How To

Support Overview / How To

How To

1217 results
  • My wireless surround speakers are experience sound interference.

    If you find yourself encountering audio dropouts or interference coming from your surround speakers when they are not docked on the main unit, here are a couple of tips to try to remedy that.

    1. Try moving any wireless routers that are near the sound bar further away.

    2. Reboot router so it can auto select a new frequency channel, since the sound bar and router may be on the same channel resulting in audible interferences

    3. Re-position the surround speakers so they are closer to the main unit.

    4. Re-calibrate the surround speakers

    5. Adjust the volume on the sound bar and gradually raise the volume, if driven to hard the sound bar speakers can distort

  • My Xtreme got dirty after a day on the beach. Can I rinse it under the faucet or shower?
    Yes, rinse it under a faucet or under the shower, but not under full water pressure.
  • Noise Cancelling feature not working while playing on PS4
    If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 
  • Non-removable microphone feature
    We've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.
  • No sound in my Quantum headphones
    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
  • No sound in my Quantum headphones

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

  • No sound in my Quantum headphones
    Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
  • No sound when playing or listening to music
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
     
  • Not able to connect to JBL Portable app using iOS 14 or higher
    The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
    You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
    There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 
  • Not responding to your Voice-commands
    Let's see what we can try to do to solve your problem.
    1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
    2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
    3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.
  • Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
    Yes, this is correct. In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
  • Ordering A Second Wireless Microphone

    While the speaker provides a single wireless microphone in the box, it has the ability to work with two wireless microphones. Some units will include Mic A, while others will have Mic B. If you are looking to order the second mic, you must first determine which mic you already have.

     

    1. Power on the microphone.
    2. Long press the Power button. The mic will power off. Keep pressing the button until the mic shows the version.
      1. 6A08 = Mic A. You will want to order Mic B. Part #050100-000014
      2. 6B08 = Mic B. You will want to order Mic A. Part #02-UMI033-XX0
    3. Please call 1-800-336-4JBL (4525) to place your order.
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