The JBL Tour Pro 2 allows you to find your preferred control method in any scenario. When you want to control your headphones, you no longer need to take your phone out, open the JBL Headphones app and wait for the headphones to connect in the app. All features are accessible directly on the Smart Case, where you can easily select any key feature, you know from the app.

Some of the features you can access on the Smart Case includes playing and pausing your music, skip to the next/previous track, volume adjustment, answer/reject calls, customize the EQ settings, Spatial audio, ANC and Ambient Sound Control, timer & clock, receive notifications, screensavers, and a battery indicator. 

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

JBL Warranty Information
The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

Warranty Period: Car Audio, Marine, Powersports

One year
 

The following Car Audio premier product lines come with a three year warranty:
Stadium
StadiumGTO
Arena

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the JBL warranty?

Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
 
During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
 
Any warranty service or replacement that is performed will not extend the original warranty period.
 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)

• Damage to, or deterioration of, any accessory or decorative surface

• Damage resulting from failure to follow instructions contained in the owner’s manual.

• Damage resulting from the performance of repairs by someone other than an authorized JBL service center

• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
 

1. Have your purchase receipt or order confirmation handy

2. Please visit our support section to fill out the warranty exchange form.

The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.

 

If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
 

LINK MUSIC & LINK PORTABLE

Software Update Release Notes

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Version:  

23.51.21.50 Link Music

23.51.21.30 Link Portable

 

Release Date: June 12, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fixed error message pop-up during Airplay setup

 

LIVE 770NC

Software Update Release Notes

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Version:  4.3.0

Release Date: May 17, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Google Audio Switch (AS) support
2. Stability & performance improvement

------------------------------------------------------------------------ 

Version:  3.9.0

Release Date: October 18, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Improved wear detection function
2. Fixed battery level monitor feature in  JBL Headphone App
3. Fixed bugs

 

 

LIVE BEAM 3

Software Update Release Notes

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 Version:  Headphones 4.6.0 ; Charging Case 4.9.0

Release Date: April 1st, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 What’s New

1. Fixed issue where wallpaper would revert back to default

------------------------------------------------------------------------

 Version:  Headphones 4.5.0 ; Charging Case 4.8.0

Release Date: February 14th, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 What’s New

1. Performance improvements

------------------------------------------------------------------------

 Version:  Headphones 4.2.0 ; Charging Case 4.6.0

Release Date: September 25th, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add 24-hour time format option
2. Stability and performance improvements

 

LIVE FLEX

Software Update Release Notes

------------------------------------------------------------------------

Version:  5.8.0

Release Date: April 7th, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add support for Bluetooth LE Audio - LC3 codec

------------------------------------------------------------------------

Version:  4.3.7

Release Date: October 12, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Google Audio Switch support

LIVE FLEX 3

Software Update Release Notes

------------------------------------------------------------------------

Version:  Headphones 4.0.0 ; Charging Case 5.0.0

Release Date: February 21st, 2025

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add support for single earbud update, i.e. replacement earbud
2. Add Google Finder feature
3. Stability and performance improvements

------------------------------------------------------------------------

Version:  Headphones 2.8.0 ; Charging Case 4.2.0

Release Date: May 29, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Improve call quality
2. Improve charging case unlock experience

LIVE FREE 2 TWS
Software Update Release Notes
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Software Version:  V6.9.8
Version (iOS):  V5.7.9
Version (Android):  V5.7.9
Release Date:  July 8, 2022
Release Media:  OTA via JBL Headphone App


What’s New

1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.