power stored at 3.7V.

  • What is the length of the cable for JBL E35?

    The cable for JBL E35 is approximately 135 cm including the plugs at both ends.

  • Boombox 2 Firmware Version Information

    A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
    1. Improvements to Bluetooth connection stability.
    2. Support for PartyBoost under aux-in connection.
    3. Improvements for switching between PartyBoost and Stereo mode.
    4. Improvements to firmware update stability with iOS.
    5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
    2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Boombox 2 to appear.
    4. On the Boombox 2 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.

    Category:

    Product information
  • Can i connect 3 or more speakers together with JBL Connect?

    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect

  • Can my 110 volt component perform if plugged into a 220 volt outlet?

    These units do not offer multi-voltage power supplies. However, you can use a domestic 110 volt component overseas with the addition of a step-down transformer, available at most electronics stores.

  • What does the three Wi-Fi bars indicate?

    The Wi-Fi indicator shows the signal strength between your speaker and Wi-Fi router. 3 bars = perfect signal 2 bars = good signal 1 bar = low/poor signal (which might cause dropouts or other issues)

  • What is MapMyFitness?

    MapMyFitness is the World’s Largest Digital Fitness Community.

  • Are the ear pads removable on JBL E35?

    No, the ear pads cannot be removed by owner.

  • Reflect Fit Headphones: Track Control

    To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

  • Does JBL QuantumSURROUND work with every game?

    JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.

  • UA React Headphones: Volume Control Information

    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.

    Category:

    Product information
  • How do I connect to a different device?

    Make sure that the headphones are turned off. Press hold the power button for 3-5 seconds until you hear the audible voice stating “looking for device” You will see the LED lights flash red and blue as it is searching for a new device to connect to. Make sure the device you are trying to connect to is in search mode and it should recognize the device within a few seconds.

  • Changing the name of the speaker

    1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
    2. Once the app is downloaded choose app and wait for it to recognize your device.
    3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
    4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
    5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
    6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
  • How do I know if the headphones are fully charged on the UA Train headphones?

    As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.

  • Adding Amazon Account

    If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App.  Just download the app and follow the instructions.

    Category:

    Getting started
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?

    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

  • Can I connect more than one Bluetooth device?

    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.

  • Can the EVEREST ELITE be used with other apps?

    No, the My JBL Harman app is made for use with ELITE models, and they can only be used with this app.

  • How do I connect JBL DRG to my head unit via FM?

    • Make sure that JBL DRG is connected via Bluetooth with your smartphone and the JBL DRG” app has been launched. • Search a FM frequency band with your head unit. (an unrestricted frequency would be one that is not occupied by a radio station). • Select “FM” in “Connection Mode” on the JBL DRG App and key in the FM unrestricted frequency you have selected in the right window, JBL DRG will then transfer audio to your head unit and play through your vehicle’s audio system.

  • Endurance Series Headphones: Switching Devices

    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

  • I cannot activate Google Assistant when touching the dedicated button, why?

    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.

  • How to restore factory default settings

    To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
    1. Turn on your JBL Bar 2.0 or 2.1
    2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
    3. Your soundbar will now power off and on again.
    All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.

    Category:

    Troubleshooting
  • How is it possible to check the software version of a JBL Horizon?

    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.

  • Are there different sized ear tips for the Tune 205BT?

    There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.

  • Can I lay the subwoofer on its side?

    The recommended placement for a speaker will be dictated by the product manual/guide. Although you can lay your subwoofer on its side, the speaker may not sound the same because it wasn't designed to perform this way. End of the day let your ears do the talking. Also, keep in mind that blocking the port(s) on the subwoofer will not only affect the sound but will also risk damaging the speaker.

  • Renaming of the JBL Connect App to JBL Portable

    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

    Category:

    Connectivity
  • Charge 4: Pairing Information

    Turn the Charge 4 on by pressing the power button. If your Charge 4 hasn't been connected via Bluetooth before, it will immediately go into pairing mode. To put it in pairing mode, hold down the Bluetooth button for at least 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the Charge 4 on your device, select and you should connect successfully within a few seconds in which you will hear the audible chime.

    Category:

    Getting started
  • How Do You Change the Enhancers (rubber tips)?

    There are 5 sizes of fit enhancers that come with the UA Sport Wireless: (4,5,6,7 & 8). Size 7 on the earbuds and (4,5,6 & 8) labeled on the black poly bags. There are three sizes of ear tips that come with the UA Sport Wireless: small, medium & large. Size medium on the earbuds. Size small and large in the black poly bag. The first time you change the enhancers the material might feel a little stiff. Please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. To change sizes, remove both the pre-installed ear tip and fit enhancer, starting with the ear tip. When removing the parts, always grab from the base and be careful not to rip the rubber material. Based on your initial experience, identify which size combination may be a better fit. Each size should be clearly labeled in an individual baggy inside your original packaging or you can find the size of the fit enhancers on the inside with a raised stamp marked with either ‘R’ for Right or ‘L’ for Left along with the numbered size. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. First, align the sound tunnel of the headphone with the hole in the fit enhancer and gently pull the outer edge of the adapter over the edge of the speaker. Next, align the inner grooves of the ear tip with the grooves in the sound tunnel and gently push the ear tip into position. Try a variety of combinations between the enhancers and ear tips to find the best combination, providing comfort, superior sound quality and secure fit. If you’re still having trouble finding the best fit, please contact customer service at jbl.com/contactus

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 2?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Pulse 2 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Pulse 2 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • Which type of AKG microphone comes with the 208P?

    It is a model made for vocal use.

    Category:

    Product information
  • What are the components of the JBL CLUB series incredible sound?

    Besides Legendary JBL Pro Sound and hi-res audio support available in the whole series; however, the JBL CLUB ONE headphone is equipped with 40mm Graphene orange drivers. Compensating the loss between the original signal and what you hear, the driver provides a fuller, more organic sound experience. On all models, you can adjust the audio reproduction to your preferences with the equalizer in the My JBL Headphones app.
     
  • Can I change the Bluetooth name for my JBL SB 250?

    Sorry, this is not possible.

  • My JBL Headphone App Support

    This headphone is supported by the My JBL Headphone App.
  • JBL Free: Pairing Information

    Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

  • What is the purpose of having dual tweeters on a speaker?

    Speakers will dual tweeters gives listeners the ability to have a single speaker to drive two independent channels, ideally stereo left and right. Dual tweeter speakers are usually used for in-ceiling audio applications. They have four terminals (two sets of positives and negatives) used to plug in speaker wires from the amplifier.

  • What languages are supported by JBL QuantumENGINE?

    The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.

  • Left Ear No Longer Connecting

    If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
    Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
    This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

    If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


    The right pod is the primary, which is connected to your source, usually a smartphone.
    The left pod is the secondary, which connects to the right pod.
     

    Category:

    Connectivity
  • Information on different firmware versions on same products and models

    There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.

    Category:

    Product information
  • How to clean your Quantum headphone

    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.

    Category:

    Recommendations
  • Switching or Changing to a new Wireless Network

    Switching to a new Wi-Fi network

    1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
    2. Open your Google Home app Google Home app
    3. Go to Settings Settings
    4. Tap on Wi-FI nextForget Network
      1. The current configuration is now forgotten.
    5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
    6. Tap on House
    7. Find Add Add devcenext  Set up device next Set up new devices in your home
    8. Follow the instructions given to add the speaker to your Wi-Fi network.

    Lost connection or changed settings

    1. Open the Google Home app Google Home app
    2. On the home screen, tap on AddAdd devcenextSet up device next Set up new devices in your home
    3. Follow the instruction provided.
      1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
    4. In addition, you can click on Discovery discover icon in the bottom menu of the Google Home app.
    5. Tap on the Setup new setup icon nextThe Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.
     

     

    Category:

    Connectivity
  • My TV turns off when I'm powering off my soundbar, why?

    This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.

  • How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?

    With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.

  • How can i pair the subwoofer to my SB150?

    On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.

  • Endurance Series Headphones: Phone Information

    To answer call, press the "L" on the JBL logo on the RIGHT ear for 1 second. To hang up, press the "L" for 1 second. To ignore the call, press and hold the "L" for 2-3 seconds.

  • I just connected my subwoofer, and now I hear a constant hum. What can be done to fix this?

    Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.

  • How to clean your Quantum headphone

    You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.

    Category:

    Recommendations
  • What's in the box - GTR-601 GTR-1001

    1 amplifier, 2 spare fuses and owners manual

  • How to switch between Active Noise Cancelling and TalkThru

    Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.

    Category:

    Product information
  • Is it possible to adjust light intensity on the display or the back panel ring lamp?

    The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.

  • UA React Headphones: TalkThru Technology Information

    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA React headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.

    Category:

    Product information
  • The top capacitive buttons are sensitive and cause lots of miss-triggering, what can I do?

    When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

  • How long is the cable on Reflect Mini?

    The cable is 1.2 meters long.

  • Microphone Sound or Distortion Issues

    Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

    Category:

    Troubleshooting
  • How to use Google Assistant with a smart speaker

    This video shows how to use a smart speaker that has Google Assistant built-in.
    Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

  • UA React Headphones: Ambient Aware Technology Information

    AmbientAware Technology allows you to hear your surroundings without removing your UA React headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.

    Category:

    Product information
  • Can the JBL Endurance SPRINT, JUMP and DIVE be used in salt water (i.e. sea)?

    The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.

  • Can I use a 3rd party wall-mounting system?

    Yes, just be aware that you are responsible for correct installation when using 3rd party wall mounts. The included wall-mounting kit in the box fits perfectly and is good for outdoor or indoor use.

  • Can I replace the ear pads on the Everest 310/710 headphones?

    No, the pads are glued to the headphone body, and must be replaced by a service technician.

  • Can I submerge Charge 3 in water?

    Yes. The Charge 3 can be submerged in 1 meter of water for 30 minutes in accordance with the international IPX7 standard.

  • Is the Boost TV waterproof?

    No, it is not waterproof, splash proof, or even water resistant. Do not allow any liquid materials to get into this unit, other than a damp cloth for cleaning.

  • What is the latest firmware version in Everest Elite 300 and 700?

    The latest firmware version is 0.7.0.

  • Setting up your PartyBoost speakers in stereo mode

    1. Turn on both speakers

    2. Allow both speaker to connect to your device via Bluetooth 

    3. Start streaming content to that speaker

    4. Go into JBL Portable app

    5. Allow the app to detect the single speaker playing content

    6. Once detected, press the Connect/Partyboost button on both speakers

    7. Allow the app to identify both speakers

    8. You should now see the option for both Partymode and Stereo Mode

    9.  Before switching to Stereo Mode, play > 5 seconds of audio in Partymode

    10. Now turn on stereo mode within app

    Category:

    Product information
  • How do I connect my UA BT headphones to a different device?

    To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”

  • Can I place my Flip3 in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and drops of water in a bathroom are fine.

  • Is the Focus 500 a water-proof headphone?

    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

  • Can I use 2 JBL Boombox speakers in Stereo?

    Yes, from within the JBL Connect App, when you have 2 JBL Boombox speakers connected, set them in Stereo Mode. When you add a 3rd ( or more ) JBL Boombox speakers, they will automatically revert back to Party mode

  • Can I Wear the Earphones in the Rain?

    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

  • How to setup a smart home device with your Google Assistant-enabled speaker

    This video will show you how to set up a smart home device and how to use it with your Google Assistant built-in speaker such as JBL LINK Series


     
  • What is the bluetooth range?

    Bluetooth range is normally up to about 10 m. More than that the signal will get unstable.

  • How to turn on TV with your voice

    To turn on/off the TV, the recommended control is “OK Google, turn on”/”OK Google, turn off.”

    Note that this depends on your TV manufacturer and if they support this via HDMI CEC (This works only for HDMI connection).
  • Do the Flip 4 and Charge 3 float in water?

    No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.

  • Can I use the Voice Assistants without internet?

    -       No, your Voice Assistant operates in the cloud and needs to be connected to the internet. .

    Category:

    Connectivity
  • Do the normal BT models have voice prompt, or can it be changed?

    Yes , all 5 models have voice prompts. The Elite models have the added option of turning off the voice prompts in the settings menu of the app. The Everest 300 and 700, as well as the successors 310 and 710, have the option of choosing between voice prompts and tone prompts. This is how you do it: Switch the headphones ON. Press and hold the Shareme and the Volume Plus buttons for about two seconds. Switch the headphones OFF. You will now hear the OFF prompt having changed to the prompt you did not use before, and you will hear this one until you change it again.

  • What is the voltage and power consumption

    Voltage is 100 - 240 Volt AC. Maximum power consumption is 120 Watts.

  • Can i learn additional IR codes, other than what the QSG is saying?

    We only offer volume+ and volume-, mute and power for your TV remote to learn these IR codes.

  • How do I answer calls on the JBL Soundgear?

    To answer and hang up calls, press the pause/play button located on the left arm of the Soundgear.

  • Does the E55BT Quincy Edition headphone comes with a carrying case?

    Yes, the E55BT Quincy Edition headphones feature a carrying case.

  • My Flip3 got dirty after a day on the beach. Can I rinse it under the faucet or shower?

    Yes, rinse it under a faucet or under the shower, but not under full water pressure.

  • How Do I Power On and Pair the E65BTNC?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • How do I power on and pair the Inspire 500 headphones?

    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

  • There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?

    These holes are the microphones for the JBL Link

  • Returns Policy

    Returns Policy

    Buy with confidence. Your satisfaction is 100% guaranteed! To learn more about our free and easy returns, please visit this link:

    https://www.jbl.com/returns.html 
     
  • The best way to clean your LINK BAR

    To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
    We wouldn't recommend using any alcohol as it may harm the product.
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Charge 3?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Charge 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Charge 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • My Xtreme got dirty after a day on the beach. Can I rinse it under the faucet or shower?

    Yes, rinse it under a faucet or under the shower, but not under full water pressure.

  • What type of charging connector does it use?

    Our FLIP 5 is using a USB-C charging connector. We included a USB-C charging cable in the box with your product. You cannot use your old Micro-USB charging cables, and they are not compatible with this type of connector.

    Category:

    Product information
  • The app does not open if the headphone is not ON. Is this correct?

    Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.

  • Can I use Bluetooth for my JBL Playlist speaker?

    Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Playlist also offers a Bluetooth connection and an AUX input

  • Is it possible to replace the batteries in my JBL Xtreme by myself?

    No, this is not possible. Please contact our helpdesk for more information. They will provide contact details for the service center closest to you.

  • Are there any yurbuds with a microphone that are compatible with Android®, Blackberry®, and other smartphones?

    Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.

  • How do I power on and pair the GO 2?

    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.

  • STADIUM UB4100 / KAPPA 4100MSB: Pairing New Remote To Bar

    If you've received a new remote for your bar, you must go through a pairing process.  To do that...
    1. Turn the unit on.
    2. Press and hold the Play and Prev buttons, at the same time, for 5 seconds.
    3. Press any button to start the new pairing process.
    4. Press the + button on the remote control.
    Your new remote is now paired to your bar.

    Category:

    Connectivity
  • Can you take calls from the JBL Live 100?

    Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.

  • UA Pivot Headphones: Charging Information

    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.

    Category:

    Product information
  • Is it possible to replace the ear pads of the OR 300?

    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.

  • Why can't I hear my teammates?

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.

  • How many smartphones or tablets can connect to my speaker?

    You can connect 2 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.

  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Category:

    Product information
  • There is no picture sometimes, and white noise on my TV using SB450.

    This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.

  • The volume level on my headphones is very quiet

    If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
  • The story behind our Quantum name

    We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements. 

  • What are the dimensions of JBL Authentics L8 and L16?

    Authentics L8 Dimensions: Height: 165mm (with feet) Width: 590mm (with grille) / 560mm (without grille) Depth: 245mm (with grille) / 230mm (without grille) Authentics L16 Dimensions: Height: 199mm Width: 696mm (with grille) / 686mm (without grille) Depth: 260mm (with grille) / 250mm (without grille)

  • Buttons unresponsive when plugged into a power source

    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

    Category:

    Troubleshooting
  • What is the distance between wall-mounts on JBL BAR soundbars

    The distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cm

  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

    Category:

    Product information
  • How do you turn on and off the Noise Cancellation feature on the E65BTNC?

    The E65BTNC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.

  • Do I need to close the USB cap for the speaker to be waterproof?

    Yes, it is needed to close the USB cap completely for waterproof.

  • Can the JBL T450BT be charged while listening to music?

    No, as soon as charging begins, the headphone shuts down. Since no option for cabled listening exists for this model, it is necessary to charge before listening is again possible.

  • What type of battery is used in the remote control?

    The SB250 remote control uses one CR2025 Lithium Battery

  • Can the Reflect Aware be used with all iPods?

