How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?

How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?

The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.
Applies to:

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