How To

Support Overview / How To

How To

1202 results
  • How to use Google Assistant

    Press and hold the voice button while talking, then release the button to trigger. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/headphones

    Get your notifications

    Tap and hold the voice button without talking, then release the button

    Stop your Google Assistant

    Touch the voice button once.

    Reply to the message (where available)

    After receiving a message notification, touch and hold the voice button to respond. When you’re done, release the button.

  • How to use Google Assistant with a smart speaker
    This video shows how to use a smart speaker that has Google Assistant built-in.
    Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

  • How to use Google Assistant with your headphones
    After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
    Trigger Google - #1 FAQ.png
    Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

    Get your notifications
    Double-tap the Action button.

    Stop your Google Assistant
    Touch the Action button.

    Reply to the message (where available)
    After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

    For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

     
  • How to use your Quantum wirelessly
    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.
  • How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?
    The 4 LED's on the front of the unit will light up.
  • How will I know when Charge 3 needs to be recharged?
    The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I've paired my ELITE headphones, but the app does not recognize them - what's wrong?
    Close and reopen the app. This will ensure that the app recognizes the headphones.
  • I am not able to connect JBL DRG to my head unit via Bluetooth.
    JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.
  • I am not able to stream Spotify music to my JBL Playlist, how come?
    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.
  • I am not able to upgrade the firmware on JBL DRG with Apps.
    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.
  • I am trying to use Chromecast, but it is not working after the setup.
    To use Chromecast, you must continue the setup in the Google Home app first.
    Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
    For this to happen, you must sign-in with your Google account.

    You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.
  • I am trying to watch videos on Bilibili using AirPlay, but experiencing many audio dropouts and issues. How can I fix it?

     

    There is a known problem using Bilibili audio over AirPlay on iOS 16. Until the issue is fixed, please try using Bluetooth instead.

  • I can't listen to music on my JBL Soundbar while the TV is off. How can I change this?
    The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.
  • I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.

    Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.
  • I cannot connect the subwoofer to my SB150, how come?
    If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.
  • I cannot connect to my device anymore via Bluetooth, what can i do?
    Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.
  • I cannot find the power button on the secondary speaker
    As shown in the owner's manual, the "X" on the secondary speaker's rubber band is the power button.
  • I cannot get my Control X Wireless speaker to enter Bluetooth mode, or use analog input.
    Look at the back of the primary speaker, which is the one with pause/play and volume controls. You will see a switch called "mode". This switch can be in either S or P position. S stands for Secondary, P stands for Primary. Switch to Primary, and your speaker will now open Bluetooth and will accept analog signals. (The Secondary position is used for systems where four speakers are in use, since only one speaker can act as primary speaker.)
  • I cannot pair the soundbar center speaker with the subwoofer. What can I do to make this work?
    The most important thing, is to be sure that both blue LEDs must flash quickly, one on the center speaker, one on the subwoofer. If just one of these LEDs does not flash quickly, pairing cannot take place. If it is difficult to make one of the LEDs change to quick flash, it may be that the button is held too long, or not pressed in the right angle. Try again with a short, firm press less then a second.
  • I can only hear out of the right ear when I take a phone call with the JBL Free. Is this normal?
    What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.
  • I can’t seem to get UA Sport Wireless Heart Rate headphones to function correctly with my Android N/7.x device. How can I fix this?
    Android N, version 7.0 may have some compatibility issues, that are resolved with Android version 7.1. If your device is running Android N 7.0, please update it to 7.1 which should fix your issue.
  • I can’t successfully register voice commands using my smart phone.
    The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.
  • I can’t upload the voice commands I registered.
    Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.
  • I do not get audio from my TV.
    Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".
  • I do not get audio from my TV.
    Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".
  • If I have a JBL Authentics L8 or L16 that is connected to Wi-Fi, do I need an Adapt to stream to it?
    Yes, you will need to connect an Adapt to stream music to the JBL Authentics products.
  • If I have two or more Heart Rate devices connected to UA Record, how can I select my headphones to be used for my workout?
    When starting a workout in UA Record, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.
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