    Since this headphone has Lightning connector, it cannot be used with any Apple product that does not have this connector. Also, it is necessary to use the My JBL Headphone app to play through the headphone, and to be able to control it. This means that only sources that permit the use of apps can be used. This will exclude use of iPod Nano. And of course iPod Shuffle cannot be used, since it has no Lightning connector. IPod Touch works fine, as does iPhones and iPads with Lightning connectors.

  • How to factory reset JBL Link

    Press and hold the Microphone Mute button for >13 seconds

  • How do you remove the batteries inside the earcup?

    The Synchros Chrome is actually the Synchros S500 in chrome-plated version. On the right ear cup, you will find two ridges. These are there to make it possible to remove the disc that covers the batteries. You just position your fingernails against the ridges, to turn the disc counter-clockwise, against a small notch resistance. The Chrome is not painted, but plated. This means that the material is now thicker, and the lid can be rather difficult to remove, because the locking notches are squeezed into position. There is no other way than to put pressure on the ridges, press downward and in a counter-clockwise direction at the same time, and press until the notches, or claws, finally let go, and the lid rotates into open position, when it will fall off. If the lid does not budge, it may be necessary to use some kind of tool, but that can damage the chrome surface. In extreme cases, it may have to go to service.
  • Can I listen to music while charging my E55BT or E45BT?

    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.

  • Where can I buy Yurbuds?

    You can purchase yurbuds on our website or at many convenient locations. Please explore our store locator (located on the product page) to find a location in your neighborhood.

  • What is the Bluetooth Range?

    The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.

  • What settings should I use to get the most out of JBL QuantumSURROUND?

    Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

  • Will the DUET go into standby by itself?

    Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.

  • How do I see when my JBL E45BT or E55BT is fully charged?

    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.

  • Not responding to your Voice-commands

    Let's see what we can try to do to solve your problem.
    1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
    2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
    3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.
  • Voice Assist Information

    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     

    Category:

    Product information
  • What is the difference between the Endurance Sprint and Endurance Jump?

    The Endurance Jump features the power hook which provides a secure fit ear hook design, which automatically turns the power on/off when putting on or taking off the earphones. The Sprint does not feature the power hook and you manually have to turn on/off the headphones by pressing and holding the JBL logo on the RIGHT ear hook.

  • Power and Pair Information

    Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.

  • How does the LED light on the neckband of the UA Sport Wireless Flex work?

    Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.

  • How to play music through using a USB stick

    USB Stick

    1. Get an empty USB str stick with speed of 2.0.
    2. Make sure it is formatted with FAT16 or FAT32.
    3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
    4. The Partybox supports up to 8 subfolders.
    5. It will be played in alphabetic sequence with main folders first then subfolders.
    6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.

    Category:

    Product information
  • How do I turn off my E45BT or E55BT?

    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.

  • How many Bluetooth devices can I connect to my LINK 10, LINK 20 and LINK 300?

    All three devices supports up to 3 Bluetooth connections at the same time. However, only one can play music while connected, if one of the other paired devices starts playback, it will interrupt the music that is currently playing, and begin playing from the second or third connected device.

  • JBL Free: Manual Re-pairing to Bluetooth Devices

    In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

  • Does the soundbar upscale my video to 4K resolution?

    The soundbar passes through content from a 4K video source but does not upscale video to 4K.

  • Do these headphones have volume control?

    Yes, the Reflect Aware features a three button inline microphone that allows you to control the volume.

  • Will Harman Display Surround always be on?

    Only if you have pressed the button on the remote or Boost TV itself.

  • What platforms can I use with my JBL Quantum ONE headset?

    The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

  • UA Train Headphones: TalkThru Technology

    Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)

  • How many hours of playback can I expect on a full charge from the UA Sport Wireless Flex?

    You can expect to receive up to 12 hours of audio playback. Battery life can greatly influenced by volume level and the use of LED light on the neckband.

  • How is the SB150 reset to factory default settings?

    Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.

  • How to Turn off your TWS Headphones

    1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

    Category:

    Troubleshooting
  • How do I find the proper fit with my Under Armour Sport Wireless Heart Rate headphones?

    First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional ear buds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left ear bud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. After the enhancers are securely locked in the ear, we recommend wrapping the ear loop up and over the ear for the most comfortable fit. Please note, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone and your ear. The size 7 will be featured on the model; two smaller sizes (5 & 6) and one larger (8) will be included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size. If you’re unable to find a secure fit, one our fit specialists can assist you with a different size or guidance on how to properly wear these headphones. For any questions or concerns regarding fit and sizing, please contact your local JBL Customer Support or please email us from our Support page at https://www.jbl.com/support-contact.html.

  • You can use the device without turning on TV

    The LINK BAR is always ON, and you can ask the LINK BAR questions whether your TV is ON or OFF.
    You can easily play music as well, there are no limits!
  • Do the Everest and Everest Elite headphones support AAC or aptX?

    Sorry, neither AAC nor aptX are supported.

  • Why you can't hear your teammates

    Make sure JBL Quantum 800 is selected for PC.
    Volume issue Q800 - Part14.png />

    If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
    Select JBL Quantum 800, right-click and "Set as default device".
      Volume-issue-Q800---Part2

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
    Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
      Volume issue Q800 - Part3.png 
    If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
      Volume issue Q800 - Part4.png 
    Or you can turn it off by short pressing on the Smart Ambient button on the headset.
      Volume issue Q800 - Part5.png 

    Category:

    Troubleshooting
  • Does the JBL LINK 10, 20, 300 or 500 record all my conversations?

    No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.

  • Charging Information

    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  

    Category:

    Product information
  • Do I need the App to update the software in the Everest Elite headphones

    For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app

  • How many hours of playback time can I expect on a full charge on the JBL DUET Mini?

    You should expect up to 8 hours of playback time on a fully charged battery.

  • What is MapMyRun?

    MapMyRun is a fitness tracking application that enables you to use the built-in GPS of your mobile device to track all of your fitness activities. Record your workout details, including duration, distance, pace, speed, elevation, calories burned, and route traveled on an interactive map.

  • What are the differences between Partyboost and Connect+

    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     

    Category:

    Product information
  • Can these headphones be used as a chat gaming headset?

    The Everest product uses standard Bluetooth protocol for audio communication. Gaming headphones usually use a different frequency and protocol for audio communication.

  • Silent Now Information

    The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
     

    Category:

    Product information
  • How To Use Alexa MRM (Multi-Room Music) on Wi-Fi

    1. On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
    2. Follow the App instructions to complete setup.
    3. Sign in with your Amazon Alexa account. If you do not have, create one.BAR5.1SURROUND alexa multiroom 1.pngBAR5.1SURROUND alexa multiroom 2.png
    4. With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers. BAR5.1SURROUND alexa multiroom 3.png

    Category:

    Getting started
  • Can I use the JBL Quantum 800 in USB mode

    The JBL Quantum 800 can only be used via 3.5mm, Bluetooth or 2.4GHz wireless connection. 

    Category:

    Product information
  • Can I listen to music while charging my JBL DUET NC?

    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.

  • Why is there a delay from the video on my phone and the sound from Boost TV?

    Bluetooth has a natural limitation on the delay to the device. In other words, it takes time for the sound to get from the video file to the Bluetooth transmitter, and then into the Bluetooth receiver in the BOOST TV, before being projected out of the speaker. Some phones or tablets are better at compensating for this than others. Typically speaking, if you are watching video, the best bet is to use a wired connection, not Bluetooth.

  • How can I connect a stereo source?

    EON 208P:

    Two of the inputs are made for stereo use:
    CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
    CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

    Also, the Bluetooth wireless input is stereo.

    EON ONE:
     Two of the inputs are made for stereo use:
     CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
     CH 5/6 without volume control and 3.5 mm input jack

     Also, the Bluetooth wireless input is stereo.
  • Can I stream music via Bluetooth and Wi-Fi from my device simultaneously?

    Yes. The Google cast function works independent to that of Bluetooth, therefore you are able to Bluetooth connect to another device while casting audio to the JBL Playlist simultaneously. This feature is applicable on smartphones, tablets/iPad, and Bluetooth capable computers.

  • Endurance Dive Headphones: MP3 Information. How to add music, play function.

    Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.

  • How can I see that my T450BT is fully charged?

    The charging LED stops lighting white, and goes dark.

  • UA Pivot Headphones: Playback Time Information

    From a full charge, you can expect up to 9 hours of playback time.

    Category:

    Product information
  • How do I reset the device to factory settings?

    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.

    Category:

    Troubleshooting
  • Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?

    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature

    Category:

    Connectivity
  • Can the Endurance Series be connected to more than one device at a time?

    The headphones can pair to multiple devices but can only be connected to one device at a time.

  • TuneIn Radio stations are not working properly with my Apple device.

    If some Radio stations do not work as intended while using Chromecast with your JBL or Harman Kardon device through an Apple device, but other Chromecast applications have no issue, it is usually due to failure in TuneIn Radio's integration of Chromecast in Apple products. Android phones will not have this problem. We advise you to contact TuneIn Radio with the specific issue.

  • Platforms that we support

    The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • How to Turn Off or Snooze the Alarm

    Once an alarm is set and starts to ring, it can be snoozed by tapping the large central knob/button on the top of the unit (circled in yellow in the image below). If this button is held for more than 2 seconds it will turn off the alarm.
    JBL_HORIZON2BUTTONCrop

    The duration of the snooze cannot be changed and is fixed to 9 minutes. The alarm will continue to ring for 3 minutes if not turned off or snoozed, it will automatically snooze after this time. It will automatically snooze for a maximum of 3 times, but if the snooze button is used before this, the alarm can be snoozed an unlimited number of times.

    Once snoozed, the display shows the time that the alarm will next ring. To keep the radio playing after the alarm is turned off, press one of the 3 preset buttons or the DAB/FM button as desired.

    Category:

    Product information
  • I am trying to use Bluetooth, but it is not working after the setup.

    To use Bluetooth, you must continue the setup in the Google Home app first.
    The Bluetooth feature requires a Google account sign-in before it is enabled.

    Category:

    Troubleshooting
  • Does JBL SoundShift work on any/all sources?

    Yes. When SoundShift is active, and your Bluetooth device is connected to your soundbar, you can easily listen to Bluetooth streaming and switch back to the previously selected source just by tapping the pause/play button on your Bluetooth device. When SoundShift is off, your Bluetooth paired device can not interrupt your current source.

  • Can my LIVE headphones be connected to two mobile devices simultaneously ?

    Yes, the LIVE headphones have Multi-point Connection, which allows you to switch seamlessly between to connected devices. 
  • Club Series Button Information

    The right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
     

    Category:

    Product information
  • How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?

    • Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.

  • Can I pair my Focus 500/700 to multiple devices?

    Yes, these headphones can be connected and paired to two devices at the same time.

  • Will my music be interrupted if I want to use my phone for other purposes while casting?

    Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.

  • When do I get my refund once I have returned an item?

    Once we receive your unit at our warehouse, it takes about 1-2 business days to process the refund. Once the refund is processed, it may take an additional 1-7 business days to post to your account, depending on your financial institution’s posting schedule.

  • Can I change the shipping address for a Personalized Product order?

    We can help you try to correct typos and other minor errors up to 24 hours after the order has been placed. Please contact our Customer Support team for assistance.

    Other than minor corrections, we cannot change the shipping address.

    IMPORTANT: Once the order has shipped, we cannot make corrections.

    Category:

    Product information
  • PlayStation Information

    The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
     All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.


    Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 
  • How can I play content with Dolby Atmos and DTS:X sound?

    To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.

    Category:

    Product information
  • Supported Platforms

    The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
    You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

    Category:

    Product information
  • Is there a mounting kit available for bicycles and motorcycles?

    Unfortuately - There does not exits a mounting kit for bicycles or motorcycles for the Charge 3.

  • I am having issues setting-up and/or using the NAVDY?

    If you require technical assistance, please contact NAVDY customer support at https://www.navdy.com/ Scroll down to the bottom of the website and select "Support" This navigates to the NAVDY HELP CENTER, where you can access FAQs, video tutorial, and live chat service.

  • Track Control

    To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

    Category:

    Product information
  • Quantum Engine: Software Update Release Notes

    QUANTUM ENGINE 

    Software Update Release Notes 

    Version 1.6.0.1053
    Release Date: 1/21/21

     

    1. Welcome feature has been implemented.

    2. Surround Modes feature has been implemented.

    3. ANC/TT toggle has been implemented.

    4. The sidetone has been turned off by default for all models to avoid confusion.

    5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

    6. Quantum 300 Mic Gain has been improved.

    7. Quantum 800 FW update reliability has been improved.

    8. Minor Bugs Fixed 

     


     

    Category:

    Product information
  • UA Sport Flex Headphones: Battery Life

    The headphones feature a Speed Charge battery which allows you to receive a full hour of playback time after only charging the headphones for 5 minutes. To receive the full 12 hours of audio playback, it typically takes 1.5 hours of charging time.

  • How do I reset the Charge 4?

    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • What is the charging time for the battery inside the Headphones Charging Case?

    The 400 mAh battery in the Charging Case will usually be fully charged within one hour, depending on charger capacity. 0.5 A chargers will take longer, 2 A or higher capacity chargers will be quicker.

  • How do I clean my JBL Quantum ONE headset?

    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers. Please contact Customer Service with your product serial number to request a replacement unit. You can find the serial number underneath the ear cushion or on the left slider of the headset.

  • Does the JR 300 have a microphone?

    No. The JR 300 is a standard plug and play headphone with no microphone or track features.

  • Can I connect more than one Soundgear to the BTA transmitter?

    No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.

  • What does Google do with all the data when using JBL LINK 10, 20, 300 or 500?

    First and foremost, Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.

  • Can I replace the ear pads on my Everest 700 or Elite 700 headphones?

    It is possible to replace the ear pads, but there are details to consider. On Elite 700: The ear pads are held in place by a plastic plate with claws, and some of the claws will most likely break off when you remove the pad. You do this by grabbing under the edge where the fabric ends, then pulling hard outward. The claws will eventually let go, and some of them will break off, rattling inside the ear pod. The only way to get them out is to unscrew the speaker plate, lift it up, and shake out the broken-off claws. The new pads are simply centered over the speaker plate, and the claws pressed into the holes with a firm pressure. On Everest 700: The ear pads are glued into position with double-adhesive tape. Pull the old pads off with a forceful, steady pull, until the glue lets go. Remove the protective layer on the new pads, and carefully position them correctly before pressing home all the way around the edge.

  • Non-removable microphone feature

    We've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.

    Category:

    Product information
  • Is the Game-Chat balance dial compatible with all platforms?

    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.

  • UA React Headphones: Call Information

    To receive a call, press the power/pairing button on the controller for 1 second.

    Category:

    Product information
  • Pressing Play/Pause button in short period of time is not resuming or pausing music right away

    With some of the new mobile devices, pressing the Play/Pause button seems not to work, as devices require longer time to receive confirmation of the action. Please check on the JBL Control X wireless top panel LED indication that the command is received and acknowledged before pressing the Play/Pause command again. It can result in having to press the button two times quickly to activate the proper command before command acknowledgement times out.

  • What does the LED show when charging is complete?

    There is a constant red light in the LED while charging takes place. When charging is complete, the diode goes dark.

  • How to pair the Remote Control

    We included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.

    This is how you will do it
    1. Press the BLUETOOTH button on the LINK BAR
    2. Now hold the BLUETOOTH button down for 3-5 seconds.
    3. When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
    4. On your REMOTE press the HOME and BACK buttons at the same time.
    5. A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
    6. Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
    7. If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.
    Enjoy your entertainment with few clicks away!

    BONUS TIP:  There is an Android app called Android TV that will turn your Smartphone into a Remote controller.
  • Are the materials used in the Everest 310/710 headphones real leather?

    No. Our Everest series headphones are made with synthetic protein non-animal leather.

  • Can you use Bluetooth while under water using the Endurance Dive?

    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.

  • How do I pair my mobile device by bluetooth with the JBL Boombox?

    Turn the JBL Boombox on by pressing the power button. If your Boombox hasn't been connected via Bluetooth before, it will start up in pairing mode. To put it in pairing mode, hold down the Bluetooth button for atleast 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the JBL Boombox on your device and pair them together. The two devices will sync together and you will hear a tone from the FLIP indicating it is successful.

  • What types of phones is this headphone compatible with?

    Because this headphone features the one button microphone, it is compatible with most smart phones such as Androids and iPhones.

  • Your Limited Warranty

    Your Quantum headphones come with a 1 Year Limited Warranty.
    You can request for an exchange during the warranty period here:
    https://support.jbl.com/us/en/customer-service/warranty-exchange.html
     

    Category:

    Product information
  • Why do I need to use the calibration microphone included with my JBL Quantum ONE?

    We believe the baseline performance of the QuantumSPHERE technology is cutting edge in terms of localization. The calibration feature improves upon this performance by calibrating the system to your individual anatomy.

  • How do I power on and pair the JBL Soundgear?

