How To

Support Overview / How To

How To

1217 results
  • How will I know when Charge 3 needs to be recharged?
    The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I've paired my ELITE headphones, but the app does not recognize them - what's wrong?
    Close and reopen the app. This will ensure that the app recognizes the headphones.
  • I am not able to connect JBL DRG to my head unit via Bluetooth.
    JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.
  • I am not able to stream Spotify music to my JBL Playlist, how come?
    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.
  • I am not able to upgrade the firmware on JBL DRG with Apps.
    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.
  • I am trying to use Chromecast, but it is not working after the setup.
    To use Chromecast, you must continue the setup in the Google Home app first.
    Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
    For this to happen, you must sign-in with your Google account.

    You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.
  • I am trying to watch videos on Bilibili using AirPlay, but experiencing many audio dropouts and issues. How can I fix it?

     

    There is a known problem using Bilibili audio over AirPlay on iOS 16. Until the issue is fixed, please try using Bluetooth instead.

  • I can't listen to music on my JBL Soundbar while the TV is off. How can I change this?
    The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.
  • I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.

    Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.
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