Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.

No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.

With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.

No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.

No, the headphones switch on and off with the Oculus Rift.

No. It is the only available connection.

No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.

Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.

Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.

There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.

The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.

No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.

No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.

Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.

Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.

This model is supported by the JBL Partybox App.
Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

SETTINGS: OTA update | Firmware Version | Quick Start Guide

REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode

This headphone does not feature volume control. You must manually control volume from your device.

Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.

JBL BAR Setup App (for Bar 5.1 Surround)
Software Update Release Notes
------------------------------------------------------------------------
Version (iOS):  1.0.9431 (2208021531)
Version (Android):  1.0.11129
Release Date:  August 22, 2022
Release Media:  App Store (iOS & Android)


What’s New

1. Improved Amazon Account setup experience
2. Improved the overall customer experience

JBL BASSPRO GO

Software Update to V2

(new feature, supports Home Power Adapter)

 

 

This update allows you to update your original BASSPRO GO to version 2 which will now be compatible with the Home Power Adapter.

 

This update is fairly intricate. We recommend that it be done by a professional. All JBL authorized car audio dealers can perform this update. However, if you’d like to perform the update yourself, please download the instructions here and read through them. If you feel comfortable performing the update yourself, download the zip file here, and be sure to follow the instructions 100% to the letter.

IMPORTANT: To ensure that the JBL CHARGE 3 is waterproof, please remove all cable connections and tightly close the cap; exposing the JBL CHARGE 3 to liquids without doing so may result in permanent damage to the speaker. And do not expose the JBL CHARGE 3 to water while charging, as doing so may result in permanent damage to the speaker or power source.

IPx7 waterproof is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.

Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.

When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.

In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

JBL HEADPHONE APP

Software Update Release Notes

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Version:  Android 5.24.12 ; iOS 5.24.12

Release Date: November 1st, 2024

What’s New

1. Add 24-hour time format option for Live Beam 3, Live Buds 3, and Live Flex 3 Smart Charging Case
2. Add Auracast support to Tour One M2
3. Bug fixes

------------------------------------------------------------------------

Version:  Android 5.21.9 ; iOS 5.21.10

Release Date: May 21, 2024

What’s New

1. Add support for Quantum 360 Wireless, Quantum 360P Wireless, Quantum 360X Wireless, & Live 675NC

PSAP (Personal Sound Amplification) is a new feature accessible within the JBL Headphones App. When this feature is turned on, it works similar to Ambient Aware, but it focuses on picking up vocal frequencies in front of you. 

 

1. GAIN: The Personal Sound Amplification function is designed to amplify sound in the vocal range, it can assist users with (limited) hearing loss to maintain conversations more easily, especially in noisy environments. It should then amplify the speech of the person sitting across from you, not the general ambient sound as with Ambient Aware. The algorithm uses beamforming to pick out the voice from the other sounds, much like what happens during a phone call, but instead of focusing on your own voice it focuses on the voice further away from you. The gain setting allows you to amplify those vocal frequencies.

 

2. BALANCE: The balance setting adjusts the amplification effect between your left and right ears using the slider. When set to 0 (in the middle), both ears will receive the same amplification, but depending on the user’s personal needs/preferences, they can focus the amplification more towards either the left or right ear. 

 

JBL ONE APP

Software Update Release Notes

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 Version:  Android 1.9.11 ; iOS 1.9.11

Release Date: October 25th, 2024

 

What’s New

1. Add support for PartyTogether feature to wirelessly connect multiple Auracast compatible speakers
2. Upgrade EQ with Presets & 7-band customization
3. Introduce Night Listening Mode on Bar 700 and above
4. Add battery indicator of rear surround speakers for JBL Bar 700 and above
5. Add remote control IR learning guide for BAR series
6. Performance improvements

------------------------------------------------------------------------

 Version:  Android 1.8.18 ; iOS 1.8.18

Release Date: June 27, 2024

 

What’s New

1. Add support for PartyLight Beam
2. Add 4 new ambient audio tracks - Forest, Rain, Ocean, City Walk to Moment setup option
3. Add JBL user account* with Product Registration support

*Availability depends on region, Product Registration is only for JBL One compatible products

 

Rated Power Output

Partybox 200:
AC Power 120W
12V (car) 90W (PLEASE NOTE: NO BATTERY)

Partybox 300:
AC Power 120W
DC Power (battery) 90W
12V Power (car) 90W (PLEASE NOTE: DOES NOT CHARGE THE PARTYBOX, ONLY POWERS)

Partybox 310:
AC Power - 240W
DC Power (battery) - 140W
12V Power (car) - 140W (PLEASE NOTE: DOES CHARGE THE PARTYBOX)