    Slide the power button in an upwards position. The power button will be located on the right arm next to the bluetooth button. Once you power on you will hear the audio chime. If this is your first time powering on the speaker, it will automatically go into pairing mode. You will see the fast blinking LED light as it searches for a device. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Soundgear should be displayed on your discoverable devices within 3-8 seconds. Choose the JBL Soundgear and you are now connected!

  • Does it have phantom power for microphones?

    Yes, EON 208P has a selector switch where you can turn phantom power on/off when needed for condenser microphones on CH1 and CH2.

    Category:

    Product information
  • Using the USB Connection for your headphones

    The JBL Quantum 600 can only be used via 3.5mm or 2.4GHz wireless connection. 

    Category:

    Product information
  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    Category:

    Product information
  • How many Bluetooth devices can I pair to Boost TV at one time?

    Up to 3 devices can be paired to the BOOST TV at one time.

  • What audio codec does the JBL Dive Support?

    The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.

  • What is social mode?

    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.

  • Do you have replacement cables available for my Everest headphones?

    Cables and other spare parts for EVEREST can be obtained from either the distributors or from authorized service centers. Please contact Harman Customer Support to get the necessary contact details.

  • How to restore factory default settings on your device

    With our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.

    Category:

    Troubleshooting
  • How do I connect my headphone to Amazon Alexa on my device (iOS and Android)?

    -       Visit App store and download ‘Amazon Alexa’ App.

    Category:

    Connectivity
  • Does JBL QuantumENGINE software require internet connection to function?

    The JBL QuantumENGINE can run without internet connection, but it needs connection to download and install the software or firmware upgrades.

  • What are the carpet spikes used for?

    "You can attached these spikes to your Arena 170 & Arena 180 at the bottom of the speaker. Use them for stability if you are placing your Arena 180/170 speakers on a thick rug or plush carpeting. The carpet spikes can be manually screwed into each foot on the base of the speaker."

  • is it possible to see what the battery level is?

    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.

  • UA Train Headphones: Ear Pad Information

    Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.

  • How do you charge the Everest 110?

    To charge the Everest 110, slide the rubber window from the top down to expose the USB charging port that is located on the back of the inline microphone. Please use the JBL charging cable that was included in the packaging to charge these headphones.

  • What do the LED indicators show?

    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

  • Can JBL Soundgear be used with a TV or with video games?

    Yes, you can use your Soundgear for TV watching or playing video games. You can use the TV speakers and the Soundgear simultaneously, they will be synchronized in time.

  • Where can I check my current heart rate?

    There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.

  • How many hours can I expect on a full charge with the Live200BT headphones?

    You can receive up to 10 hours of audio playback. Please note: volume and music content can effect the battery life.

  • The audio is not centered to my monitor, what should I do?

    You can either press the recenter button on the headset or on QuantumENGINE. Ensure that your head is perpendicular to the monitor before pressing the recentering button.

  • You cant hear your teammates

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Chat, right-click, and select "Set as Default Commuication Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Chat device and make sure it is not muted or turned all the way down.

    Category:

    Troubleshooting
  • How do you skip tracks on the Under Armour Heart Rate Headphones?

    If you want to skip your track forward, simply press and hold the top button on the inline microphone. If you want to skip the track backward, press and hold the bottom button until you hear the track skip backward. You typically hold the button for 1-2 seconds to advance to the next track or to go backwards.

  • What type of cable comes with this headphone?

    The E35 comes with a non-tangle fabric cable with a 3.5 mm plug. It features a one button inline microphone that gives you track control and phone capabilities.

  • Connection issues using PartyBoost or Connect+

    If there are drop out or connection issues when using PartyBoost or Connect+, it could be one of three things.

    1.      Units are too far apart (move units closer together) 

    2.      Interference from other 2.4gHz wireless units in the area.

    3.     Unit is no longer working as designed

    Here are some steps to isolate the issue:

     Try taking the units out of the house and test it outside with no interference to see if you still experience connectivity issues. If you still experience connectivity issues, please try steps below:

    Whatever unit drops off, remove that from the chain. Test the rest of the speakers and keep doing it until you find the speaker that is causing the drop outs.  If all speakers begin to drop off, please try a different order and repeat. Repeat this process with each unit being the “main speaker”. 

     Make sure to turn off all WiFi/RF devices. (Router, laptop, baby monitor, Nest cams, IP cams, WiFi switches, WiFi outlets, WiFi lights, cordless phones, etc.) 

    You should be able to identify the issue/speaker by following these steps. 

    Category:

    Product information
  • Do you offer gift wrapping options?

    Yes! We offer gift wrapping options at the end of check out. You have the option to check a box in your cart summary that states "Add Gift Box". There is an additional charge of $3.99 per box.

  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?

    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots

  • Does the ITX 2000 have volume control?

    The ITX 2000 features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer phone calls.

  • Can I use Noise-Cancelling on my JBL LIVE 650BTNC without music?

    Yes, no problem.
  • What does Reflect Mini BT weigh?

    Reflect Mini BT weighs 15 g.

  • Are the voice prompts available in other languages, besides English, or will they be?

    No, the voice prompts are only available in English.

  • How do I reset my JBL headphones?

    With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
    Your headphones are now reset to factory status.
     
  • How to control the Light shows

    To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.

    Category:

    Product information
  • Can you take calls from the Live 200BT?

    Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.

  • The speaker has a spacer around the top side of the speaker that is not listed in the specifications or shown in the pictures of the product, is this by design?

    It is correct that there is spacer on the speaker. Generally, all 3.5” speakers do include this spacer to close the gap to in-dash grilles.

  • How can the headphones be restored to factory default?

    Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.

  • How do I power on and pair the Everest 310/710 headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • UA Pivot Headphones: Ambient Aware Technology Information

    AmbientAware Technology allows you to hear your surroundings without removing your UA Pivot headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.

  • How do I connect my headphones to the Google Assistant (for Android)?

    -       If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

    -       After you have paired your JBL headphones to your device via Bluetooth you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.



    -       Follow the steps to connect and pair “JBL LIVE400BT-LE” (depends on your model) with your devices.

    -       Once it is complete, you will see below screen:

    -       NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications.


    Category:

    Connectivity
  • How can I work with RGB lighting properly with JBL QuantumENGINE?

    Any changes you make on the Lighting page will be immediately reflected on your headset.

  • What is the weight of JBL E35?

    The weight of JBL E35 is approximately 165 g without cable.

  • Streaming and watching 4K Material

    Our LINK BAR supports 4K material and contents these different ways.
    1. HDMI INPUT Supports 4K
    2. Chromecast streaming in 4K.
    3. 4K Material through the Android TV System.
    You can watch your favorite 4K material in many different ways and enjoy!
  • My LINK 10 or LINK 20 was lost. Can another person steal my information?

    No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

  • Are the materials of the Everest 750NC headphones non-leather?

    Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.

  • My Left Ear Piece on the JBL Free wont connect anymore, what can be done?

    There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 
  • Can I factory reset my JBL Playlist speaker?

    Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.

  • Can the speaker be used with Bluetooth without setting up Voice Assistant?

    JBL Playlist: Yes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in) JBL Link Bar: Yes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant. JBL Link Music: No, this speaker requires setup via Google Home JBL Link Portable: No, this speaker requires setup via Google Home Harman Kardon Citation series: No, this speaker requires setup via Google Home Harman Kardon Allure: Yes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say "Now in setup mode, follow the instructions in the Harman Kardon Alexa App." Harman Kardon Allure Portable: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards. Harman Kardon Astra: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.

    Category:

    Connectivity
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?

    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.

  • What material are the ear cushions made of?

    The ear cushions are made of protein leather.

  • What is Proposition 65?

    What is Proposition 65?  
    Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list.  
    The law includes specific warning language that can be used by businesses to comply.  The specific warning language is called a “safe harbor.”
     
    Why is Harman including this warning?  
    The chemicals in products that require the Prop 65 warning can vary based on product type.  Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture.
     
    Does this law apply everywhere?
    No, Prop 65 warnings are only required under California law.
     
    Are Harman products that display the Proposition 65 warning safe?
    Harman is committed to making products that comply with all applicable laws and that are safe to use.  California’s Prop 65 is not a product safety law, but a chemical right-to-know law.  We believe our products are safe when used as intended. 
     
    I purchased this product outside of California, why does it include a Prop 65 warning?
    Harman sells products throughout the U.S.   We do not know where each item will ship.  We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. 
    If you have any questions about any of our products, please contact:   LA.PROP65@harman.com
  • How to reset Flip 4

    In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

  • Can the T450BT headphone play with cable as well as Bluetooth?

    No, this model is made for Bluetooth use only. There is no option for cabled connection.

  • What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

    JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 

    JBL QuantumSPHERE 360 is only available with the JBL QuantumONE gaming headset.
     
  • UA React Headphones: Power On and Pair Information

    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    Category:

    Connectivity
  • BAR 5.1 SURROUND: Software Update Release Notes

    BAR 5.1 SURROUND
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  20-43-51-00
    Release Date:  December 18, 2020 
    • Improves Soundbar HDMI ARC inter-operability
    • Enables Alexa MRM (Multi-Room Music) functionality.
    • Download the “JBL BAR Setup” App onto your Android or iOS smartphone/tablet to setup WiFi and link it to your Alexa account to enjoy this new feature.
    IOS App version: 1.0.8813
    Android App version: 1.0.8924

    Category:

    Product information
  • What is the length?

    JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.

    Category:

    Product information
  • Can I connect to multiple devices on the E45BT/E55BT?

    Yes. The E45/E55BT headphones have the ability to pair and connect to two devices at the same time.

  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?

    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.

  • aptX Audio Codec Support

    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
  • Does the Soundgear support aptX?

    Yes, Soundgear supports aptX LL (Low Latency). (aptX is a way of packing more information into a compressed version of a signal).

  • How To Manual Update Software: BAR 5.1 Surround

    1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
    2. If a newer software version is available, download it from the JBL website.
    3. Copy the two files to the Root directory of an empty USB thumb drive.
      • Update.zip
      • Checksum.txt
    4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds.  This will reset the BAR 5.1 Surround.
    5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
    6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
    7. "UPDATING" will appear on the front display of the bar.
    8. Wait for the software update to complete.  The unit will reboot and go back to standby.
    9. Turn unit on.
    10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The new software version will scroll across the front display.
    BAR5.1SURROUND software update 1.png

    Category:

    Recommendations
  • Where is the serial number?

    On the BT and ELITE NXT series over-ear and on-ear models, the serial number sticker is on the inside of the headband left side, visible when the size adjustment is pulled all the way out. Serial numbers are also shown on the boxes. On ELITE 100 in-ear, it is on the box only.

  • How do I activate SIRI/Google Now on the UA Sport Wireless Flex?

    Make sure the headphones are turned on and connected to your smart device. Press and hold the Microphone button located on the LEFT arm of the neckband. You should be able to activate Siri/Google within 3 seconds after pressing the Microphone button.

  • Voice commands that I registered are not triggering Smartbase.

    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.

  • Where is the Heart Rate sensor on the JBL Reflect Fit?

    The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.

  • Can the JBL Endurance SPRINT, JUMP and DIVE be used to swim?

    Because bluetooth cannot travel through water, the only Endurance model that is used for swimming is the Endurance DIVE model. The Endurance DIVE model features an MP3 player which allows you to listen to music under water without using bluetooth. Furthermore, only DIVE features a function lock, which prevents water from activating functions inadvertently. SPRINT and JUMP do not have this lock function, and will not work under water.

  • Is the "My JBL Headphones" app planned for Windows phones?

    There are no plans to include support of Windows phones at this time.

  • Platforms we support

    The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

    Category:

    Product information
  • Why can't I hear game or music audio?

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Game, right-click, and select "Set as Default Device". Check your headset's game audio chat balance puck and ensure that the balance is correct. Check the JBL Quantum ONE Game device and make sure it is not muted or turned all the way down.

  • Can I mix my speakers, connecting a black speaker with a red speaker?

    Speakers are associated with each other from the factory. If one of them fails, and you get a replacement, then you will need to follow the association section in the owner's manual, so you can pair your new speaker with the one you have. We do not recommend doing this to mix differently colored speakers, only if one of them becomes defective.

  • Is the JBL Duet an on-ear or over-the-ear headphone?

    The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.

  • What if I have lost or damaged one or both of the enhancers from my yurbuds® sport earphones?

    If you have questions about your size or model that our sizing guides cannot answer, please call the number posted at the top of this page, or click on the Product Support button just above toward the top of the page.

  • How much does one OR300 weigh?

    An OR300 weighs 42 g per earpiece.

  • My teammates can't hear me

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. Check that the PC is using the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device". Check the microphone levels at Control Panel >Sound > Recording > Properties > Levels and adjust accordingly. Ensure that your platform supports a combined audio jack. For PCs with separate microphone and audio jack, please use the included audio splitter.

    Category:

    Troubleshooting
  • I have poor picture quality when streaming videos

    The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
    When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.

    If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.

    More actionable advice:
    • Limit your device(s) at night or when you are streaming content that requires the best performance possible!
    • Upgrade older product that could cause slow data transfer.
    • Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
    • Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
    • We are recommending that you go for a mid to high-level Wi-Fi router.
  • Are the Everest Elite 100 noise cancelling headphones?

    Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.

  • Why can't I hear audio from my headphones?

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

    Category:

    Troubleshooting
  • PartyBox TWS Information

    It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

    PartyBox On-The-Go/100:
    • Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

    PartyBox 200/300/310*/1000:
    • A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made. *This can also be done using the Partybox app, compatible with the Partybox 310 only. 

    In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.

     
    Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200.

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    Product information
  • How do I install the JBL Headphones App?

    Open your preferred app store and search for the "My JBL Headphones" app. Download the App and open it. 
  • How do I connect my headphones to UA Record?

    To set up and enjoy all the features of your UA Sport Wireless Heart Rate, you’ll need to connect it to your phone using the UA Record™ mobile app. Select the UA Sync icon in the upper right hand corner of the dashboard. Tap on “UA Sport Wireless Heart Rate”. Follow the on-screen instructions to finish setup. Once connected, the headphones will live under My Apps and Devices. Here, you can access your headphones' settings to check your battery level, current heart rate, and help.

  • How do I turn off the Reflect Mini BT?

    Press and hold the center power button that is located on the inline microphone. You will see the flashing LED blue light turn off on top of the volume increase button on the microphone.

  • Waterproof Information

    This headphone does not have any IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to the headphones.

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    Product information
  • Does Trunote work only when ANC is ON?

    Yes, ANC needs to be ON.

  • Can I create my own custom Equalization setting?

    Yes. By using the My JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. JBL provides you with three presets, or you can adjust the setting of each frequency to create your own personalized EQ

  • What is the Google Assistant?

    This video explains what the Google Assistant is and how you can use it in your daily life together with Harman / Kardon Citation or JBL LINK products.

  • Can you connect to multiple devices on the 750NC?

    No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.

  • My Flip 3 does not respond after update. What can I do?

    Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

  • How do I connect the JBL Stadium GTO 20M midrange dome in my car system?

    The Stadium GTO 20M is intended for use with the Stadium GTO two-way systems, or to replace existing midrange speakers in systems that are already three-way from the start. The Stadium GTO two-way component systems are 3-way upgradeable. The crossovers are gap-switchable to accommodate a midrange upgrade. The optional Stadium GTO 20M midrange includes a bandpass crossover to convert a two-way system into a threeway system with perfect tonal balance. You simply connect both crossovers to the speaker wires from your car amplifier in parallel, and set the existing GTO two-way crossover to GAP function. Stadium GTO 20M is designed to also fit into many factory three-way applications. Please note that you cannot use this add-on midrange with coaxial car speakers, unless you can access the crossover networks to establish the midrange gap that the extra midrange is meant to occupy.

  • Will the JBL Playlist remember my last volume change when entering standby?

    Yes, it will only go back to default volume if the power is switched off or if the device is reset. The standard volume is set to 50%.

  • Is it possible to run the Connect app on a Windows phone?

    Windows phones are not supported, and no future plans about this are known.

  • How long should I charge the battery?

    It typically takes 1 to 2 hours to fully charge the device. You should get 8 full hours of battery life if the unit is fully charged. Please note that 8 hours of battery life depends on how high or low the volume is, and what kind of music you listen to.

  • How Do I connect my T450BT via Bluetooth?

    In normal use, T450BT pairing mode is automatic. First time it is switched on, it goes into pairing mode at once, shown by the blue LED blinking. After first pairing, if the last used source is not on when the T450BT is switched on, it will wait about 10 seconds with the LED showing white light, then it will switch to pairing mode, with the LED turning blue, and blinking. If you want to start pairing mode manually, make sure that the headphones are switched off, then press and hold the on/off button for more than 5 seconds. The headphones will now switch on in pairing mode, shown by the blue LED blinking.

  • Does the JBL Duet BT feature an audio cable?

    Yes, the JBL Duet features an audio cable that you can plug into if you choose not to use the bluetooth. The audio cable features a one button microphone that allows you to pause/play and skip tracks. You also have the capability to answer and hang up phone calls.

