How To

How To

1202 results
  • You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music
  • Approximately 2.5 hours. This depends on the actual charger used, and its capacity in Amperes.
  • The surround speaker takes up to 4 hours to fully charge.
  • Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.
  • The cable is approximately 125 cm long.
  • You can have 3 smart devices connected at the same time and by pressing play on either one of the sources (smart devices) will start streaming music. The speaker can remember up to 8 paired smart devices and when this buffer is full it will release the first added device in connected sequences. Resetting the speaker will also clear this buffer.
  • All three devices supports up to 3 Bluetooth connections at the same time. However, only one can play music while connected, if one of the other paired devices starts playback, it will interrupt the music that is currently playing, and begin playing from the second or third connected device.
  • Up to 3 devices can be paired to the BOOST TV at one time.
  • You can have several source paired, but only one active at the same time.
  • The amount of Chromecast speakers you can stream music to depends on the bandwidth of your local wireless network. Theoretically, an unlimited amount of devices can be connected to stream the same song.
  • Only one device at a time.
  • They support up to 8 paired devices without reset.
  • The E15 headphones come with three sizes of ear tips: S, M, L which accommodate most ear sizes.
  • The UA Sport Wireless Flex has size 3 (wingless) and the larger size 5 (winged). It also features three sizes of the small, medium, large inner ear tips. The unit comes with the size 5 Medium in ear tip on the unit out of the box.
  • The Duet Mini headphones come with three ear tip sizes. (Small, Medium, Large)
  • The JBL Live 100 comes with 3 different ear tip sizes (S, M, L)
  • The Everest 110 should receive 8 hours of audio playback on a full charge. However, depending on the volume level at which you listen to your music at, this can decrease the battery life faster.
  • You should receive up 10 hours of audio playback. (varies by volume level and audio content)
  • You should expect up to 8 hours of playback time on a fully charged battery.
  • You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
  • You can connect 2 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
  • Up to 2 source devices can connected at the same time.
  • You can stream to two speakers simutanouisly with the Connect function.
  • Up to 3 units can connect with the party mode.
  • An OR300 weighs 42 g per earpiece.
  • JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

     

  • Sometimes you need to change settings such as changing EQ to match the content you are watching or adjusting the bass level.
    1. Grab your Remote control.
    2. Press and hold the "HOME" button down, an overlay on the right side of the screen will appear.
    3. This is our quick settings menu.
    4. Go to Settings --> Sound --> Select EQ Mode
    5. Hit the back button Arrow icon a couple of times until you are back at what you are watching.
    With the Quick settings menu, you don't have to stop and leave the app or content you are watching, its very simple, and easy to use!
  • You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.
  • With both detachable surround speakers undocked, you can select the surround sound level by pressing the REAR button on the remote control.
  • • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
  • You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.

  • The surround speakers of our JBL Bar 800 or Bar 1000 can be recharged through the USB-C connection, located on the side of the speaker. The speakers can be charged by docking them in the soundbar also.
  • The battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.
  • To check the firmware version:
    Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.
  • To find out the software version, press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
     
  • So your Pulse 4 got dirt on it, or even fingerprints, and you want to show off the device the best way possible.
    Keep reading this article, and we will instruct you on how to clean the glass and device.

    How to clean your speaker
    • Dirt and stains on your speaker can be cleaned under lukewarm running tap water.
    • Use a soft cloth, preferably cotton, to clean the glass and to remove fingerprints. Hold the top part to avoid adding more prints to the glass part.
    Remember not to charge the device while it is still wet. The charging port needs to be completely dry before charging.

    Contact our Customer support for more help and advice to keep your speaker top-notch!

  •                                                                          CLEANING THE PRODUCT V2.JPG CLEANING THE PRODUCT V3.JPG

    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP: 
    We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
  •                                                                                              CLEANING THE PRODUCT V2.JPG
    CLEANING THE PRODUCT TWS.JPG  
    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP: 
    We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
  • You can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.

  • Our FLIP 5 speaker is an "All-weather companion," and sometimes it can get dirt and other substances on it. Clean your speaker under lukewarm water from your water tap, and use a microfiber cloth to remove stains. Do not use any alcohol or other to remove stains and dirt. Do not charge your product while the charging port is wet; make sure it is dry before you connect it to a charger. Contact our Customer support if you need more advice.
  • With a short press of the dedicated Bluetooth button on the underside of the right ear cup, it powered on and enter the pairing mode.
     
  • 1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.
  • To successfully connect the JBL Wireless Microphone Set to a Partybox, connect the supplied 6.3mm jack dongle to the Partybox's Microphone Input. Now turn on the dongle and the Partybox. The dongle's Power button light should stay lit, if the light turns off or does not stay lit it is off and needs to be charged with the provided USB cable.*

    Now turn on one or both microphones as required and increase the Mic volume and gain to the desired level. The LED screen will show a channel number 'CH-1', 'CH-2', etc. The channel number is not changeable manually, and may change between power cycles, but all channels will connect automatically to the dongle. If the LED screens do not show a channel number, the batteries in the microphones need to be replaced.

    *Charging the dongle while in use is not recommended and will likely cause unwanted interference.
  • You can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.
  • You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network.

    Connecting to WiFi
    • Turn on your soundbar.
    • Download the Google Home app to your phone.
      • Available on Android and Apple.
    • Enable Bluetooth, Location services on your Android device.
    • Enable Bluetooth on your Apple device.
    • Open Google Home app
    • Follow the instructions given in the app.
    You are now connected to your WiFi network and can enjoy streaming music to your system.
  • Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.
  • If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #5.png
    Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
    Set up Google Assistant #3.png
    Set up Google Assistant #4.png
  • Visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #1.png
    Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
      Set up Google Assistant #3.png
    Set up Google Assistant #4.png
  • To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.
  • Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con
    1. There are two steps in the calibration
      1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
      2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
    2. In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.
    3. Press and hold the Microphone Mute button for >13 seconds
    4. Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
      This restores the earbuds to the factory defaults.
      TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
      It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    5. Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    6. NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

      We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

      Instructions below are for Android only

      1. Open your Google Home app Google Home app
      2. Enable Bluetooth User-added image on your device.
      3. Enable Location service User-added image on your Android device.
        1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
        2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
      4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
        1. Tap  the User-added image located top right corner.
        2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
      part 3User-added imagepart 5

      You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

      Finding the MAC address after speaker is installed

      1. Open your Google Home app Google Home app.
      2. Tap on  to view your home.
      3. Find your room User-added image.
      4. In the top right corner tap Settings icon User-added image.
      5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
    7. Finding the software version

      1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
      2. A voice will start prompting numbers which indicates the current software version.
      PBFW_Announce.png
    8. Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

      Here is how to do it:
      1. Go to the Google Play Store on your TV screen (Use remote to navigate).
      2. Download the Spotify app
      3. Sign-in with your account.
      4. You can use the dedicated app and navigate through your playlist.
      5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"
      Now you can enjoy Spotify using voice or the Remote Control.

      *Some commands may not be available in all countries.
    9. JBL TOUR ONE
      Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.


        Manually activating Silent NOW #1.png

      JBL TOUR PRO+ TWS
      Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

        Manually activating Silent NOW.png
    10. In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.
      1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
      2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
      3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.
    < 1 ... 8 9 10 11 12 ... 21 >

    Can’t find what you’re looking for?

    Call Us

    Call Us

    Talk to a support agent
    Call us now at: (800) 336-4525

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)

    Chat With Us

    Chat With Us

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)

    message

    Text Us

    Text with a support agent via SMS at:
    628-333-7807

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)