JBL PARTYBOX APP

Software Update Release Notes

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Version:  Android 3.7.13 ; iOS 3.7.12

Release Date: October 8, 2023

What’s New

1. Seamlessly connect PartyBox Club 120 & Stage 320 with previous PartyBox models (710/310/110/Encore/Encore Essential)
2. Enhance multi-speaker connection performance
3. Add support for Partylight Beam

------------------------------------------------------------------------

Version:  Android 3.4.24 ; iOS 3.4.24

Release Date: October 8, 2023

What’s New

1. Add support to turn PartyBox's feedback tone on/off

 

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

JBL PORTABLE App
Software Update Release Notes
------------------------------------------------------------------------
Version (iOS):  5.6.7
Version (Android):  N/A
Release Date:  September 13, 2022
Release Media:  App Store (iOS)


What’s New

1. Solved the issue that iOS 16 users could not use JBL PORTABLE App

The single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off.  It behaves slightly different than you might expect.  Here is a description of how to accomplish each task.

To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)

To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)

NOTE:  The voice prompt will never state that TalkThru is Off.
 

JBL QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------

Version:  1.19.0.2025
Release Media: Via QuantumENGINE
Release Date: June 20, 2024

What’s New

1. Add support for Quantum 50C & Quantum 360 Wireless
2. Add max volume indicator for Quantum Stream Wireless
3. UI improvements for better user experience

------------------------------------------------------------------------

Version:  1.17.0.1950
Release Media: Via QuantumENGINE
Release Date: November 21, 2023

What’s New

1. Add product support for Quantum Stream Talk
2. Add EQ store feature for Quantum 350 & Quantum 360 P/ X
3. Firmware update stability improvement for Quantum 810
4. UI improvements for better user experience

------------------------------------------------------------------------

Version:  1.6.0.1053
Release Media: Via QuantumENGINE
Release Date: January 21, 2021

What’s New

1. Add welcome feature
2. Add surround mode feature
3. ANC/TT toggle has been implemented
4. Sidetone setting has been turned off by default
5. QuantumSURROUND/QuantumSPHERE quality and performance improvement
6. Quantum 300 mic gain improvement
7. Quantum 800 firmware update stability improvement
8. Bugs fixed

 

 

You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

JBL Warranty Information
The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

Warranty Period: Car Audio, Marine, Powersports

One year
 

The following Car Audio premier product lines come with a three year warranty:
Stadium
StadiumGTO
Arena

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the JBL warranty?

Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
 
During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
 
Any warranty service or replacement that is performed will not extend the original warranty period.
 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)

• Damage to, or deterioration of, any accessory or decorative surface

• Damage resulting from failure to follow instructions contained in the owner’s manual.

• Damage resulting from the performance of repairs by someone other than an authorized JBL service center

• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
 

1. Have your purchase receipt or order confirmation handy

2. Please visit our support section to fill out the warranty exchange form.

The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.

 

If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
 

LINK MUSIC & LINK PORTABLE

Software Update Release Notes

------------------------------------------------------------------------

Version:  23.51.21.50

Release Date: June 12, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fixed error message pop-up during Airplay setup

 

LIVE 770NC

Software Update Release Notes

------------------------------------------------------------------------ 

Version:  4.3.0

Release Date: May 17, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Google Audio Switch (AS) support
2. Stability & performance improvement

------------------------------------------------------------------------ 

Version:  3.9.0

Release Date: October 18, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Improved wear detection function
2. Fixed battery level monitor feature in  JBL Headphone App
3. Fixed bugs

 

 

LIVE BEAM 3

Software Update Release Notes

------------------------------------------------------------------------

 

Version:  Headphones 4.2.0 ; Charging Case 4.6.0

Release Date: September 25th, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add 24-hour time format option
2. Stability and performance improvements

LIVE FLEX

Software Update Release Notes

------------------------------------------------------------------------

Version:  4.3.7

Release Date: October 12, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Google Audio Switch support

LIVE FLEX 3

Software Update Release Notes

------------------------------------------------------------------------

 

Version:  Headphones 2.8.0 ; Charging Case 4.2.0

Release Date: May 29, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Improve call quality
2. Improve charging case unlock experience

LIVE FREE 2 TWS
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V6.9.8
Version (iOS):  V5.7.9
Version (Android):  V5.7.9
Release Date:  July 8, 2022
Release Media:  OTA via JBL Headphone App


What’s New

1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.

LIVE PRO 2

Software Update Release Notes

------------------------------------------------------------------------

Version:  5.8.0

Release Date: December 1, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Stability and performance improvement

------------------------------------------------------------------------ 

Version:  5.0.0

Release Date: September 13, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

What’s New

1. Add L/R balance feature support
2. Minor bug fixes for better user experience

 

The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.