How To

Support Overview / How To

How To

1202 results
  • BOOMBOX 3: Software Update Release Notes

    BOOMBOX 3
    Software Update Release Notes
    ------------------------------------------------------------------------
    Software Version:  V0.3.0.0
    Version (iOS):  N/A
    Version (Android):  N/A
    Release Date:  July 27, 2022
    Release Media:  OTA (over the air) via JBL Portable App


    What’s New
    1. Fixed Issue: Red LED keeps flashing after powering off the device
    2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
    3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
    4. Other minor bug fixes and performance improvements
  • BOOMBOX 3 WI-FI: Software Update Release Notes

    BOOMBOX 3 WI-FI

    Software Update Release Notes

    ------------------------------------------------------------------------
    Version:  24.25.41.60.00
    Release Date: June 28, 2024
    Release Media: OTA (over the air) Update
     
    What’s New

    1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
    2. Add product registration support in One App
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  24.11.11.60.00

    Release Date: April 9, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add Roon Ready feature
    2. Multi-Channel Bass optimization
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  23.43.41.60.00

    Release Date: November 15, 2023

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add support for Immersive Audio feature
    2. Add support for TIDAL Connect
  • Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
  • Call Information
    To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.
  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
  • Can Apple's Siri assistant be activated from the headphone remote?
    No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.
  • Can Boost TV be wall-mounted?
    Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.
  • Can Charge 3 be updated and how?
    Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.
  • Can Control Xstream withstand all weather.
    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.
  • Can Horizon wake you up with Bluetooth music from a telephone?
    Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.
  • Can I activate heart rate voice info with gloves on?
    No, you will need to use your fingertips, or use special gloves made for touch-screen use.
  • Can I add a subwoofer to EON 208P?
    Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.
  • Can I adjust the call tone level on JBL Soundgear?
    While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.
  • Can I also have my product delivered to an address that is different to my invoice address?
    When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).
  • Can I answer calls with the E15?
    Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.
  • Can I bi-wire my Arena speakers?
    No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.
  • Can I cancel my order for a Personalized Product?
    JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?
    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.
  • Can I change my order?
    Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.
  • Can I change the Bluetooth name for my JBL Boost TV?
    Sorry, this is not possible.
  • Can I change the Bluetooth name for my JBL SB 250?
    Sorry, this is not possible.
  • Can I change the shipping address for a Personalized Product order?
    We can help you try to correct typos and other minor errors up to 24 hours after the order has been placed. Please contact our Customer Support team for assistance.

    Other than minor corrections, we cannot change the shipping address.

    IMPORTANT: Once the order has shipped, we cannot make corrections.
  • Can I charge it connected to a wall power outlet.
    Yes. A usb wall adapter would be required.
  • Can I charge the speaker when it is wet?
    You need to dry the micro USB or power ports completely before plug-in power for charging.
  • Can I check the software version on my Boost TV?
    Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.
  • Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?
    SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.
  • Can I connect 2 separate wired devices to the Boost TV AUX and optical Inputs?
    Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.
  • Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • Can I connect Clip2 to a computer.
    Yes. Connect Bluetooth or auxiliary. Remember that Bluetooth can only work if the source supports A2DP stereo audio streaming, which may not be the case for all computers.
  • Can I connect more than one Bluetooth device?
    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.
< 1 2 3 4 5 6 ... 41 >

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a support agent
Call us now at: (800) 336-4525

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Chat With Us

Chat With Us

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

message

Text Us

Text with a support agent via SMS at:
628-333-7807

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)