Rated Power Output

Partybox 200:
AC Power 120W
12V (car) 90W (PLEASE NOTE: NO BATTERY)

Partybox 300:
AC Power 120W
DC Power (battery) 90W
12V Power (car) 90W (PLEASE NOTE: DOES NOT CHARGE THE PARTYBOX, ONLY POWERS)

Partybox 310:
AC Power - 240W
DC Power (battery) - 140W
12V Power (car) - 140W (PLEASE NOTE: DOES CHARGE THE PARTYBOX)

JBL PARTYBOX APP

Software Update Release Notes

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Version:  Android 3.7.13 ; iOS 3.7.12

Release Date: October 8, 2023

What’s New

1. Seamlessly connect PartyBox Club 120 & Stage 320 with previous PartyBox models (710/310/110/Encore/Encore Essential)
2. Enhance multi-speaker connection performance
3. Add support for Partylight Beam

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Version:  Android 3.4.24 ; iOS 3.4.24

Release Date: October 8, 2023

What’s New

1. Add support to turn PartyBox's feedback tone on/off

 

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

JBL PORTABLE App
Software Update Release Notes
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Version (iOS):  5.6.7
Version (Android):  N/A
Release Date:  September 13, 2022
Release Media:  App Store (iOS)


What’s New

1. Solved the issue that iOS 16 users could not use JBL PORTABLE App

The single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off.  It behaves slightly different than you might expect.  Here is a description of how to accomplish each task.

To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)

To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)

NOTE:  The voice prompt will never state that TalkThru is Off.
 

JBL QUANTUM ENGINE
Software Update Release Notes
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Version:  1.19.0.2025
Release Media: Via QuantumENGINE
Release Date: June 20, 2024

What’s New

1. Add support for Quantum 50C & Quantum 360 Wireless
2. Add max volume indicator for Quantum Stream Wireless
3. UI improvements for better user experience

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Version:  1.17.0.1950
Release Media: Via QuantumENGINE
Release Date: November 21, 2023

What’s New

1. Add product support for Quantum Stream Talk
2. Add EQ store feature for Quantum 350 & Quantum 360 P/ X
3. Firmware update stability improvement for Quantum 810
4. UI improvements for better user experience

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Version:  1.6.0.1053
Release Media: Via QuantumENGINE
Release Date: January 21, 2021

What’s New

1. Add welcome feature
2. Add surround mode feature
3. ANC/TT toggle has been implemented
4. Sidetone setting has been turned off by default
5. QuantumSURROUND/QuantumSPHERE quality and performance improvement
6. Quantum 300 mic gain improvement
7. Quantum 800 firmware update stability improvement
8. Bugs fixed

 

 

You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

JBL Warranty Information
The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

Warranty Period: Car Audio, Marine, Powersports

One year
 

The following Car Audio premier product lines come with a three year warranty:
Stadium
StadiumGTO
Arena

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the JBL warranty?

Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
 
During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
 
Any warranty service or replacement that is performed will not extend the original warranty period.
 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)

• Damage to, or deterioration of, any accessory or decorative surface

• Damage resulting from failure to follow instructions contained in the owner’s manual.

• Damage resulting from the performance of repairs by someone other than an authorized JBL service center

• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
 

1. Have your purchase receipt or order confirmation handy

2. Please visit our support section to fill out the warranty exchange form.

The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.

 

If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
 

LINK MUSIC & LINK PORTABLE

Software Update Release Notes

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Version:  23.51.21.50

Release Date: June 12, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fixed error message pop-up during Airplay setup

 

LIVE 770NC

Software Update Release Notes

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Version:  4.3.0

Release Date: May 17, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Google Audio Switch (AS) support
2. Stability & performance improvement

------------------------------------------------------------------------ 

Version:  3.9.0

Release Date: October 18, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Improved wear detection function
2. Fixed battery level monitor feature in  JBL Headphone App
3. Fixed bugs

 

 

LIVE BEAM 3

Software Update Release Notes

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Version:  Headphones 4.2.0 ; Charging Case 4.6.0

Release Date: September 25th, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add 24-hour time format option
2. Stability and performance improvements

LIVE FLEX

Software Update Release Notes

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Version:  4.3.7

Release Date: October 12, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Google Audio Switch support

LIVE FLEX 3

Software Update Release Notes

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Version:  Headphones 2.8.0 ; Charging Case 4.2.0

Release Date: May 29, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Improve call quality
2. Improve charging case unlock experience

LIVE FREE 2 TWS
Software Update Release Notes
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Software Version:  V6.9.8
Version (iOS):  V5.7.9
Version (Android):  V5.7.9
Release Date:  July 8, 2022
Release Media:  OTA via JBL Headphone App


What’s New

1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.

LIVE PRO 2

Software Update Release Notes

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Version:  5.8.0

Release Date: December 1, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Stability and performance improvement

------------------------------------------------------------------------ 

Version:  5.0.0

Release Date: September 13, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Add L/R balance feature support
2. Minor bug fixes for better user experience

 

The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

Microphone Cleaning (handheld mics)

There are two very important reasons to keep your microphone clean.

1. Hygiene/Germs, especially when a mic is used by multiple people, can unknowingly be spread.
2. Dried spit, dust, dirt and debris can build up in the screen and sponge, negatively affecting the microphones’ ability to accurately pick up and reproduce the voice or instrument.

