How To

Support Overview / How To

How To

1217 results
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the device still splash-proof if the flap over the aux input and the charging socket is open?
    No, only if the socket is closed.
  • Is the device still splash-proof if the zipper over the connection panel is open?
    No, only if the zipper is closed.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the Everest Elite 100 waterproof?
    No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
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