  • Can I connect to multiple devices on the E65BTNC?

    Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.

  • Which products are supported by the JBL QuantumENGINE software?

    JBL Quantum 300, 400, 600, 800, ONE are now supported with the PC software.

  • Which languages are available in the app?

    Initially, English. Other languages are planned for 2016.

  • Does the T205 have a microphone?

    Yes, the T205 features a one button universal microphone that gives you the ability to pause/play, answer/hang up calls, and skip tracks.

  • Physical damage on headphones

    If your JBL Quantum headphone is under warranty, you can visit our Support Site at

    https://support.jbl.com/us/en/

    Category:

    Product information
  • Mic Monitoring (side tone) Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

    Category:

    Product information
  • How do I power on and off UA Sport wireless headphones?

    Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

  • Indoor/Outdoor Mode

    The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

     
     
  • How do I connect my TV to my boost TV?

    First connect your audio/video sources to your TV inputs. Then connect the provided optical or analog audio output from your TV to the Boost TV.

  • Screen brightness information

    If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

    Category:

    Product information
  • I cannot connect the subwoofer to my SB150, how come?

    If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.

  • The effect of the Awareness function seems small when listening to music. Is this correct?

    This may simply be a matter of how the headphone is used. The awareness effect is intended to give the user the ability to hear sounds around them through the microphones on the headset. The effect is apparent in use cases where there is no audio, or the audio is at a moderate level. As with any situation, if the sound level of music is loud, it will mask any sounds, including those delivered by our ambient aware technology

  • Singing while playing Bluetooth music

    You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!

    Category:

    Connectivity
  • There are two kinds of remote cables for the Synchros series. How do you tell them apart?

    The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.

  • UA Pivot Headphones: TalkThru Technology Information

    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA Pivot headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.

  • How to reset Boombox

    In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

  • Auto off: How does it work

    The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.

  • Does the E15 headphone feature volume control?

    Unfortunately, the E15 features the one button microphone that does not feature volume control. You have track control, pause/play and phone capabilities.

  • The Control X is an outdoor speaker, can I place it where ever I want?

    The JBL Control X is built for outdoor and indoor purposes. If you are placing the JBL Control X outdoor, please be aware that it should not be exposed to directly to the elements (rain, snow, sunlight). We advise you to place the speaker under a roof so the connections on the back won't be exposed to outside sources. If you have placed it correctly under a roof, they can outlast all types of weather.

  • how many speakers can I stream to simultaneously?

    You can stream to two speakers simutanouisly with the Connect function.

  • My smart phone falls off of the Smartbase charging arm.

    This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

  • How much does the App cost?

  • How do I control the volume?

    Unfortunately, the JBL Reflect Response does not feature volume control.

  • How does JBL QuantumSURROUND virtualization technology process my sound?

    JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.

  • What can you do with JBL QuantumENGINE software?

    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.

    Category:

    Product information
  • I have another virtual surround sound solution on my PC, can I use it with JBL QuantumSURROUND?

    No, using two virtualization algorithms at the same will very negatively affect the performance and sound quality. Be sure you’re only using one surround sound solution at a time.

  • Where do I go to get the App?

    It’s available from the Apple App store or Google Play.

  • Is JBL Trip waterproof?

    No. Please don’t expose JBL Trip to rain or other liquids.

  • How do I skip tracks on the T205?

    Two quick clicks on the microphone will skip the track forward. Three quick clicks on the microphone will skip the track backward to the previous song.

  • How do I power on and off the headphones?

    Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

  • How to update the headset

    You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
    To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.

    Category:

    Product information
  • What are the control panel dimensions for GTR amps

    The dimensions for the control panel in the cockpit are: 11.8 cm. x 4.8 cm.

  • I have a delay of sound with video material. Why is that?

    During the design phase, it was decided to optimize BT reception, which is achieved by buffering digital signal streams. Since this takes a little bit of time, a slight delay will be the result. We have now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing. Please check the product support page "downloads" tab for your headphone to check for the update files. If you experience delay, even after performing the update, please be aware that delays can occur for several reasons. For instance, the Bluetooth transmitter in a TV set can introduce delay. Also, some TV sets can cause timing changes if certain image processes are used. Try to disengage image processing, and check if lip-sync adjustment is available in your TV. With YouTube or other streaming services: In cases of lip-sync issues, it may also be a good idea to carry out a refresh of the source website. Always try more than one streaming source to determine if the delay comes from the streaming service or from you connection.

  • Alarm Volume Adjustment

    You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
    Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 
  • Why do I get an orange charger cable with my blue Flip3

    Orange cable is JBL signature color!

  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • Focus 500 Headphones: Battery Life

    It typically takes 1.5-2 hours of charging time to get the full 8 hours of playback.

  • How do I turn off the Google Assistant on the JBL Everest 310GA and 710GA?

    It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
    The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely. 
     
  • What is the difference between the Inspire 500 and the Inspire 700?

    The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.

  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png

    Category:

    Product information
  • How many Chromecast built-in devices, can I connect through the multi-room mode?

    The amount of Chromecast speakers you can stream music to depends on the bandwidth of your local wireless network. Theoretically, an unlimited amount of devices can be connected to stream the same song.

  • I have no sound output from the secondary speaker after moving them

    When the secondary speaker gets out of range, audio disappears, but there is no indication that the transmission is out of range, other than silence. Once they get within range again, the front panel LED blinks a few times, indicating that connection has been re-established. During normal operation, random blinking can be experienced, which is an indication of the wireless link having recovered from interference.

  • Can I stream Google Chromecast via my PC to Control Xstream?

    Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.

  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?

    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:
    https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    We plan to integrate these two models into our JBL Headphones app. Below you can see step by step images of the update process.


    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

    Category:

    Product information
  • Does the Wi-Fi indicator on the front of JBL Playlist, has to be at full signal to work?

    If the Wi-Fi indicator has all 3 LED lights on, then the signal to the speaker is extremely good, and if only 2 LED light up, then the signal will be good. If you only have 1 LED light or No LED light we suggest moving the speaker to a different location for a better Wi-Fi signal and better audio experience.

  • Endurance Series Headphones: Pairing Information

    If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.

  • Is the UA Sport Wireless Flex sweat proof?

    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.

  • I have connected another JBL Connect product to my Boost TV but now I want to switch the Bluetooth source. How do I connect to a different device?

    When using the Boost TV as single device, it can have up to 3 Bluetooth connected devices attached. Once you are activating JBL Connect, it can only have one active Bluetooth source connected. To be able to use a different Bluetooth source, please turn off Bluetooth on your current connected device, and then press Bluetooth button on the Boost TV to enter pairing mode. Your new Bluetooth device are now connected and in control of the music.

  • Can I use the My JBL Headphones App with these headphones?

    Yes. The Reflect Aware headphones are compatible with the My JBL Headphones App that allows you to control the ambient aware and equalization settings.

  • How can I reset my JBL DUET NC headphones?

    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.

  • Will the speaker get damaged, if i take off the front grill?

    No, you can certainly take off the front grill if you like the design of the speaker without the grill. However, do not touch the tweeters or woofers, as they can be damaged if you touch them. For ourdoor purposes, we do not recommend taking off the front grill.

  • Why can I not use Amazon Alexa in my country?

    -       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

    Category:

    Recommendations
  • Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.

    First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.

  • Does the App work with all of the Everest headphones?

    The app works with the Everest Elite models only.

  • How many hours of playback time can I expect on a full charge on the Reflect Fit Headphones?

    You should expect to receive up to 10 hours. However, volume level and the heart rate usage can greatly effect the battery life.

  • In Aux in mode, with low source volume output, the sound is cutting in and out, why?

    The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.

  • Do you have a list of all games with surround sound?

    Check out a list of games with surround sound: https://satsun.org/audio/

  • How do you power on and pair the E25BT Headphones?

    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The E25BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

  • Where do I get support if I am a customer residing outside of the U.S.?

    Europe, Middle East and Africa: comcustomer.support@harman.com Japan: yosuke.otsu@harman.com China: JBLService@digisaga.com India: IndiaSupport@harman.com Brazil: tecnica@harman.com Asia Pacific: support.apac@harman.com Russia: ru_info@harman.com

  • Front LED flashes sporadically while streaming audio

    Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.

  • How to use Google Assistant with your Remote Control

    There are two ways of activating the Google Assistant built-in the LINK BAR.
    We will focus on how to do it with the included Remote Control within the box.

    Using Google Assistant on the Remote Control
    1. Press the dedicated Assistant button on the Remote.
    2. On the top of the remote, there is a small "microphone" that you need to speak into.
    3. There is no need to say "OK Google" or "Hey Google" when using the Remote Control.
    4. On the front of the LINK BAR, you will see 4 LEDs flashing as an indication that it is listening for your commands.
    5. With the TV on you should see a "pop-up" box indicating the Assistant is listening (front LEDs will flash as well).
    6. There are thousands of voice commands available, here are some you could try to use.

    TV Commands:
    • Turn Off TV or Turn On TV
    • Turn down Volume
    • Turn up the volume
    Netflix Commands:
    • Play Strangers Things on Netflix
    • Play Dr. Strange on Netflix
    • Show all movies with Arnold Schwarzenegger
    Games:
    • Let's play lucky trivia
    And so much more... 
    To view a full list of voice commands, please visit: https://support.google.com/assistant/answer/7172842?hl=en&ref_topic=7540741
     
  • Track Control Information

    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

  • Are the J88a ear pads made of real leather?

    No. The ear pads are made from a synthetic protein leather.

  • Map My Fitness

    This headphone comes with a 1 year subscription to Map My Run. There will be a 15 Character Access Code that is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member, you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.

    Category:

    Product information
  • I experience delay on some Playlist speakers in my group. Can I do something?

    First, open your Google Home application. Then find the speaker(s) that has a delay, while playing in a group. Tap the "three dots" icon next to the speaker, and select "Settings". Tap the "Group delay correction", and a new screen will appear. Adjust the delay by scrolling the bar to the right. You can adjust the delay up to "100 ms" per speaker. The best way to find the right delay for the speaker(s) is to play music to the group they are in, and adjust it to match the group while playing.

  • Does the Arena series requires a specific receiver for best performance?

    You can use Arena speakers for any receiver of your choice! We can of course recommend you to look at our receivers at Harmankardon.com.

  • How do I redeem my 1-Year Premium Membership to MapMyFitness?

    Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.

  • Are these headphones only compatible with Apple products?

    Yes. The Reflect Aware delivers digital sound directly from any Apple device with a lightening connector.

  • What are the benefits of the SB 150's EQ settings?

    The three EQ setting (Movie, Music, News) adjusts the sound setting of the SB 150. This feature provides a superior audio experience customized to the content being played.

  • Can I place my Xtreme in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and drops of water in a bathroom are fine.

  • Is there a JBL app I can download to control the Playlist 150?

    JBL didn't make a specific application for this speaker. It is using Chromecast built-in technology which means you can use the Google Home app for controlling the speaker. Please note that there are limitations on what you can do with our speaker.

  • UA Sport Flex Headphones: Pairing Information

    Press and hold the circle power button for 3-5 seconds. This will be located on the LEFT arm of the neckband. We recommend having one or both ear tips in your ear to listen to the audio commands. Continue to press and hold until you hear the audible voice stating, “powering on.” If this is your first time powering on the headphones it will automatically go into pairing mode in which you will hear the audio voice prompt stating “looking for device”. Make sure that the device you are attempting to connect to is in the Bluetooth search mode and within range. UA | JBL Flex should appear on your device within 3-8 seconds. Once you choose this option on your discoverable devices, it will connect and the voice prompt will state “Connected. “ To power off the headphones, press and hold the circle power button for 2-3 seconds or until you hear the audible voice state, “Powering Off”

  • How to find the software version

    Finding the software version

    1. Press and hold the Volume- and Boost button down at the same time for 5 seconds.
    2. A voice will start prompting numbers which indicates the current software version.
    Software version

    Category:

    Product information
  • Alarm and backup battery information

    On backup battery power, please wait 50 seconds for the alarm to turn off automatically.

    Category:

    Product information
  • How do I redeem my 1-year membership to MapMyRun?

    Instructions are located on a MapMyRun insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyrun.com/promo/UA. If you are not a MapMyRun Member you will need to register on the website before you can redeem your Access Code. If you are already a member with an Annual Premium Membership you cannot combine memberships. You will need to visit the link and use your code to renew for 1-Year when your current membership has expired. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code. If you experience any issues with the code or have additional questions, please reach out to the customer service team mvpbilling@underarmour.com

  • What's in the box?

    Your JBL Quantum 400 includes the headset, a USB Type A to C cable, a 3.5mm cable, QSG l Warranty Card l Warning Card, and a microphone windshield.

    Category:

    Product information
  • Is JBL Playlist a portable speaker?

    No, the speaker needs to be connected to power before it can work.

  • UA Train Headphones: Charging Information

    To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.

  • When using JBL Connect, how far can i take the second speaker with me?

    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.

  • Are additional sized enhancers available?

    These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit adapter and large ear tip comes pre-installed on the headphone. There are no additional sizes available through customer service.

  • Do the UA Train headphones support AptX low latency?

    No. UA Train does not support AptX™ and AptX HD™ audio codecs.

  • What does HARMAN volume do?

    With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.

  • How RBG lighting work for console games

    JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

     

    Category:

    Recommendations
  • Shipping & Delivery Information

    Shipping & Delivery Information

    We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speakers. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

    https://www.jbl.com/shipping.html
     
  • How to adjust EQ and settings when watching or playing games (without leaving the app)

    Sometimes you need to change settings such as changing EQ to match the content you are watching or adjusting the bass level.
    1. Grab your Remote control.
    2. Press and hold the "HOME" button down, an overlay on the right side of the screen will appear.
    3. This is our quick settings menu.
    4. Go to Settings --> Sound --> Select EQ Mode
    5. Hit the back button Arrow icon a couple of times until you are back at what you are watching.
    With the Quick settings menu, you don't have to stop and leave the app or content you are watching, its very simple, and easy to use!
  • Does JBL Soundgear have express charging?

    Yes, in two hours, you can charge it to approx. 6 hours of playing time.

  • Can I check the software version on my Boost TV?

    Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.

  • Which Connections are Possible

    Connecting a USB stick

    1. You can enjoy music from your USB Stick directly into the Partybox device.
    2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
    3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
    4. It will start automatically playing the content on your USB stick.
    USB co

    AUX Connection

    1. You can connect any devices through the analog connection AUX
    2. Use an analog cable (Not included in the box) and connect your device.
    3. Press play on your external device and enjoy the music!
    analog

    RCA Connection (*Partybox 200/300/1000 Only)

    1. The Partybox features both Input and Output RCA connection.
    2. Connect your RCA cable (not included) to either one of the ports.
    3. You can use it with your DVD/BlueRay player or AVR system.
    User-added image

    Guitar and Microphone

    1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
    2. You can mix sound or make your own karaoke party with your Partybox.
    3. Sing or play through your devices.
      1. To adjust the volume of the audio source, press volume+ or volume- buttons.
      2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
    mic and
     

    Charging external devices

    1. Whenever your mobile device needs some extra power, the Partybox can help you!
    2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
    3. Simply connect your device to the usb portaport and start charging.
      1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
      2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
    Charging devices

    There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party

    Category:

    Product information
  • Does Focus 500/700 feature volume control?

    Yes, the Focus 500/700 features a 3 button mic that features, pause/play, track and volume control.

  • Are the Earphones Waterproof?

    The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.

  • I can only hear out of the right ear when I take a phone call with the JBL Free. Is this normal?

    What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.

  • I want to do a stereo setup. Can I use any Connect-equipped speaker for this?

    Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

  • Will my soundbar enter standby-mode automatically?

    Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 3?

    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Pulse 3 (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Pulse 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

  • How do I use the ShareMe option on my Headphones?

    The ShareMe button is marked with an S in a circle, and must be clicked briefly. Do not keep the button pressed. Step 4 may go wrong if not done correctly. Please make sure that you have the second Everest 300 turned off. Now press AND HOLD the on/off button for about 15 seconds. The LED must switch to white/red blinking to indicate that it is actually in BT pairing mode. Now simply wait until the two headphones have communicated with each other, and established the BT connection. The white led below the S buttons will light constantly on both headphones when the ShareMe connection is ready. Now you just begin music play on the source, and both headphones will play.
  • Can the size be adjusted on OR300?

    Yes, the click-on connector that holds the earphone in place on the Oculus Rift is adjustable in small clicks, longer or shorter.

  • My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?

    It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.

  • Are the materials used in the E65BTNC/JBL DUETNC non-leather?

    Yes. Our E series/Duet headphones are made with synthetic protein leather.

  • How do I program my remote?