 

To clean the microphone…

1. Remove/Unscrew the grille from the microphone, turning counter-clockwise.

2. Remove the foam from the inside of the grille.

3. Wash the foam with warm water and dish soap.
4. Clean the grille with any household non-abrasive disinfectant/cleaner.
5. Thoroughly dry both the grille and the foam.
6. Insert the foam into the grill.
7. Screw the grille back onto the microphone, turning clockwise.

 

NOTE: For quality purposes, it is recommended that the screen of the microphone be cleaned once per month when used on a regular basis. For hygienic purposes, when used by multiple people, cleaning is recommended more often, possibly even nightly.

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

If one of the wireless mics is not working, we recommend the following: 

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
 

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS


Tour Pro+ TWS


Tour One

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

While using the Wired Aux Connection, the microphone will be switched off. 

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


 

If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

1. Insert both earbuds into the charging case.
2. Try to click 5 times on both left and right earbuds button simultaneously, to reconnect left and right earbuds.
 

Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

Yes, rinse it under a faucet or under the shower, but not under full water pressure.

Voice commands can only be triggered by the user who registered them during setup.

A certain degree of sensitivity is necessary to make the response system function. In some cases, hair or a cap touching the sensor plates can activate the system, even if you do not want it. The solution is to lock the sensor system. Put your finger on the left sensor plate, and hold it there for more than 4 seconds. Now the sensors are locked, and the problem is solved. Unlocking is done the same way.

Tap-hold on the right ear bud forcefully to reconnect heart rate. If this does not work, Hold the middle button to turn off, then back on your headphones.

With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.

Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.

See the release notes for app version 4.10.9 below:
- Adding support for TOUR PRO+ TWS and TOUR ONE Global version
- Removing expired DJ’s signatures

This headphone is supported by the My JBL Headphones App.

To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.

There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

In order to get the earbuds to power on, please remove the plastic film to allow the pins in the charging case to make contact with the contact plates on the earbuds.

1. Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
2. Ensure it is plugged into power and the power LED is illuminated.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the speaker or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the JBL ONE app installed and connected to your home network.

It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.

This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

There are two ways to blow speakers. The first is the one we all know and understand. If you pump 500 watts into a speaker that is only rated at 100 watts, kaboom, it blows up. As a result, very few of us do this. So then why are all of these poor, helpless speakers blowing up? Because of the second reason, under-powering. It's really a misleading term, but let's try to explain. First let's take it to the maximum. Example: You have a 1000 watt speaker and a 100 watt amplifier. The way you like to listen to music requires 300 watts. Typically, you will ask your amp to put out that 300 watts that you want to hear. The amp will do it, but it will clip and distort. Unfortunately, the human ear can't hear distortion until it reaches almost 10%. By that time it's usually too late. The speaker keeps trying to reproduce this distortion that it's not capable or reproducing and eventually it blows (usually the tweeter fails first). If you are blowing speakers with an amp that has a power rating lower than your speakers, you are pushing your amp too far, causing it to clip, and blowing speakers. If you are pushing your system too hard, it is suggested that you realize your systems limitations or recommend that you get a more powerful amplifier. Please realize, if you only buy speakers that will handle more power and not a more powerful amplifier, you won't solve the problem. The speakers will still blow, because it is distortion that is blowing them, not too much power.

Our Control X Wireless speaker has two different patterns for switching on, when using either battery or AC power. When using battery, turning on one speaker in either stereo mode or association mode (4 speakers connected), all will turn on simultaneously, no matter which is primary or secondary. When connected to AC power, switch on the primary speaker in stereo or associated mode, and the secondary speakers will follow. If you have associated speakers stereo or 4 speakers connected, then you have to press primary speaker's power button for more than 2 seconds, then the primary will send signal to secondaries, and they will wake up. It takes approx. 30-60 seconds before all are switched on. If your press it too short (less than 2 seconds), the primary speaker will not "pair" the secondary speakers together. Switch off the primary and start over again.

Some mobile phones, tablet computers or laptop computers will react to the powerful magnetic field from the loudspeaker drive units that are right beneath the top panel. Some have magnetic sensors built in, which means that covers with magnets in the lid can turn the phone ON when the cover lid is opened, and turn it OFF again when the lid is closed. Such phones may turn off if placed on certain portions of the top panel. Other devices are simply sensitive to magnetic fields. You can move the device around on the top of your L8 or L16 speaker, to check if some locations are better than others. The magnetic fields are most powerful near the front panel, where the speaker units are mounted. If you cannot find a location which works, your particular phone, tablet or laptop cannot be used while resting on the top panel of your speaker. There are no reports of damage to any devices because of this phenomenon.

This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.

When you are installing new apps or adding content to your LINK BAR, the system may be a bit slower when dealing with multiple things.
Here is a couple of things you should know.

1. You need a speedy internet connection to download all the content you added.
2. Wait for everything to be finished, then you can enjoy the system without any issues.
3. Reboot LINK BAR after installing all apps. A fresh reboot can help and enhance performance.

If you find yourself encountering audio dropouts or interference coming from your surround speakers when they are not docked on the main unit, here are a couple of tips to try to remedy that.

1. Try moving any wireless routers that are near the sound bar further away.

2. Reboot router so it can auto select a new frequency channel, since the sound bar and router may be on the same channel resulting in audible interferences

3. Re-position the surround speakers so they are closer to the main unit.

4. Re-calibrate the surround speakers

5. Adjust the volume on the sound bar and gradually raise the volume, if driven to hard the sound bar speakers can distort

Yes, rinse it under a faucet or under the shower, but not under full water pressure.

If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0.