How To

No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

No, the speaker needs to be connected to power before it can work.

No. Please don’t expose JBL Trip to rain or other liquids.

Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.

This model is not supported by the JBL Partybox App.

Please do the following in this order…

1. Go into the app and clear the Cache
2. Uninstall the app from your device
3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
5. Reset the headphones/speaker
6. Pair the headphone/speaker to your device
7. Play some music to ensure a good Bluetooth connection
8. Download and install the app
9. Open the app and allow all permissions (app will not function without permissions)
10. When the app opens, it should find your speaker and function properly

No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.

No, the case is NOT waterproof

The case handle light rain and snow, but will not be waterproof if submerged into water.

Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.

No, only if the socket is closed.

No, only if the zipper is closed.

No. This is a wired headphone that features a one button microphone.

E55BT is an over-ear headphone.

No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.

No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.

No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.

No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.

The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.

Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.

Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.

No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.

With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.

No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.

No, the headphones switch on and off with the Oculus Rift.

No. It is the only available connection.

No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.

Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.

Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.

There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.

The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.

No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.

No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.

Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.

Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.

This model is supported by the JBL Partybox App.
Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

SETTINGS: OTA update | Firmware Version | Quick Start Guide

REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode

This headphone does not feature volume control. You must manually control volume from your device.

Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.

JBL BAR Setup App (for Bar 5.1 Surround)
Software Update Release Notes
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Version (iOS):  1.0.9431 (2208021531)
Version (Android):  1.0.11129
Release Date:  August 22, 2022
Release Media:  App Store (iOS & Android)


What’s New

1. Improved Amazon Account setup experience
2. Improved the overall customer experience

JBL BASSPRO GO

Software Update to V2

(new feature, supports Home Power Adapter)

 

 

This update allows you to update your original BASSPRO GO to version 2 which will now be compatible with the Home Power Adapter.

 

This update is fairly intricate. We recommend that it be done by a professional. All JBL authorized car audio dealers can perform this update. However, if you’d like to perform the update yourself, please download the instructions here and read through them. If you feel comfortable performing the update yourself, download the zip file here, and be sure to follow the instructions 100% to the letter.

IMPORTANT: To ensure that the JBL CHARGE 3 is waterproof, please remove all cable connections and tightly close the cap; exposing the JBL CHARGE 3 to liquids without doing so may result in permanent damage to the speaker. And do not expose the JBL CHARGE 3 to water while charging, as doing so may result in permanent damage to the speaker or power source.

IPx7 waterproof is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.

Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.

When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.

In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

JBL HEADPHONE APP

Software Update Release Notes

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Version:  Android 5.24.12 ; iOS 5.24.12

Release Date: November 1st, 2024

What’s New

1. Add 24-hour time format option for Live Beam 3, Live Buds 3, and Live Flex 3 Smart Charging Case
2. Add Auracast support to Tour One M2
3. Bug fixes

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Version:  Android 5.21.9 ; iOS 5.21.10

Release Date: May 21, 2024

What’s New

1. Add support for Quantum 360 Wireless, Quantum 360P Wireless, Quantum 360X Wireless, & Live 675NC

PSAP (Personal Sound Amplification) is a new feature accessible within the JBL Headphones App. When this feature is turned on, it works similar to Ambient Aware, but it focuses on picking up vocal frequencies in front of you. 

 

1. GAIN: The Personal Sound Amplification function is designed to amplify sound in the vocal range, it can assist users with (limited) hearing loss to maintain conversations more easily, especially in noisy environments. It should then amplify the speech of the person sitting across from you, not the general ambient sound as with Ambient Aware. The algorithm uses beamforming to pick out the voice from the other sounds, much like what happens during a phone call, but instead of focusing on your own voice it focuses on the voice further away from you. The gain setting allows you to amplify those vocal frequencies.

 

2. BALANCE: The balance setting adjusts the amplification effect between your left and right ears using the slider. When set to 0 (in the middle), both ears will receive the same amplification, but depending on the user’s personal needs/preferences, they can focus the amplification more towards either the left or right ear. 

 

JBL ONE APP

Software Update Release Notes

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 Version:  Android 1.9.11 ; iOS 1.9.11

Release Date: October 25th, 2024

 

What’s New

1. Add support for PartyTogether feature to wirelessly connect multiple Auracast compatible speakers
2. Upgrade EQ with Presets & 7-band customization
3. Introduce Night Listening Mode on Bar 700 and above
4. Add battery indicator of rear surround speakers for JBL Bar 700 and above
5. Add remote control IR learning guide for BAR series
6. Performance improvements

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 Version:  Android 1.8.18 ; iOS 1.8.18

Release Date: June 27, 2024

 

What’s New

1. Add support for PartyLight Beam
2. Add 4 new ambient audio tracks - Forest, Rain, Ocean, City Walk to Moment setup option
3. Add JBL user account* with Product Registration support

*Availability depends on region, Product Registration is only for JBL One compatible products