    1. Press and hold the surround button on the Soundbar, until the system enter "learning mode"(the LED will blink orange). 2: VOLUME + : Press 'Volume +' on the soundbar and then press 'Volume +' on the TV remote control. 3: VOLUME ? : Press 'Volume �' on the soundbar and then press 'Volume �' on the TV remote control. 4: MUTE: Press 'Volume +' and 'Volume �' together on the soundbar and then press 'Mute' on the TV remote control. 5: POWER: Power On your soundbar by pressing the 'Power' key on the soundbar and then pressing the 'Power' key on the TV remote control. Note: After each TV IR code is programmed, the blinking orange LED will turn white for 1 second. The soundbar is ready to learn the next key after the white LED disappears and the orange LED begins to blink.Press and hold the top panel 'Surround' key again to exit learning mode (the orange LED will stop blinking).

  • Does the Inspire 500/700 feature volume control?

    Yes. The Inspire 500/700 series features a three button microphone that enables you to control the volume.

  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

    Category:

    Product information
  • Can the JBL T450BT be used with a cable?

    No, this is a Bluetooth only headphone. Charging is done with cable, of course, but there is no cabled audio connection.

  • Can the ELITE models play without noise cancelling when using cabled connection?

    Yes, both ELITE 300 and 700 can do this.

  • How long can I listen to MP3 music with the Endurance Dive?

    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music

  • Why is there a delay from the video on my phone and the sound from SB 250?

    Bluetooth has a natural limitation on the delay to the device. In other words, it takes time for the sound to get from the video file to the Bluetooth transmitter, and then into the Bluetooth receiver in the SB 250, before being projected out of the speaker. Some phones or tablets are better at compensating for this than others. Typically speaking, if you are watching video, the best bet is to use a wired connection, not Bluetooth.

  • How do I turn SoundShift On?

    1. First pair your phone to the Boost TV. You can test this by streaming music to the product. 2. Then press the TV button to switch to the TV sound. Press the TV button again so the LED light is blue--Blue LED means that SoundShift is ON. 3. When you press PLAY on your phone, then you will hear your Bluetooth audio break in over the TV sound. This confirms that SoundShift is working. 4. Simply press SoundShift button again, this will now turn OFF the SoundShift. Now you can watch TV without any interruption from Bluetooth devices.

  • Changing the Battery

    On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

  • UA Flash: Playback Time Information

    When fully charged, you should expect to receive up to 5 hours of audio playback on the UA Flash. You should receive up to 20 hours in the charging case when case is fully charged.

  • What CEC commands do the SB450 support?

    It supports 3 CEC commands; System Standby, OneTouch Play and Audio Return Channel.

  • Are the Control X Wireless all-weather speakers?

    No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.

  • How to clean the glass and device

    So your Pulse 4 got dirt on it, or even fingerprints, and you want to show off the device the best way possible.
    Keep reading this article, and we will instruct you on how to clean the glass and device.

    How to clean your speaker
    • Dirt and stains on your speaker can be cleaned under lukewarm running tap water.
    • Use a soft cloth, preferably cotton, to clean the glass and to remove fingerprints. Hold the top part to avoid adding more prints to the glass part.
    Remember not to charge the device while it is still wet. The charging port needs to be completely dry before charging.

    Contact our Customer support for more help and advice to keep your speaker top-notch!

    Category:

    Product information
  • How is the software updated first time, and after that?

    For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app

  • UA Pivot Headphones: AptX Support Information

    The UA Pivot headphones do not support AptX™ and AptX HD™ audio codecs.

  • I have trouble connecting my LINK 10, 20, 300 or 500 speakers to my Wi-Fi using an Android device.

    When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed "Google Home app" to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.

  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Choose Levels and adjust accordingly

    Category:

    Troubleshooting
  • How do I pair my subwoofer?

    The SB450 soundbar is paired to the subwoofer right out of the box. If the 2 parts are not already paired together, simply press the Pairing buttons on the rear panel of both products and they will connect with each other.

  • Which Audio codecs is supported?

    Our LINK BAR supports the following:
    MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus via Wi-Fi streaming, and with Bluetooth SBC and AAC.
  • How do I pair to a different device on the Endurance Series headphones?

    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

  • When I transfer the audio from JBL DRG to my head unit via AUX, I can’t hear anything.

    Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.

  • JBL Trip is too heavy it pulls my visor down

    The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

  • Do JBL Club Headphones Support aptX?

    JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.

    Category:

    Product information
  • Can I customize my Heart Rate Zones?

    Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.

  • How to reset Tune 500/600 BT Headphone

    In order to reset the headphones: 

    Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
    When reseting, LED will blink faster. 
  • UA Flash: Reset Procedure

    To reset, Long press the (Right) button for 2s when the earbuds in the case, the blue LED will flash once to indicate reset is done.

  • How many devices can I pair my T450 headphones to?

    They support up to 8 paired devices without reset.

  • Is this Partybox Supported by the JBL Partybox App?

    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Sometimes, I am not able to connect JBL DRG with my smartphone.

    Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.

  • Do the Everest headphones need to be fully charged before attempting the update?

    It is not a bad idea to have the headphone charged before updating, but only if it is completely empty will there be any difference. To update via cable, a USB cable connection must be established between the headphone and the computer, and since the cable is also used for charging, there will be power to the headphone as long as it is connected to the computer. If the battery is depleted, it may be necessary to wait a little while, until a basic level of charging has been reached. Please note that the ELITE models with the most recent software permit wireless upgrade, directly from the control app on a smartphone. In this case, it is of course necessary to have power enough in the battery to sustain the whole upgrading process, since it takes place without cable.

  • How can I make sure the firmware on my JBL Trip is the latest version?

    An HID tool is available and can be found at: http://www.jbl.com/ifaproducts/JBLTRIP.html. Click on "Specs and Support" then select "Manuals and Downloads". Click on "HID Software" to download. Once the tool is downloaded along with the software update, you will find a PDF file which contains detailed instructions on how to use the update tool. Important Note: At this time, you should download the software to a Windows PC only, MAC is currently not supported.

  • UA Sport Flex Headphones: Track Information

    To skip the track forward, press and hold the volume up button. (+) If you want to skip backward, press and hold the volume down (-) The volume buttons are located on the RIGHT arm of the neckband.

  • What is the difference between Soundgear and Soundgear BTA?

    The difference is the BTA unit, which is a Bluetooth transmitter. The Soundgear BTA comes with the BTA unit in the box. The Soundgear does not. The BTA can be connected (with a signal cable) to a TV set, a CD player, or any other stereo line-level source, and can then stream this signal to the Soundgear wirelessly, via Bluetooth. TV sound or game sound are possible, since the BTA and the Soundgear use aptX Low Latency, which reduces the audio delay to levels, where picture and sound will be closely synchronized. This is also the secret behind the option to connect two Soundgears to one BTA unit, for two people to share a TV transmission, or a video game. Actually, you can use the BTA to stream to most other Bluetooth headphones and loudspeakers, but only if these devices also support aptX LL will the delay be low enough for video use.

  • Can I listen to music while charging my E65BTNC?

    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.

  • When will the JBL SB 250 go into standby mode?

    If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?

    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.

  • Can you activate SIRI on the UA Train headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

  • Inspire 500 Headphones: Pairing Information

    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

  • How do I get a secure fit with the UA Sport Wireless?

    First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional earbuds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit enhancer and large ear tip comes pre-installed on the headphone. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.

  • How can I reset my JBL Tuner to factory default settings?

    To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.

  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?

    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.

  • What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?

    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.

  • Hearing the difference between Stereo and Surround Sound

    Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND. 
    Please check out this video to assist you further!
     
    https://www.youtube.com/watch?v=LA80RmBrbYg

    Category:

    Product information
  • Does the Tune600BTNC feature an audio cable?

    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.

  • What are the Bluetooth specification for JBL Boost TV?

    The Bluetooth specification is: Bluetooth version 3.0, A2DP v1.3, SBC Codec, and AAC Codec. JBL Boost TV does not support APT-X Codec.

  • Do the Everest headphones have to be powered on before you connect them to the computer?

    No, the tool will tell you to switch them ON when necessary.

  • Can the carrying case from the Elite 300 and 700 be used for the Everest 300BT and 700BT?

    Yes, the two model 300 versions are of identical size, and so are the two model 700 versions. The carrying cases can be purchased as spare parts.

  • Can I listen to music while charging?

    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.

    Category:

    Product information
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Xtreme?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Xtreme (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Xtreme (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • How to Factory Reset True Wireless Stereo Headphones

    Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

    Category:

    Product information
  • How do I pair an additional Bluetooth device to Boost TV

    Short-press the Bluetooth Button to activate pairing mode. Now set your device to scan for Bluetooth devices. It will find the BOOST TV and allow you to pair to it.

  • Where is the Heart Rate sensor?

    The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.

  • How do I know that I have the best fit with the 500 Series headphones?

    By habit, we try to shove earbuds into our ear canals in attempts to get them to stay in. The 500 Series headphone is a completely different concept. The tip of the enhancer (ear tip) should funnel gently down into the ear canal and the base of the enhancer should fill the entire concha (bowl) of your ear. If there is still quite a bit of space between the back of the enhancer, and the back of the bowl of the ear, there is nothing to support it and it will eventually fall out. Typically larger sizes will fill the extra space inside the concha. We recommend trying both sizes featured in the packaging. If you are still experiencing fit issues, please reach out to your local JBL Customer Support for information regarding different sizing options.

  • Mic Monitoring Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • How to restore factory default settings on your device

    With our JBL BAR 5.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings.

    Let us walk through each one of them.

    Resetting WiFi settings
    1. Turn on your JBL BAR 5.1 Surround.
    2. Press and hold POWER button down for more than 10 seconds.
    3. All of your WiFi configuration is lost and you need to reinstall it again.
    Use the Google Home app to install the device on your WiFi network.

    Resetting to Factory default settings
    1. Turn on your JBL BAR 5.1 Surround
    2. Press and hold POWER and SOURCE button for 3 seconds.
    3. Your device is now reset.
    You can now start allover with installing your BAR 5.1 Surround.​​​​

    Category:

    Troubleshooting
  • What's in the box

    Your JBL Quantum 600 and Quantum 800 includes the headset, a USB Type-A to C cable, 3.5mm cable, a wireless transmitter dongle, QSG l Warranty Card l Warning Card, and a microphone windshield.

    Category:

    Product information
  • Is the Xtreme 2 waterproof?

    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

  • Does the T110BT have volume control?

    Yes, the T110BT features a three button inline microphone which allows you to pause/play skip tracks, answer calls and control the volume.

  • Battery troubleshooting

    Please note: this text concerns Lithium-Ion batteries only.
     
    HOW TO CHARGE
    If a charger (power supply) comes with your product, use the original charger.
    If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
    Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
    It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
     
    BATTERY LIFE
    The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
     
    WHAT NOT TO DO
    First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
    There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
    This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
    Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
    Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
     
     
    GENERAL BATTERY INFORMATION
    Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
    This type has high energy density, very low memory effect and low self-discharge.
    You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
    Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
    Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
     
     
  • How to connect a Bluetooth device

    With a short press of the dedicated bluetooth button on the underside of the right ear cup, it powered on and enter to the pairing mode. 

    Category:

    Product information
  • When I try to pair my Focus 700 to my device, the Focus 500 is displayed on my discoverable devices. Is this normal?

    What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.

  • There was a printing error with my Personalized Product. How can I get it re-printed?

    If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.

    Category:

    Product information
  • How do I connect my headphones to the Google Assistant (for iOS)?

    -       Visit your App store to download the ‘Google Assistant’ App.

    -       After you have paired your JBL headphones to your device via Bluetooth you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup . You will now be directed to the Google Assistant App.



    -       Follow the steps to connect and pair “JBL LIVE400BT-LE” with the Google Assistant App. (name will depend on your model)

    -       Once set up is complete, you will see the below screen:




    -       NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications.


     

    Category:

    Connectivity
  • UA Flash: Controlling Music

    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.

  • How do you skip tracks on the Reflect Contour?

    The Reflect Contour BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

  • Does the Inspire 500 feature volume control?

    Yes, the Inspire 500 features a 3 button mic that features, pause/play, track and volume control.

  • How many ear tips comes with the E15 headphones?

    The E15 headphones come with three sizes of ear tips: S, M, L which accommodate most ear sizes.

  • What does the Audio Feedback button do on SB450?

    Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1. Bluetooth Pairing 2. SoundShift on/off 3. JBL Connect Pairing Mode"

  • Is it possible to reset my Boost TV?

    Yes, press Volume + and Surround button at the same time for 5 seconds.

  • Can I use an in-ceiling speaker as an in-wall unit or vice versa?

    No, in-ceiling speakers cannot be used in the wall due to speaker dimensions. A wall is not deep enough to accommodate the depth of an in-ceiling speaker. For in-wall speakers, you can install them in the ceilings without any depth issues. However, for quality listening, we recommend using architectural speakers according to their intended purpose.

  • Xtreme - Battery Life

    Q: On the box, it says that it can play up to 15 hours music, will that still be possible if i charge my Phone while playing? A: Depending on your music source and content that is being played as well as volume level. It's possible to reach 15 hours of playtime, but if you are charging your Phone while playing. The playtime will be decreased.

  • Will HDMI ARC be supported in Boost TV?

    No, our Boost TV does not have HDMI connections, only optical or AUX 3.5mm Jack.

  • My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?

    To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

  • No sound in my Quantum headphones

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

    Category:

    Troubleshooting
  • Can I use the Soundgear with its BTA 20 Bluetooth transmitter with all kinds of sources?

    Yes, all sources that output analog stereo line-level signals or stereo audio optical digital signals may be used, cable-connected to the BTA 20 transmitter. Digital signals must be in PCM format. So if you have a CD player or an FM radio, you can connect the BTA 20 to it, and transmit to your Soundgear (or to other Bluetooth headphones that support the format). Please note that record players need an additional preamplifier to work this way. Of course a TV set can be connected as well, either via optical digital PCM output, via line outputs or via headphone output.

  • Can I use my Xtreme outside in rainy weather?

    Yes, this is no problem.

  • Can I get a wall bracket for Control X Wireless?

    Please note that although the Wireless version of Control X does have a threaded insert for brackets, JBL offers no brackets. The brackets for the Control X passive model cannot be used with the wireless version. Brackets for the wireless version must be custom made.

  • Fit and Sizing

    Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

    Category:

    Getting started
  • I am not able to upgrade the firmware on JBL DRG with Apps.

    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.

  • Are the Everest 110 Sweat Proof?

    No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.

  • I want to do a stereo setup. Can I use any Connect-equipped speaker for this?

    Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

  • How can I check the software version on my Flip3, Flip4 or Xtreme??

    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.

  • How do I mute the microphone?

    During phone call, short press the Siri Access button shown in “quick start guide” section 6 to mute the microphone. A short press the same button again will un-mute.

  • Is this headphone only compatible with Apple products?

    Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.

  • How do I connect my TV to my SB 250?

    First Connect your audio/video sources to your TV inputs. Then connect the provided optical or analog audio output from your TV into the SB 250

  • UA Sport Wireless" Battery Information

    The device is charged by a standard micro USB charger. To charge the unit, gently pull out the rubber cover just below the light indicator on the left side of the inline mic. You will see the the charging cable end.

  • How do I wall mount my Control X speakers?

    Like previous versions of our Control series, we had wall-mount brackets included in the box, and we also added it in this new Control series. The wall-mount is a lot stronger than previous models.

  • How many hours of audio playback can you receive on a full charge on the Clip 3?

    You should receive up 10 hours of audio playback. (varies by volume level and audio content)

  • Is it possible to turn off the blinking blue LED light from my headphones?

    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

  • How do I know the battery level of my Under Armour Sport Wireless Heart Rate headphones?

    Select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your headphones' battery life appears in the top left corner. If you have an IOS device, you also will be able to see the battery life indicator in the upper right hand corner next to the BT symbol. Additionally, you should hear the audible voice stating ‘low battery’ when you have 15-20 minutes left of battery life left on the headphones.

  • Noise Cancelling feature not working while playing on PS4

    If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 

    Category:

    Troubleshooting
  • Reset Information

    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
  • Is the Carrying Case Waterproof?

    No, the case is NOT waterproof

  • How long are the speaker wires?

    The speaker wires included with the Cinema 510 and 610 passive surround speaker sets are:
    Three wires that are two meters long, for left and right front and the center channel.
    Two wires that are five meters long, for the surround channels.
    If longer wires are necessary, normal 0.75 square millimeter wire is usually fine.
  • How to connect to your WiFi network

    You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network.

    Connecting to WiFi
    • Turn on your soundbar.
    • Download the Google Home app to your phone.
      • Available on Android and Apple.
    • Enable Bluetooth, Location services on your Android device.
    • Enable Bluetooth on your Apple device.
    • Open Google Home app
    • Follow the instructions given in the app.
    You are now connected to your WiFi network and can enjoy streaming music to your system.

    Category:

    Product information
  • How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?

    If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.

  • How to reset: AUTHENTICS L8 and L16

    Restore to factory settings:
    In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
    Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.

  • Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.







