How To
How To
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This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.Was this helpful? Thank you for your feedback!
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The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.Was this helpful? Thank you for your feedback!
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These holes are the microphones for the JBL LinkWas this helpful? Thank you for your feedback!
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If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).
Privacy information:
We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
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Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.Was this helpful? Thank you for your feedback!
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Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.Was this helpful? Thank you for your feedback!
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This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.Was this helpful? Thank you for your feedback!
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As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.Was this helpful? Thank you for your feedback!
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This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.Was this helpful? Thank you for your feedback!
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Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
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If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.Was this helpful? Thank you for your feedback!
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The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.Was this helpful? Thank you for your feedback!
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Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.Was this helpful? Thank you for your feedback!
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When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.Was this helpful? Thank you for your feedback!
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If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.Was this helpful? Thank you for your feedback!
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There is a firmware update for the Tour One headphones, release notes below.
What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.Was this helpful? Thank you for your feedback! -
TOUR ONE M2
Software Update Release Notes
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Version: 5.6.0
Release Date: November 29th, 2024
What’s New
- Add Auracast support
- Stability and performance improvements
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TOUR PRO 2
Software Update Release Notes
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Version: 6.2.0 (earbuds)
Release Date: February 25th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add Auracast support
- Stability and performance improvement
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Version: 5.7.0 (earbuds)
Release Date: June 3, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add support for Google Find My Device
- Find My Device for your headphones can be enabled through the Google Find My Device app, which is available on the Google Play Store
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Version: 1.5.9 (charging case)
Release Date: February 22, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Resolve charging case time display error when iPhone country is set to Thai
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Version: 1.5.7 (charging case)
Release Date: December 15, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Performance improvement
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TOUR PRO 3
Software Update Release Notes
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Version: 4.9.2 (earbuds)
Release Date: April 21st, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Fixed bug in custom EQ feature
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Version: 4.7.0 (earbuds)
Release Date: February 24th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Improved Auracast performance for better range and stability with fewer audio drop outs
- Reduced voice prompt volume from 10 to 8
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Version: 4.4.0 (earbuds) ; 4.6.0 (charging case)
Release Date: February 17th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Improved Auracast performance
- Improved Ambient Aware & Talk Thru performance
- Improved call performance
- Performance improvements
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To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.Was this helpful? Thank you for your feedback!
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To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.Was this helpful? Thank you for your feedback!
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First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.Was this helpful? Thank you for your feedback!
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TUNE BEAM
Software Update Release Notes
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Version: 4.4.0
Release Date: September 8, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add L/R sound balance feature
- Minor bug fixed for better user experience
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TUNE BUDS
Software Update Release Notes
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Software Version: V6.1.0
Release Date: November 22nd, 2024
Release Media: OTA (over the air) via JBL Headphone App
What’s New
- Add Google Audio Switch (AS) feature support
- Stability and performance improvement
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JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).Was this helpful? Thank you for your feedback! -
Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles.Was this helpful? Thank you for your feedback!
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You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud.Was this helpful? Thank you for your feedback!
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TUNE FLEX
Software Update Release Notes
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Software Version: V3.1.0 (global)
Release Date: September 14, 2022
Release Media: OTA (over the air) via JBL Headphone App
What’s New- Improved the connectivity between left and right earbud.
- ANC (active noise cancelling) can be activated more quickly.
- Optimized the APP user experience for better flow.
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If you do not perform the "Ear Tip Sound" setting after changing the ear tips, i.e., using the “Open Ear Tips” for “Sealing Ear Tip” mode, the sound will not be as natural as with “Sealing Ear Tips”, and vice versa.Was this helpful? Thank you for your feedback!
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JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
“Open Ear Tips” allow you to be aware of your surroundings while using the earbuds. “Sealing Ear Tips” provide you with greater sound isolation and a more secure fit.Was this helpful? Thank you for your feedback!
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