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  • BOOMBOX 3: Software Update Release Notes

    BOOMBOX 3
    Software Update Release Notes
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    Software Version:  V0.3.0.0
    Version (iOS):  N/A
    Version (Android):  N/A
    Release Date:  July 27, 2022
    Release Media:  OTA (over the air) via JBL Portable App


    What’s New
    1. Fixed Issue: Red LED keeps flashing after powering off the device
    2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
    3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
    4. Other minor bug fixes and performance improvements
  • BOOMBOX 3 WI-FI: Software Update Release Notes

    BOOMBOX 3 WI-FI

    Software Update Release Notes

    ------------------------------------------------------------------------
    Version:  24.25.41.60.00
    Release Date: June 28, 2024
    Release Media: OTA (over the air) Update
     
    What’s New

    1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
    2. Add product registration support in One App
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  24.11.11.60.00

    Release Date: April 9, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add Roon Ready feature
    2. Multi-Channel Bass optimization
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  23.43.41.60.00

    Release Date: November 15, 2023

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add support for Immersive Audio feature
    2. Add support for TIDAL Connect
  • Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
  • Call Information
    To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.
  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
  • Can Apple's Siri assistant be activated from the headphone remote?
    No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.
  • Can Boost TV be wall-mounted?
    Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.
  • Can Charge 3 be updated and how?
    Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.
  • Can Control Xstream withstand all weather.
    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.
  • Can Horizon wake you up with Bluetooth music from a telephone?
    Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.
  • Can I activate heart rate voice info with gloves on?
    No, you will need to use your fingertips, or use special gloves made for touch-screen use.
  • Can I add a subwoofer to EON 208P?
    Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.
  • Can I adjust the call tone level on JBL Soundgear?
    While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.
  • Can I also have my product delivered to an address that is different to my invoice address?
    When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).
  • Can I answer calls with the E15?
    Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.
  • Can I bi-wire my Arena speakers?
    No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.
  • Can I cancel my order for a Personalized Product?
    JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?
    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.
  • Can I change my order?
    Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.
  • Can I change the Bluetooth name for my JBL Boost TV?
    Sorry, this is not possible.
  • Can I change the Bluetooth name for my JBL SB 250?
    Sorry, this is not possible.
  • Can I change the shipping address for a Personalized Product order?
    We can help you try to correct typos and other minor errors up to 24 hours after the order has been placed. Please contact our Customer Support team for assistance.

    Other than minor corrections, we cannot change the shipping address.

    IMPORTANT: Once the order has shipped, we cannot make corrections.
  • Can I charge it connected to a wall power outlet.
    Yes. A usb wall adapter would be required.
  • Can I charge the speaker when it is wet?
    You need to dry the micro USB or power ports completely before plug-in power for charging.
  • Can I check the software version on my Boost TV?
    Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.
  • Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?
    SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.
  • Can I connect 2 separate wired devices to the Boost TV AUX and optical Inputs?
    Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.
  • Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • Can I connect Clip2 to a computer.
    Yes. Connect Bluetooth or auxiliary. Remember that Bluetooth can only work if the source supports A2DP stereo audio streaming, which may not be the case for all computers.
  • Can I connect more than one Bluetooth device?
    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.
  • Can i connect more than one Bluetooth device to my Control X wireless?
    No, you can only have one activate device connected to the speaker. Please un-pair your current Bluetooth device, then connect with another device if needed.
  • Can I connect more than one Soundgear to the BTA transmitter?
    No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.
  • Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
  • Can I connect my Control Xstream speakers to 5GHz Wi-Fi?
    Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.
  • Can I connect my EON speaker to a computer with Bluetooth?
    Yes, provided that your computer supports A2DP Stereo audio streaming over Bluetooth, you can connect to JBL EON 208P and EON ONE. If your computer can connect to a mouse, a keyboard or a printer with Bluetooth, but not the EON speaker, please check if A2DP is supported. If it is not, ask the provider or manufacturer of your computer how to establish A2DP support.
  • Can I connect my Soundgear with analog jack cable, or other cables?
    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.
  • Can I connect the headphones to my UA band?
    Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.
  • Can I connect to multiple devices at the same time on the Everest 310/710 headphones?
    To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.
  • Can I connect to multiple devices at the same time on the Inspire/Focus 500 headphones?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I connect to multiple devices on the E45BT/E55BT?
    Yes. The E45/E55BT headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the E65BTNC?
    Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the JBL DUETNC?
    Yes. The JBL DUETNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I control volume on the C100SI?
    No, the remote control is a 1-button type which does not feature volume control.
  • Can I create my own custom Equalization setting?
    Yes. By using the My JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. JBL provides you with three presets, or you can adjust the setting of each frequency to create your own personalized EQ
  • Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of your speaker/soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
  • Can I customize my Heart Rate Zones?
    Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.
  • Can I disable Voice function?
    Yes, there are two ways to disable the voice assistant feature.
    1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
  • Can I do something to have my Horizon wake me up with lower volume than the built-in alarms?
    Since the internal wake-up signals and FM radio do not permit adjustment of the wake-up signal volume, it may be desirable to use an alternative signal source. Connect a smartphone with Bluetooth, and set the Horizon to use the Bluetooth input for wake-up sound. If you reduce the output volume on your smartphone to a suitable level, you will experience a much lower signal volume when Horizon activates the smartphone through Bluetooth when the wake-up time has been reached. With a smartphone, both music from the phone's internal memory, its FM radio, web radio or streamed music may be used. If you want to wake up to a certain song, select the desired tune on the phone, and when it receives the Play command from Horizon, it will begin the right tune.
  • Can I factory reset my JBL Playlist speaker?
    Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.
  • Can I get a wall bracket for Control X Wireless?
    Please note that although the Wireless version of Control X does have a threaded insert for brackets, JBL offers no brackets. The brackets for the Control X passive model cannot be used with the wireless version. Brackets for the wireless version must be custom made.
  • Can I get wallmounts for Control Xstream
    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.
  • Can I install it under the driver’s or a passenger’s seat?
    In most cases there would not be room for this driver under a car seat. But there is a under seat model.
  • Can i learn additional IR codes, other than what the QSG is saying?
    We only offer volume+ and volume-, mute and power for your TV remote to learn these IR codes.
  • Can I listen to music while charging?
    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.
  • Can I listen to music while charging my E55BT or E45BT?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E65BTNC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my JBL DUET NC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while I am charging my E25BT headphones?
    Unfortunately, you cannot turn on and use the headphones while they are charging.
  • Can I mix my speakers, connecting a black speaker with a red speaker?
    Speakers are associated with each other from the factory. If one of them fails, and you get a replacement, then you will need to follow the association section in the owner's manual, so you can pair your new speaker with the one you have. We do not recommend doing this to mix differently colored speakers, only if one of them becomes defective.
  • Can I pair my Focus 500/700 to multiple devices?
    Yes, these headphones can be connected and paired to two devices at the same time.
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