     

  • Audio is out of sync with devices.

    Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

  • Can I activate heart rate voice info with gloves on?

    No, you will need to use your fingertips, or use special gloves made for touch-screen use.

  • Pairing Two Ear Buds Manually

    If the two buds lose connection to each other, you can choose to force-pair the main/right bud to the secondary/left bud or the other way around.
    For both buds, triple-click the button on one ear bud to pair with the other ear bud.
  • Is the Tune600BTNC water-proof?

    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.

  • How deep and for how long can I dive with my JBL Endurance DIVE?

    With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.

  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?

    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.

  • There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?

    As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.

  • Can I use both Amazon Alexa and the Google Assistant with my JBL LIVE headphones?

    Yes, both voice assistants are supported by the JBL LIVE headphones.
    Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
    The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.
  • Do the Everest Series headphones support AAC or aptX?

    Sorry, neither AAC nor aptX are supported.

  • Where can I view detailed heart rate stats after I complete a workout with my headphones?

    You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.

  • When Alarm goes on, the phone it is not playing on the JBL Control X

    Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.

  • I have connected JBL DRG to my smartphone before, but after power on, it won’t connect to my smartphone automatically.

    • Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.

  • How to Re-establish Advanced Swipe Controls Functionality

    To re-establish the functionality of the Advanced Swipe Controls (details in the image below), first update the My JBL Headphones app in the Google Play/App Store.
    After the installation is completed, pair the earbuds to your phone/tablet through Bluetooth and open the app.
    The earbuds will be detected and displayed in the app and you should see that a Firmware update is available.

    L300TWSFAQ.png
    Note: Advanced touch controls are deactivated by default, in the My JBL Headphones app go to Settings Settings.png once your earbuds are displayed, then select Gestures and enable Advanced Swipe Controls. You can now select each function and assign it to a specific gesture.

    HPAPPSW1.png HPAPPSW2.png
    HPAPPSWIPE1.png HPAPPSWIPE2.png
     

    Category:

    Troubleshooting
  • What is HDCP 2.2?

    HDCP stands for High-bandwidth Digital Content Protection. In short term, this is used to protect 4K material from illegal pirating. Every device in your chain system, must support HDCP 2.2, meaning if your 4K Blue-Ray player has HDCP 2.2, then your Soundbar must support it (SB450 does) and TV as well, or else you won't see any 4K material. In case your TV do not support HDCP 2.2, then it will downscale to 1080P content, this is done by the Blue-Ray player.

  • How to reset Pulse 3

    Power on the JBL Pulse 3 For 5 seconds, press and hold the "Volume +" and "Play" buttons The JBL Pulse 3 will power off, and is now reset

  • JBL Free: Handsfree calls

    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

  • What Bluetooth version is in the Partybox speakers?

    All four Partybox models (100, 200, 300, 1000) use Bluetooth 4.2.

    Category:

    Connectivity
  • How do I know if my software requires an update?

    You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.

  • What Bluetooth version is supported for the JBL Everest and Everest Elite models?

    Everest Elite has BT version 4.0. Everest has BT version 4.1.

  • UA Pivot Headphones: Power On and Pair Information

    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    Category:

    Product information
  • What are the cut-out dimensions for the control panel mounting-frame for GTR amps

    if mounting-frame is used the cutout dimensions are: 9.5 cm x 3.4 cm

  • Can we do links?

    Yes we can For example, this links to Returns & Warranty!

  • Factory Reset Information

    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings

  • What is the weight ?

    15 g.

  • Sweatproof Information (IPX4)

    This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

    Category:

    Product information
  • Does my Speaker have Speakerphone/Voice Assistant Functionality?

    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.

    Category:

    Product information
  • How do I disconnect 2 speakers using JBL Connect?

    Simply turn off one of the products.

  • My JBL GO goes into standby when I play quietly. Why is that, and can something be done to change this?

    With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.

  • How do I know if my headset requires a firmware update?

    You will get a notification or if you go to the System section, and the software button is highlighted with "Download Firmware", you can download and install the firmware.

  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

    Category:

    Product information
  • What does ANC on/off mean? NXTGeneration Active Noise Cancelling?

    NXTGeneration (Next Generation) active noise cancelling gives consumers a new level of control over their listening experience. Harman’s noise cancelling technology actively reduces noise so it doesn’t interfere with your listening experience. However, we recognize that in certain environments, you need to have greater awareness of your surroundings and don’t want to be fully isolated from important sounds– whether it is on a city street, in the office or while commuting. Harman’s adjustable ambient aware technology gives the user the ability to bring in the sounds around them and fully adjust the balance between how loud the outside sounds are

  • No sound when playing or listening to music

    Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
     

    Category:

    Product information
  • How do I know that JBL QuantumSURROUND Sound is turned on from my headsets?

    You can check on the JBL QuantumENGINE Spatial Sound page or check whether the Spatial Sound slider on top is on

  • How do I power on and pair the Everest 110 headphones?

    Press and hold the center button located on the inline microphone. It helps to have one or both ear inserts in the ear to hear the audio voice prompts. Once you press and hold the power button, you will hear the audio voice stating, "powering on". If this is your first time pairing the device, it will automatically go into pairing mode and will be looking for the device. Make sure the device you are trying to connect to is in search mode. It should recognize the Everest 110 within 2-3 seconds. If you would like to connect to a different device. Make sure the unit is off and proceed to press and hold the center button on the inline mic from 4-6 seconds until you hear "powering on......JBL Everest is ready to pair. Go to the pairing menu on your device" You will now be able to pair to a different device. The device should recognize the Everest 110 within 2-3 seconds and will connect.

  • I can’t upload the voice commands I registered.

    Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.

  • What is included in the JBL Quantum ONE headset box? 

    The JBL Quantum ONE box includes the headset, detachable microphone, calibration microphone, USB Type A to C cable, 3.5mm cable and game audio chat balance dial.

  • No sound in my Quantum headphones

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
  • How do I use my UA Headphones with Record?

    Connect your headphones and start a workout using UA Record's heart rate zone tracking. Track your current heart rate zone so you know when to rest or power up, while also viewing your total heart rate distribution throughout each training session. Know your current, average, and peak heart rate. You also have the option to hear your stats read aloud during a workout. With UA Record, you can customize what feedback you hear by setting your stats, frequency, voice, and volume.

  • Is the J88a a wireless headphone?

    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.

  • How can I enable 10-bit color on the HDMI Inputs?

    To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

    Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
  • JBL Free: Charging Information

    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

  • What can I do with the Connect app?

    It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App

  • I cannot activate my voice assistant when touching the dedicated button.

    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
  • How to use JBL PartyBoost

    1. Connect the first JBL PartyBoost speaker with your phone and keep music streaming

    2. Quick press the PartyBoost  button on the first speaker

    3. Turn on the second speaker that you want to connect in PartyBoost mode.

    4. Now quick press the PartyBoost button on the second speaker.

    5. Within a few seconds, both your PartyBoost speakers should be connected.

  • UA Flash: Charging Information

    To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life

  • Can I turn the Heart Rate sensor off and still use the Under Armour Sport Wireless Heart Rate headphones for audio?

    You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.

  • What is the difference between the SB 250 and SB 350?

    The SB 250 has optical and auxiliary connections, while the SB 350 has both connections along with HDMI ARC. The SB 250 has the JBL SoundShift feature (one-button switch between TV and Bluetooth connection), while the SB 350 does not. Compared to the SB 250, the SB 350 has a more powerful subwoofer amplifier. The bigger amp will provide listeners with more bass response.

  • What is the USB connection on the back of the product for?

    This connection is intended for software and service updates only.

  • What is the "Software" connection on the back of the product?

    This connection is intended for software and service updates only.

  • EQ Settings and Surround Information

    In order to adjust your EQ settings you must follow these instructions:   In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step. QUantum ONE.png
    In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference. Quantum-one_2
  • What should I do if my credit/debit card has been denied?

    Please check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

  • Can Control Xstream withstand all weather.

    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

  • Can Apple's Siri assistant be activated from the headphone remote?

    No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

  • How do you power on and pair the UA Train headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

  • Am I speaking with Under Armour Customer Service?

    No, you are speaking with JBL Customer Service since JBL is the actual manufacturer of this product.

  • What if my game doesn’t support surround sound?

    No worries! You have two options—you can either plug the headset in with the included 3.5mm plug OR simply turn JBL QuantumSURROUND off within the JBL QuantumENGINE.

  • How can I upgrade the software on my speaker?

    Software updates for your speaker can be done using JBL Connect app. Download it from Apple App store and Google Play store.

  • Can I connect my EON speaker to a computer with Bluetooth?

    Yes, provided that your computer supports A2DP Stereo audio streaming over Bluetooth, you can connect to JBL EON 208P and EON ONE. If your computer can connect to a mouse, a keyboard or a printer with Bluetooth, but not the EON speaker, please check if A2DP is supported. If it is not, ask the provider or manufacturer of your computer how to establish A2DP support.

  • E25BT Headphones: Battery Life

    It typically takes 2 hours to reach the maximum battery life depending on the voltage which varies from 110 volts or 120 volts.

  • Charging the Speaker When Wet

    You will need to dry the charging port completely before plugging in power for charging.
     
  • Can I play Podcast via the Spotify app to my Playlist 150 speaker?

    No, it's a limitation inside Spotify's own app which does not allow to play PodCast.

  • Where does the data collected from my headphones go?

    All of the data collected by the Under Armour Sport Wireless Heart Rate is stored in the UA Record mobile app, which is part of the Under Armour Connected Fitness platform. The UA Record mobile app is available now for download on the Apple App Store or from the Google Play Store. As part of the Under Armour Connected Fitness family of apps, your workout information can also sync to UA MapMyRun.

  • My friend spoke one of my registered commands, but Smartbase does not respond.

    Voice commands can only be triggered by the user who registered them during setup.

  • Can I use both Windows and Apple computers to update my Everest headphones?

    The EVEREST models 100, 300 and 700 are all updated with the HID (Human Interface Device) tool, available in the download section for each model. This tool works with Windows computers only. The EVEREST ELITE models are updated with a USB tool available on the special Everest web page. This tool is available in both an Apple MAC OS version and a Windows version. This USB tool update is used for the first production run of ELITE models ONLY, and only once! All later production runs, and all updates after this first USB update, will take place wirelessly through the My JBL Headphone app, made for iOS and Android.

  • What is Window Sonic Spatial Surround Sound?

    Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
    https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

    Category:

    Product information
  • What is Connect and how does it work?

    The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.

  • How do I get a secure fit with the Headphones?

    First, it is very important that you use the correct size enhancers (rubber tips). While the tips may appear too large, these do not go all the way into your ear canal. The enhancers are supposed to fill the entire bowl (concha) of your ear, so please be sure to try both sizes to ensure a comfortable fit. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. Next, gently insert the enhancer into your ear with a forward motion towards the jaw, twist and lock into place. If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email us from our Support Page at https://www.jbl.com/support-contact.html to request yours today.

  • What are the benefits of having the soundbar connected to WiFi?

    You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.

    Category:

    Product information
  • UA Flash: Call Information

    To take a phone call, press the center button of the RIGHT ear for 1 second. To hang up a call, press and hold the center button on the RIGHT ear for 1 second. To ignore a call, press and hold center button for 3 seconds until music resumes.

  • How do I reject a call?

    Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.

  • How do you skip tracks?

    The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

  • I have a JBL Connect product, is it possible to connect any JBL connect products to the SB 450?

    Yes, the SB 450 supports the JBL Connect feature but only to stream audio through Bluetooth. Please note, the JBL Portable app will not work with this speaker, nor will it support stereo music playback when linking two SB 450s together.

  • How can I reach the USA Under Armour Customer Service?

    You can reach out to the Under Armour Customer Service in the USA by phone at 1.800.377.9952 or by e-mail at ua.jblsupport@harman.com.

  • How do I get the best surround experience with each game?

    Every game has different audio output options and different ways the audio was designed. Some games make better use of multi-channel setups than others. We recommend you experiment with settings in the JBL QuantumENGINE to find the best match for your unique gaming style.

  • Issues with the JBL Portable App and your Android device

    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.

    Category:

    Recommendations
  • What are the key differences between the Bar 2.1 and 3.1?

    The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.

  • How do I know when the headphone is fully charged?

    When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

  • Is sizing still available and/or necessary?

    Sizing is absolutely still available, but not necessary, for a great fit. We are thrilled to offer many exciting options of sport earphones at various convenient locations, including online, that all still embrace our personalized approach and boast the guarantee not to fall out nor hurt your ears. We have made it easy! As a bit of background, from the beginning, we have offered various sizes, described as sizes 5, 6, 7, 8, 9 and 10. Our most popular size is 5, which we also refer to as our standard size. Our next most popular size is 7, which is the alternative size in several of our models. Here are you options: Our standard size, 5, can be found in every product we sell. Several of our products also include an alternative size (7). We are confident that our customers buying any of our products will immediately appreciate the fit and comfort of the sizes offered in all of our models. Our customer service team will, however, send an additional size enhancer pair to a customer who would prefer a more snug fit. For fit advice please call the number posted at the top of this page, or click on the Product Support button just above toward the top of the page. In order to determine the best fit for your ear please email us your current size, your shipping address and a side view photo taken from approximately one foot away of you wearing your Yurbuds.

  • Playback Time Information

    When fully charged, you should expect to receive up to 10 hours of audio playback. You should receive up to 40 hours in the  charging case when case is fully charged.

    Category:

    Product information
  • When I transfer the audio from JBL DRG to my head unit via AUX, I can hear noise from the speakers.

    Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.

  • How do I use the multi-room functionality using Chromecast built-in?

    1: From your device, open the Google Home app. 2: Select the "devices" tab to see your available Chromecast devices. 3: Scroll to find the device card for one of the Chromecast available speakers you’d like to add to a group. 4: In the top right corner of the device card, tap the three dots icon, to enter the menu settings. 5: Tap Create Group. 6: The default name of the group is Home group. To rename the group, erase the name and type in something new. 7: You will now see a list of all available Chromecast devices. 8: To add or remove a speaker from the group, tap the check box next to its name, please note that at least two devices are required to create a group. 9: Tap Save, and your new Chromecast group is created. In any Google Chromecast streaming services, you will find the recently created group and the devices that are within the specific group. That means you are able to play a specific group or device of your choice.

  • Where is the serial number on JBL E35?

    It is a tiny white sticker, located on the inside of the left-hand size adjustment slider on E35.

  • Differences between True Adaptive Noise Cancelling and Adaptive Noise Cancelling

    The True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  
    With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. 
    In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru

    Category:

    Product information
  • Can I change my order?

    Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.

  • Battery Capacity Specifications

    The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

    Category:

    Product information
  • Endurance Series Headphones: Track Control

    To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.

  • UA Flash: AptX Support Information

    The UA Flash does not support AptX or AAC audio codecs

  • Does the Quantum headphone support the Mic monitoring feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

    Category:

    Product information
  • How long is the charging cable for E55BT?

    The cable is 106 cm long, including the plugs (USB to Micro USB).

  • How to perform sound calibration?

    Prerequisites:
    − Make sure that your room is quiet;
    − Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
    − Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.

    The calibration is done in two steps: Listening zone & Speaker position

    Calibrate the listening zone

    1. Place the detachable rear speakers beside your seating position.


    2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “1-DONE”: Calibration of the listening zone is completed successfully.

    Calibrate the speaker position

    1. Place the detachable rear speakers in your desired location.

    2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “2-DONE”: Calibration of the speaker position is completed successfully.
    3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).

    NOTES:
    − During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
    − “SETUP FAILED” is displayed if calibration failed.

    Category:

    Getting started
  • How do I clean my Earphones?

    We recommend cleaning the earphones with audio or electronic wipes.

  • My telephone/tablet computer/laptop computer closes down or has a distorted screen image when placed on top of L8 or L16. Why?

    Some mobile phones, tablet computers or laptop computers will react to the powerful magnetic field from the loudspeaker drive units that are right beneath the top panel. Some have magnetic sensors built in, which means that covers with magnets in the lid can turn the phone ON when the cover lid is opened, and turn it OFF again when the lid is closed. Such phones may turn off if placed on certain portions of the top panel. Other devices are simply sensitive to magnetic fields. You can move the device around on the top of your L8 or L16 speaker, to check if some locations are better than others. The magnetic fields are most powerful near the front panel, where the speaker units are mounted. If you cannot find a location which works, your particular phone, tablet or laptop cannot be used while resting on the top panel of your speaker. There are no reports of damage to any devices because of this phenomenon.

  • How to clean your earbuds

                                                                                                 CLEANING THE PRODUCT V2.JPG
    CLEANING THE PRODUCT TWS.JPG  
    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP: 
    We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.

    Category:

    Product information
  • Is the Inspire 500/700 a water-proof headphone?

    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

  • How long is the cord on the T110BT?

    The cord length is 32 inches long. (2.6 ft)

  • Can I use the Everest Noise Cancelling feature while plugged into a device with my audio cable or flight adapter?

