How To

Support Overview / How To

How To

1217 results
  • Platform Compatibility
    The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:
    • PC
    • PlayStation
    • Mac
    • Nintendo Switch.
  • Platforms that we support

    The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • Platforms we support

    The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • Playback Time
    This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 
  • PlayStation Information
    The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
     All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.

    Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 
  • Power and Pair Information
    Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.
  • Power and Pairing Information
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • Power goes off for one of three reasons.
    Power off pushed, or device inactive for more than 15 minutes, or battery below 5% capacity.
  • Preserving the Battery Life
    To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 
  • Pressing Play/Pause button in short period of time is not resuming or pausing music right away
    With some of the new mobile devices, pressing the Play/Pause button seems not to work, as devices require longer time to receive confirmation of the action. Please check on the JBL Control X wireless top panel LED indication that the command is received and acknowledged before pressing the Play/Pause command again. It can result in having to press the button two times quickly to activate the proper command before command acknowledgement times out.
  • Pressing the association button on secondary speaker causes no sound prompt output from secondary speaker
    Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)
  • Problem pairing Subwoofer to the Soundbar and/or problems with remote programming. How do I reset the SB350?
    Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.
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