How To

Support Overview / How To

How To

1217 results
  • How do I redeem my 1-Year Premium Membership to MapMyFitness?
    Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.
  • How do I redeem my 1-Year Premium Membership to MapMyRun?
    Instructions are located on the back of the “Find Your Fit” insert in the product box on a red paper. There will be a 15 Character Access Code is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.
  • How do I reject a call?
    Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.
  • How do I rename my device?
    (1) Select the JBL device you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
  • How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?
    With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset my JBL headphones?
    With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
    Your headphones are now reset to factory status.
     
  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset the device to factory settings?
    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

    Endurance Run 2 Wireless reset: Disconnect the earbuds from the paired source device and then press and hold the volume(+) & volume(-) buttons simultaneously for 5 seconds. 

  • How do I reset this unit back to factory settings?
    1. Turn the unit ON.
    2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
    3. Unit is now reset.
  • How do I reset to factory defaults?
    Press Phone and "volume +" > 2 sec. Power must be on.
  • How do I see that battery is low?
    The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.
  • How do I see that the headphone is fully charged?
    The red light in the charging status LED on the right cup will turn off.
  • How do I see when my JBL E45BT or E55BT is fully charged?
    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.
  • How do I skip tracks on the Everest 310/710 headphones?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I skip tracks on the Everest 750NC?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I skip tracks on the Synchros E30?
    The track control button is located in the center of the inline microphone. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward. Compatibility may vary with some older phone models.
  • How do I skip tracks on the T205?
    Two quick clicks on the microphone will skip the track forward. Three quick clicks on the microphone will skip the track backward to the previous song.
  • How do I start the product for the first time?

    The JBL product is in a deep sleep mode, which it is to prolong the lifetime of the battery. Connect the case to a charger for about 2 seconds to wake the product up and take the earbuds out from the case. Once you put the earbuds back in the case, it's ready to pair through Bluetooth. 

  • How do I switch the enhancer sizes?
    The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.
  • How do I turn off my E45BT or E55BT?
    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
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