    No. The only way that the Noise Cancellation feature can be activated is while you are using the headphones wirelessly. You cannot use NC while the headphones are plugged into a device or charging.

  • How to pair your Subwoofer

    If you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!

    Pairing the Subwoofer is very simple:
    1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
    2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
    3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
    4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
    5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on again
  • What is the weight of the BOOST TV?

    Boost TV weighs 1.3 kg (3.5 lbs) without the power supply.

  • How can I reset my JBL E65BTNC headphones?

    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.

  • I cannot connect to my device anymore via Bluetooth, what can i do?

    Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.

  • Why is there no battery charger in the box?

    This is because standard USB charging is possible from so many sources and chargers, and also from computers. There is a charging cable in the box, which permits charging from all USB chargers of at least 1A capacity.

  • There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.

    This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.

  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

  • Can I bi-wire my Arena speakers?

    No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.

  • How do I check which software version is in the headphone?

    The firmware version of the headphone will be displayed in the settings page of the app.

  • Inspire 500 Headphones: Battery Life

    It typically takes 1.5-2 hours of charging time to get the full 8 hours of playback.

  • PartyBox 1000 How To Videos

    Category:

    Getting started
  • Preserving the Battery Life

    To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 

    Category:

    Product information
  • What works better for stereo listening, in-wall or in-ceiling speaker?

    In-wall speakers will work better for stereo listening because the speaker will be facing directly at you instead of above you. Note: Stereo imaging requires the listening position (“sweet spot”) to be dead center, equal distance, from the front left and right speakers.

  • Does it have automatic standby?

    Yes, after approximately 10 minutes of no activity and no audio, the unit goes into sleep mode. It must be awakened with the ON/OFF Button. It is not possible to wake it up with a Bluetooth pairing signal. After 20 minutes of no activity and no audio, the unit will power off.

  • Is it possible to reset my SB 250?

    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.

  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:
    Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.
    Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
    Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
    Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
    Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.
    Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Pairing issues with a Smartphone or Tablet:
    First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.
    Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.
    If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
    Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
    Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:
    A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
    AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
    Always get the latest driver version available for your Computer/PC/Laptop.
    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.
    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.
    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • When the Wi-Fi connection fails during setup

    The checklist

    1. Your JBL LINK device is turned on.
    2. Check the password you have entered, and re-enter it again (typos could happen).
    3. Make sure your mobile device has the initial support needed:
      1. Android 4.4 and higher
      2. iOS 10 and higher
      3. The latest version of Google Home app  Google Home app installed on your device.
    4. Move your device closer to the Wireless network router.
    5. Have you connected the JBL LINK device before on this Wireless network?
      1. Did you do any changes recently to your network?
      2. Maybe your ISP (Internet Service Provider) did some changes, even upgraded your Wireless router?
    If you still are experiencing issues with connecting the device to your Wireless network, then let us do some further troubleshooting.

    Troubleshooting

    1. Your Wireless router might need a reboot, unplug power for 1 minute and connect power again.
      1. Reboot your JBL LINK device, simply by disconnecting power or turning power off if it has battery, now connect power again.
      2. Reset your JBL LINK device, by pressing mute button for 15 seconds.
    2. Try setting your device up again to your Wireless network.
    3. Turn Wireless on and off on your mobile device (simply by pressing the Wi-Fi icon).
    4. Reboot your mobile device.
    Watch the video below for a better understanding how to connect your Google Assistant device:


     

    Category:

    Troubleshooting
  • How do I uninstall JBL QuantumENGINE software?

    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Flip 3

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Flip 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the phone button to now have the voice assistant function 5. Simply press the phone button on your JBL Flip 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • Is Volume Control Supported?

    This headphone does not feature volume control. You must manually control volume from your device.

  • Multi-Point Connection Support

    This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

    To connect to two devices at the same time:

    1. Power on your product.
    2. Make sure that the device you wish to connect to has the BT settings on and within range.
    3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
    4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
    5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
    6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

    (Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


     

    Category:

    Product information
  • How to find the MAC address

    NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

    We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

    Instructions below are for Android only

    1. Open your Google Home app Google Home app
    2. Enable Bluetooth User-added image on your device.
    3. Enable Location service User-added image on your Android device.
      1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
      2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
    4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
      1. Tap  the User-added image located top right corner.
      2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
    part 3User-added imagepart 5

    You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

    Finding the MAC address after speaker is installed

    1. Open your Google Home app Google Home app.
    2. Tap on  to view your home.
    3. Find your room User-added image.
    4. In the top right corner tap Settings icon User-added image.
    5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.

    Category:

    Product information
  • Partybox Connection Information

    The Partybox 310 cannot connect to other Partybox models such as the Partybox 100, 200, or 300 via TWS connection. The Partybox 310 can only connect to another Partybox 310 for TWS connection. 

    Unlike the Partybox 200 and 300, the 310 does not feature RCA connections. 

    Please Note: If you have multiple Partybox units, connection via daisy chain style using the Aux In/Out connections is possible. 

    Category:

    Connectivity
  • What is the impedance of JBL T205?

    The impedance of T205 is 32 Ohms.

  • How do you lock the device?

    Tap and hold the left earpiece for 4 seconds.

  • Does Charge 3 support WiFi?

    Charge 3 is a bluetooth speaker, it also has AUX connection, but not wi-fi capability.

  • Is it possible to listen to music over Bluetooth without noise cancellation being active?

    No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.

  • I have connected the BTA 20 transmitter to my TV with the digital optical connection, but I get no sound on my Soundgear. How come?

    Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.

  • How many hours of audio playback time can I expect to receive on a full charge on the JR300BT?

    You can expect up to 12 hours of audio playback on a full charge of the JR300BT. It also features a quick recharge battery to which you can recieve 1 hour of audio playback with only 10 minutes of charging time.

  • Endurance Series Headphones: Charging

    Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.

  • Pulse 4 Firmware Version Information

    A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:
    1. Supports Bluetooth 5.1 profile.
    2. Improves the stability of stereo setup using the JBL Portable* app.
    3. Improves compatibility with Mac computers.
    4. Enhances light show synchronization with music.
    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable* app from the Google Play/App Store.
    2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Pulse 4 to appear.
    4. On the Pulse 4 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.
    FWUpdateCrop.png
    *JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

    Category:

    Product information
  • Do I get charged for delivery of each item?

    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.

  • Should I use the analog AUX connection or Optical to connect to SB 250?

    An optical connection will assure better audio performance and will support Dolby Digital audio from an HDTV.

  • Is the Synchros E30 a wireless headphone?

    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.

  • Do I have to have my phone on me for the headphones to work?

    Yes, they are connected to your phone using bluetooth. If you get out of range, the heart rate and music connection will be dropped.

  • Does the Xtreme has the same sound with and without AC power connected?

    If you are playing on battery only, you may experience slightly lower bass level and dynamics near maximum volume. If you are AC connected and playing via your Xtreme speaker, you will hear an increase in bass performance. The reason that bass performance is lowered when playing on battery is to reduce power consumption for you to have longer playing time from your Xtreme speaker.

  • My molded nut screw for my wall bracket broke, how come?

    These molded nut screws will usually break when they are overtightened. Please do not overtighten the screw next time.

  • UA Train Headphones: Call Information

    To receive a call, press the center button located in between the volume- and volume+ button for 1 second.

  • Can the UA Sport Wireless Flex headphone be paired to multiple devices?

    The UA Sport Wireless Flex can be paired to multiple devices but cannot connect to more than once device at a time.

  • JBL Free: Volume Control

    The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

  • How do I charge the T110BT headphones?

    The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.

  • How many Bluetooth devices can I pair to SB 250 at one time?

    You can have several source paired, but only one active at the same time.

  • Does this headphone feature volume control?

    Yes, this headphone features a three button microphone that features volume control, track control, and can receive phone calls.

  • How do I activate voice command?

    Tap and hold the right earpiece for 4 seconds.

  • I am not able to stream Spotify music to my JBL Playlist, how come?

    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.

  • How to set up your system using a Samsung device

    Certain Samsung Phones running Android Software version 10, also known as Android 10, may not complete the Harman Kardon Citation's initial setup.

    If this happens, you will need to enable "Switch to Mobile Data" on your Samsung phone.  Follow these steps and you'll be all set.


    1. Go to the settings menu on your phone. (Swipe down from top to bottom to find the settings icon on your Samsung device via Notification panel).

      Samsung-1.png

    2. Click on Connections in the settings menu on your Samsung device.

      Samsung-2.png

    3. Click on Wi-Fi.

      Samsung-3.png

    4. Tap on the the 3 dot icon in the right corner to enter "Advance settings".

      Samsung-4.png

    5. Click on Advanced.

      Samsung-5.png

    6.  Make sure the Switch to mobile data is enabled before setting up your Citation speaker.
      Samsung-6.png

    You can now set up your Harman Kardon Citation speakers with your Samsung smartphone using Android 10.
    Enjoy!

    Category:

    Getting started
  • Can I add a subwoofer to EON 208P?

    Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

  • IP67 Information

    This product is rated IPX67 which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes, but it is also resistant against dust. Dust accumulation around electronics can lead to hardware failure so the IP67 rating is extremely beneficial addition to this product. 

    Category:

    Product information
  • Can I use Bluetooth with my Control Xstream

    Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Control Xstream also offers a Bluetooth connection and an AUX input

  • No sound in my Quantum headphones

    Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

    Category:

    Troubleshooting
  • Game-Chat Balance Support

    For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

    Category:

    Product information
  • How to play music using Bluetooth

    Playing music over Bluetooth connection is very simple to do:
    1. Short press the dedicated Bluetooth button on the LINK BAR.
    2. Go to settings on your phone.
    3. Find Bluetooth and enable it.
    4. Select the JBL LINK BAR in your device list.
    5. You are now paired and ready to jam your favorite music!
  • What else can I do with the QuantumENGINE?

    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.

  • Can I disable Voice function?

    Yes, there are two ways to disable the voice assistant feature.
    1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
  • Can I use a normal hifi Bluetooth headphone with microphone for Skype conversations on a computer?

    Yes, if the necessary Bluetooth drivers are installed in the computer. These must be sourced from the computer or BT chip manufacturer. The headphones themselves are all capable of this functionality.

  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

    Category:

    Product information
  • When I put smart phone on the Smartbase wireless charge arm, it doesn’t charge.

    The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.

  • Why is the charging cable inside the JBL Headphone Charging Case so short?

    The internal cable is about 5 cm long, including the micro-USB plug. The flexible part is about 2.4 cm. This length has been chosen to permit the case to be closed without the cable being in the way, or be closed with a pair of in-ear headphones inside the box. In-ear types with big battery boxes or remote controls may not fit inside the closed case. On-ear or over-ear types will often have the charging socket placed in such a manner that you can arrange the cable to reach the socket.

  • When soundshift is on, I still hear music from my JBL Connected device, how come?

    Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.

  • Our recommendation for wall mounting

    Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.
    1. Use the included "Wall-mount guide" that came with your LINK BAR.
    2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
    3. It will perfectly align the LINK BAR close to your TV and give the best performance.
    Also, you won't have to deal with HDMI cables being too short!

    These are our recommendation if you want to place it further down, be our guest!
    The sound and performance will still be magnificent!
  • Headphone Material Information

    These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.

    Category:

    Product information
  • Does the JBL EON ONE and JBL EON 208P have a battery built in, or do they both need to be connected to mains power?

    Both of these JBL PRO speaker models need mains power. There is no battery inside.
  • How to perform a software upgrade

    You will see a notification in the recommendation option on your TV screen when there is an upgrade is available.

    The system will download the firmware and apply the update after your confirmation.

    You can also manually check for updates. Go to the settings menu and select “About” followed by “System Update.”
  • How to reset: Flip 2, Flip 3, Clip 2

    In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
    Now the unit is reset to factory default.
     
  • What is the difference between JBL QuantumSURROUND and DTS?

    The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.

  • Can I connect 2 separate wired devices to the Boost TV AUX and optical Inputs?

    Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.

  • How will I know when Charge 3 needs to be recharged?

    The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

  • How long does it take to charge the battery?

    It takes 3.5 hours to charge the battery from completely empty to full charge.
  • Where is the microphone positioned?

    Under the little hole next to the phone reciever button.

  • Can you receive phone calls on the Clip 3?

    Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences

  • How do I power on and pair the Everest 750NC headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • What is the weight of E55BT?

    Weight is 235g without any cables.

  • Supported Platforms

    The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
    You can also use the included USB dongle on PC, PlayStation and Mac.

    Category:

    Product information
  • Is the JBL Soundgear collar flexible?

    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.

  • What is the difference between the Studio 2 and Arena Architectural speaker series?

    Apart from the driver materials, both the Studio 2 and Arena architectural speakers are quite the same. However, the Studio 2 series does deliver better high frequency versatility, thanks to the pivoting and level adjusting feature for the tweeter. The pivoting feature allows you to position/direct the tweeter toward the listening area. The level adjusting feature allows you to tune the high frequency (Zero to -3dB) as needed. These features are also available on select Harman Luxury Architectural speakers (Revel) as well.

  • Pressing the association button on secondary speaker causes no sound prompt output from secondary speaker

    Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)

  • Is there a remote control on the cable that comes with JBL C45BT?

    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.

  • Can I place or answer telephone calls with my JBL LIVE headphones?

    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
  • JBL Warranty Information

    JBL Warranty Information

    The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
     

    Warranty Period

    One year (except non-powered speakers, which are covered for five years)
    • Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.
     

    What is covered by the JBL warranty?

    Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
     
    During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
     
    Any warranty service or replacement that is performed will not extend the original warranty period.
     

    What is not covered by this warranty?

    This limited warranty does not cover damage or failures that are a result of:
    • Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
    • Damage to, or deterioration of, any accessory or decorative surface
    • Damage resulting from failure to follow instructions contained in the owner’s manual.
    • Damage resulting from the performance of repairs by someone other than an authorized JBL service center
    • Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads
     

    How to obtain warranty service?

    Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
     
    1. Have your purchase receipt or order confirmation handy
    2. Please visit our support section at https://www.jbl.com/support-warranty.html  to fill out the warranty exchange form.
  • Can Boost TV be wall-mounted?

    Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

  • Does the OR100 come with additional ear tips?

    Yes, the OR 100 headphones feature 3 different sized ear tips which are small, medium and large.

  • How do you charge it?

    You charge the headphones by plug the USB charging cord into the micro USB port underneath the right side of the neck band. Plug the other end of the charging cord into a USB port.

  • How to clean your speaker and remove dirt from it

    Our FLIP 5 speaker is an "All-weather companion," and sometimes it can get dirt and other substances on it. Clean your speaker under lukewarm water from your water tap, and use a microfiber cloth to remove stains. Do not use any alcohol or other to remove stains and dirt. Do not charge your product while the charging port is wet; make sure it is dry before you connect it to a charger. Contact our Customer support if you need more advice.

    Category:

    Recommendations
  • Is my Partybox Supported by the JBL Partybox App?

    This model is not supported by the JBL Partybox App.
  • Battery and Charging Issues

    Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

    WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

    Battery issues fall into three categories:

    • Your speaker or headphones run out of power after only a short time.

    • The speaker will not play at all because the battery will not hold a charge.

    • When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

      Here are some things to try that often fix these issues.

    1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

    2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

    3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

    4. Charge the product overnight for at least 8 hours.

    5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

    IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

    If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

    Category:

    Product information
  • How do you take a phone call with the JBL Free?

    Press and hold the RIGHT center button for 1-2 seconds.

  • Can I place my device in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and splashes of water in a bathroom will not harm the product.

  • Are JBL CLUB Series created for professional DJs and musicians?

    The CLUB Series has been inspired by music industry professionals and endorsed by some of the world best DJs like Armin Van Buuren. This helped creating a Series of headphones that combines Legendary JBL PRO sound and hi-res audio, with studio-grade specs and lifestyle features for everyday life.
     

    Category:

    Product information
  • Can you take calls on the Inspire 500?

    Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.

  • What is the wireless range for JBL Soundgear?

    With its own transmitter, the BTA 20, Soundgear has a range of about 30 meters inside buildings, where reflections of the signal are present. Heavy obstacles between transmitter and Soundgear, or use in the outdoors, may reduce range. Also, other wireless systems may cause interference.

  • UA Flash: Ambient Aware Technology

    To activate Ambient Aware DOUBLE CLICK the center button located on the LEFT ear. You should hear the music level drop. To resume to normal music level, DOUBLE CLICK the center button on LEFT ear again.

  • When reaching max volume on the source, I do not hear the max volume audio prompt on the JBL Control X Wireless

    In Bluetooth, there may be a small difference between the telephone (source) and the JBL Control X wireless unit. This means that they are not using the same scale. In any case, the difference will remain within one audio step on the phone or speaker.

  • Using the Quantum headset while charging

    JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
     

    Category:

    Troubleshooting
  • Does this headphone have a microphone?

    The Inspire 100 series does not feature a microphone.

  • Audio is out of sync with devices.

    Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

  • Does it matter if my game output is 5.1 or 7.1?

    There’s potentially more detail and spatial resolution in a 7.1 channel setup—and the more detail, the better the experience. However, JBL QuantumSURROUND will still work well with 5.1 output.

  • How long is the cable on the JBL Endurance RUN?

    The cable on the JBL Endurance RUN is 120cm

  • Are there additional sized ear tips available for the Inspire 500 for Women?

    Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.

  • How do I switch the enhancer sizes?

    The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.

  • Does JBL Quantum ONE provide surround sound?

    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com

  • Which is superior, in-wall/in-ceiling speaker(s) with or without a back-box?

    All of our in-wall/in-ceiling speakers are designed to be used in a wall without the need for a back-box. The specs provided are based on no back-box. However, when adding a back-box (really only possible when doing new construction), you will improve the low frequency response a bit, getting a tighter bass response.

  • Is the App required to operate the headphone?

    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.

  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?

    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.

  • Does SB 250 Support AptX Codec?

    No, SBC Codec and AAC Codec are supported.

  • What is the lowest Android version that can be used with the My JBL Headphone app?

    Lowest version is 4.4x.

  • Changing the light color in customized lightshow

    In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness. 
     
  • I can’t seem to get UA Sport Wireless Heart Rate headphones to function correctly with my Android N/7.x device. How can I fix this?

    Android N, version 7.0 may have some compatibility issues, that are resolved with Android version 7.1. If your device is running Android N 7.0, please update it to 7.1 which should fix your issue.

  • Does the audio cable on the Everest 750NC feature volume control?

    No the audio cable included with the Everest series headphones has a one-button remote control with microphone. It does not have volume buttons. It can perform pause/play, and gives you the ability to answer and hang up phone calls. However, you can control the volume when the headphones are connected to a source device with Bluetooth, using the buttons on the ear cup.

  • Can I connect to multiple devices at the same time on the Inspire/Focus 500 headphones?

    Yes, these headphones can be connected and paired to two devices at the same time.

  • Can the Boost TV learn other IR functions than the ones mentioned in the manual?

    The functions that can be programmed from your TV remote control into Boost TV are Volume+ and Volume-, Mute and Power. No other functions can be learned.

  • Connecting to your Car

    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )

  • Can I use the AUX or Optical Input on Boost TV to make JBL Connect send TV sound to another JBL Speaker?

    Only Bluetooth pairing can be used for JBL Connect on Boost TV.

  • How do I turn off the device?

    Press and hold the center button for 3-5 seconds until the audible voice states “power off” you will briefly see a red light before it completely powers down.

  • Are the UA Train headphones waterproof?

    UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.

  • UA Pivot Headphones: Volume Control Information

    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.

    Category:

    Product information
  • How to listen to your local Spotify Playlist

    Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

    Here is how to do it:
    1. Go to the Google Play Store on your TV screen (Use remote to navigate).
    2. Download the Spotify app
    3. Sign-in with your account.
    4. You can use the dedicated app and navigate through your playlist.
    5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"
    Now you can enjoy Spotify using voice or the Remote Control.

    *Some commands may not be available in all countries.
  • What happens if my enhancers (tips) are loose on my earphones?

    If your enhancers are loose on your earphones, first try cleaning them as detailed in the "How Do I Clean My Yurbuds" Knowledge Base Article. If the problem persists, please call the number posted at the top of this page, or click on the Product Support button just above toward the top of the page.

  • TalkThru Technology

    To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

  • Can I connect my Soundgear with analog jack cable, or other cables?

    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.

  • What type of phones are these compatible with?

    Because this headphone features a one button microphone, it is compatible with most smart phones such as Androids and iPhones.

  • What should I expect after turning on JBL QuantumSURROUND?

    The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

    It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

    So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
     
  • Where can i find the serial number for Horizon alarm clock?

    At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.

  • How many smartphones or tablets can connect to my JBL Boombox?

    You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.

  • Will the personal settings of the phones be remembered even if the battery runs totally dry?

    The core settings: EQ, smart button, auto features will be recalled from the headphone when recharged. Ambient aware settings will default to off when the headphone is restarted after charging.

  • I can see JBL EVEREST series products in certain shops only, but not on your own JBL web pages. Are they genuine JBL products?

  • I do not get audio from my TV.

    Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

  • Do you deliver overseas?

    We do not ship internationally.

  • What does splashproof mean?

    Water splashing against the speaker from any direction should have no harmful effect on the unit.

  • How to Reset to Factory Settings

    Press and hold the 'DAB/FM' & 'Preset 1' buttons for more than 2 seconds. The Horizon 2 is now reset to the default factory settings.
  • How can I check the software version on my Xtreme?

    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version of your Xtreme. The Xtreme must be ON. The latest version of the JBL Xtreme firmware is v. 7.7

  • How do I reset this unit back to factory settings?

    1. Turn the unit ON.
    2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
    3. Unit is now reset.
  • How do I know if a game has surround sound output?

    This changes from game to game, but most games have an “Audio Settings” section where you can adjust your game’s audio settings. Check the game’s official website for more information.

  • What Bluetooth version is supported by JBL Cinema Base?

    Cinema Base supports Bluetooth version 3.0. AAC and APT-X are not supported.

  • Does the microphone feature volume and track control on the Tune 205BT?

    Yes, the microphone allows you to skip tracks and control volume. To skip tracks forward, press and hold the volume + for 3 seconds. To skip tracks backward, press and hold the volume - for 3 seconds.

  • How do you track backward?

    Tap and hold the left earpiece for 2 seconds

  • What is the procedure to reset Xtreme?

    With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.

  • If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?

    No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.

  • I have a FLIP3, would it be possible to connect that to my Xtreme?

    Yes, if you are using our new feature JBL Conncet. It will allow up to two products that have this feature, to be connected together. Connect to one of your speakers via Bluetooth or AUX source, press the JBL Connect button on the speakers. A sound will come when they are connected. You are now able to see them connected in the JBL Connect app.

  • Cannot find your device in Google Home app

    What you need first

    Make sure that these below things are checked before moving further:

    1. You have the most recent version of the Google Home app installed Google Home app
    2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
    3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
    4. The LINK device is located near your router and you are standing next to it. 
    5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
    6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device
      1. On your iOS device Home screen, tap Settings > Bluetooth.

      2. Make sure Bluetooth is On (toggled to the right and green).
      3. Return back to the Google Home app Google Home app.
      4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    7. If you are using an Android device, then you need to turn on Location services
      1. On your Android device, tap Settings .
      2. Tap Location Turn on location.
      3. Tap Settings Apps > Google Home app > Permissions.
      4. Next to "Location",  check the slider is On (toggled to the right and green)
      5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

    Troubleshooting

    Step 1. Reboot your LINK device

    1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF"
    2. Reconnect power cable or turning the device ON for your LINK device. 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple IOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.         
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

    Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

    1. Open the Google Home app.
    2. In the top right corner of app home screen, tap Devices.
    3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
    4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

    Last thing to try​

    If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

    1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

    2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

    3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
    4. Reboot your Wireless router.           
    5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.

    Category:

    Troubleshooting
  • Will Control Xstream switch off when they are not used (standby)

    This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.

  • What are the dimensions of T220TWS?

    The T220TWS ear pod dimensions are: 21 x 17.5 x 42 mm. The 17.5 mm is the diameter of the speaker pod, which is slightly oval. This includes the audio aperture, which will go partly into the ear canal. The height of the speaker pod is 16 mm. The charging case is 55 x 51 x 30 mm.

    Category:

    Product information
  • How to restore your speaker to factory default settings

    Sometimes a Bluetooth pairing can go wrong, or you want to delete all Bluetooth pairings from your device.
    To do this, you need to 'reset' the FLIP 5 or FLIP Essential, and here is how to do it:

    How to reset
    While the unit is ON, press Volume + and Phone (Play) button at the same time for 2-3 seconds until the unit turns off. 
    It has now been restored to factory default settings. 

    Category:

    Troubleshooting
  • TWS Mode Capabilities and Restrictions

    You can connect two Partybox speakers together in TWS Mode by pressing and holding the Bluetooth button on both speakers simultaneously for 5 seconds. If you connect an instrument or microphone to one PartyBox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA cable – connected from the RCA outputs on the speaker that the instrument or microphone is connected to, wired to the RCA input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.

    Category:

    Connectivity
  • After i switch from Bluetooth to Optical and back again, the Bluetooth connection stopped?

    The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.

  • How do I skip tracks on the Synchros E30?

    The track control button is located in the center of the inline microphone. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward. Compatibility may vary with some older phone models.

  • Is the E35 a wireless headphone?

    No. This is a wired headphone that features a one button microphone.

  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
    FLIP DOWN.png


    How to check your PC settings for the correct recording device
    1. Go to Control Panel
    Control panel.png
    2. Select Hardware and Sound
    Step 2.PNG
    3. Click on Sound
    Step 3.PNG
    3 Select  Recording
    Recording tap.jpg

    4. Make sure to select the proper recording device.

    1. Right-click on it Quantum headset.

      Set default communication device.jpg
    2. Now select "Set Default Device" or Select "Default Communication Device"

      Set default communication device 2.jpg

    5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
    Properties.jpg

    6. Choose Levels.
    Levels 1.jpg

    7. Adjust accordingly.
    Levels 2.jpg  

    Category:

    Troubleshooting
  • Are there any specific phone brands or models that cannot run the app?

    Yes, the App will only be available for iOS 8.x and above, as well as Android App for Android 4.4 and above (5.0). It is designed for most smartphones, and iPods, but not available for tablets. iPads can run the app, though.

  • Can I wear these headphones in the rain?

    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

  • How to reset Bluetooth on Flip3?

    With the Flip3 ON, press the Bluetooth briefly to enter pairing mode, while another BT source that is already connected plays on. Now two sources can take turns playing, just by pressing play on one, then the other. The one being overridden will enter pause mode. For complete Bluetooth reset, while the Flip3 is ON and paired, press and hold the Bluetooth button for more than 3 seconds. The Bluetooth button light goes out, and the connection is broken. Press the Bluetooth button again for new pairing.

  • Having trouble accessing Google Assistant or Amazon Alexa from your headphone?

    -       First ensure that you have BOTH the Google Assistant and Amazon Alexa apps installed on your device. Go to your app store to download the respective apps.

    Category:

    Product information
  • Can I cancel my order for a Personalized Product?

    JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.

    Category:

    Product information
  • UA Pivot Headphones: Call Information

    To receive a call, press the power/pairing button on the controller for 1 second.

  • When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.

    • Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.

  • How do I use Amazon Alexa with my headphones?

    -       Single tap the left ear cup to engage Alexa.


           For more information and things to try with Alexa, visit: www.amazon.com/alexadevices and select ‘Use Alexa’.

    Category:

    Connectivity
  • How long is the cable on JBL T450?

    The cable is approximately 125 cm long, including the 3.5 mm 4-pole plug. Please note that this is valid for the wired T450 only. The wireless version, T450BT, cannot be used with cable at all.

  • Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?

    No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.

  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?

    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.

  • Will it work with a wireless microphone?

    No - it is not designed to work with a wireless microphone.

  • Can I use the OR 300 without the Oculus Rift?

    No, the OR 300 headphones are specifically made for the Oculus Rift. These headphones will not work with any other device.

  • Soundgear: how to reset

    Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
    Press and hold Volume + and Volume - simultaneously for longer than five seconds.
    Soundgear switches OFF, and is now reset to factory settings.
  • What is the impedance of JBL T 110?

    The impedance is 16 Ohms.

  • Can I use SIRI with the Reflect Aware remote control?

    Yes, press and hold the remote button with the round dot (between volume up and volume down) for for about three seconds. Your iPhone will confirm with a tone that SIRI is ready for voice input.

  • Can I get wallmounts for Control Xstream

    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.

  • Audio Cable Information

    This headphone does not feature an audio cable jack. This is a Bluetooth only headphone.

  • Problem pairing Subwoofer to the Soundbar and/or problems with remote programming. How do I reset the SB350?

    Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

  • Can I submerge the device in water?

    No, The device is not water-proof, only splash-proof. Water will get inside and damage the device if it is submerged in water.

  • Does JBL QuantumENGINE also support 32 bit Windows?

    No, the JBL QuantumENGINE only supports 64 bit Windows.

  • Does the audio cable on the Everest 310/710 feature volume control?

    No the audio cable included with the Everest series headphones is a one button microphone that features pause/play, track control and gives you the ability to answer and hang up phone calls. You are able to control the volume when the headphones are connected through bluetooth.

  • What is the difference between the Focus 500 and the Focus 700?

    The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.

  • Can I rename my Control Xstream

    Yes, via the Google Home app. Press the three dot icon on the specific speaker, and select device settings. Press on the subject "name" and this will allow you to change the device name. Press save afterwards.

  • How to set up your device with Android or iOS

    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!

    Category:

    Getting started
  • Is the device still splash-proof if the zipper over the connection panel is open?

    No, only if the zipper is closed.

  • Playback Time Information

    From a full charge, you can expect 9+ hours of playback time.

  • My hair or cap activates the touch system on my Reflect Response. How can I avoid this?

    A certain degree of sensitivity is necessary to make the response system function. In some cases, hair or a cap touching the sensor plates can activate the system, even if you do not want it. The solution is to lock the sensor system. Put your finger on the left sensor plate, and hold it there for more than 4 seconds. Now the sensors are locked, and the problem is solved. Unlocking is done the same way.

  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Chose Levels and adjust accordingly

    Category:

    Troubleshooting
  • How long is the cable on the JBL Reflect-A or Reflect-I?

    The total length including extension cord is 116cm. Extension cord - 55cm. From jack to attachment hook - 36cm. From attachment hook to earbuds - 25cm.

  • Is the JBL DUET Mini a good headphone that I can work out with?

    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.

  • Audio distortion or drop outs while using JBL PartyBoost or Connect+

    If you are having trouble with distortion or drop out, try the following suggestions:

    Move the audio source closer to the speakers

    Move the speakers closer to each other

    Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

    Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

    Restart both your speakers and the audio source

    Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

    Re-pair the audio source with your speaker

    If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

  • What is Proposition 65?

    What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com

  • Speaker Phone Information

    This does not feature an internal speaker phone and cannot be used for phone calls or other VoIP systems.
  • Can I connect the headphones to my UA band?

    Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.

  • Does the US Train feature an audio cable?

    Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)

  • How many hours of playback time can I expect on a full charge on the Go 2?

    You should expect up to 5 hours of audio play back on a full charge. Please keep in mind that increased volume and type of music can effect the battery life.

  • E65BTNC Headphones: Battery Information

    If the JBL E65BTNC battery is completely dead, it typically takes 2 hours of charging time to receive a full charge.

  • Are the materials used in the E45BT/E55BT non-leather?

    Yes. Our E series headphones are made with synthetic protein leather.

  • Can I connect to multiple devices at the same time on the Everest 310/710 headphones?

    To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.

  • How to switch between Game and Chat balance

    Yes, you can adjust game and chat audio balance by rotating the dial up and down. When you rotate the dial, you will feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different, and has no notch, but instead a visual indicator. 

    Category:

    Product information
  • Why is the sound from the ELITE models different with NC activated?

    In the ANC on mode, we take advantage of advanced signal processing to finely tune, and personalize the audio performance. In passive and in ANC off mode, that signal processing is not running, so you may hear a difference in audio performance

  • Ear Pad Replacement Information

    The Quantum Earpads are removable and can be replaced. To order new ear pads, please contact JBL Customer Service for parts replacement support. 

    Category:

    Product information
  • Can I answer calls with the E15?

    Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

  • How does our system figure out which speaker you talked too?

    Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
    All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
    The speaker with the best microphone reception will respond with an answer.

    Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
    If all speakers are muted, all will be silent.
  • How long does JBL LINK 10, 20, 300 or 500 keep my data?

    Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.

  • How do you power on and pair the Reflect Contour?

    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Reflect Contour headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

  • Can I use my Flip3 outside in rainy weather?

    Yes, this is no problem.

  • How many speakers are inside the JBL Soundgear?

    There are four speakers inside, two under each ear, for a more full and expansive experience.

  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

  • Can I listen to YouTube content via Google Chromecast built-in?

    Chromecast built-in does not support YouTube as it is a video service and Chromecast audio only focuses on audio support. The only way to listen to YouTube content is by using Bluetooth or the AUX connection. Please note that there might be a small delay between video and audio on your smart device when using Bluetooth. However, the cast feature is supported by YouTube’s website. Therefore you can stream to the speaker using Wi-Fi via www.youtube.com. Note that is function is only applicable using a computer only.

  • Is this a wireless headphone?

    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

  • What Bluetooth CODEC is supported on the JBL Playlist?

    The speaker supports SBC codec.

  • Endurance Series Headphones: Volume Control

    To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

  • How do you track forward?

    Tap and hold the right earpiece for 2 seconds.