How To

If you are having trouble with distortion or drop out, try the following suggestions:

Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

AUTHENTICS 200/300/500

Software Update Release Notes

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Version:  24.20.21.50.00

Release Date: May 23, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add Roon Ready feature
2. Add Spotify HiFi support
3. Add AAC codec BT streaming support
4. Fixed bugs
5. Improved performance

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Version:  24.01.41.50.00

Release Date: January 16, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Normalized volume level when using stereo pairing with AirPlay 2
2. Add support for stereo pairing (Authentics 500)
3. Fixed bugs
4. Improved performance

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Version:  23.46.65.50.00

Release Date: November 27, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add support for stereo pairing (Authentics 200/300)
2. Add support for Amazon HD Music (Dolby Atmos Music content supported on Authentics 500 only)
3. Fixed bugs
4. Improved performance

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Version:  23.33.55.50.00 

Release Date: August 28, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Add support for Amazon Alexa & Google Voice Assistant
2. Add support for Dolby Atmos Music over Tidal inside the JBL One app (Authentics 500)
3. Improve sound quality
4. Bug fixes and improvements

 

 

The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.

BAR 1300/1300X

Software Update Release Notes

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Version:  V 24.33.31.80.00
Release Date:  August 20, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve rear speaker charging performance when docked

Version:  V 24.17.71.80.00
Release Date: May 10, 2024
Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Improve calibration flow.
2. Add Amazon HD music support in JBL ONE app
3. Improve HDMI eARC/ARC compatibility

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Version:  V 22.47.35.80.00

Release Date: November 29, 2022

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Optimize the charging experience for the detachable surround speaker
2. Improve sound bar HDMI compatibility with TV
3. General software and performance improvements

BAR 300 & BAR 500
Software Update Release Notes
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Version:  24.27.31.80.00
Release Date:  July 23, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve HDMI eARC/ARC compatibility

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Version:  24.15.21.80.00
Release Date:  April 16, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Optimize network request
2. Fix Smart Mode auto standby issue

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Version:  24.10.21.80.00
Release Date:  March 25, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve calibration flow
2. Add Amazon HD music support in JBL One App
3. Improve HDMI eARC/ARC compatibility

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Version:  23.52.11.80.00
Release Date:  January 3, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Enable PureVoice On/Off adjustment

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Version:  23.43.41.80.00
Release Date:  November 16, 2023
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Upgraded Bluetooth to version 5.3
2. Immersive Audio feature support
3. SmartThings support
4. Tidal Connect support

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Version:  V 22.31.11.80.00
Release Date:  August 08, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

What’s New

1. Improved LED Display messages
2. Improved Wi-Fi music streaming connectivity

BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version:  21-04-54-70
Release Date:  January 29, 2021

• Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
• Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
• Improved LED Display messages.

BAR 5.1
Software Update Release Notes
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Version:  V17.07
Release Date:  February 26, 2021
Release Media:  USB
Filename:  Unify.BIN

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improved LED Display Messages

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Instructions for software upgrade
 

1. Download the latest software version from JBL.com and bin file: Unify.BIN
2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
5. To Check Software version: 

• Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
• To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure

BAR 5.1 SURROUND
Software Update Release Notes
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Version:  20-43-51-00
Release Date:  December 18, 2020 

• Improves Soundbar HDMI ARC inter-operability
• Enables Alexa MRM (Multi-Room Music) functionality.
• Download the “JBL BAR Setup” App onto your Android or iOS smartphone/tablet to setup WiFi and link it to your Alexa account to enjoy this new feature.

BAR 700

Software Update Release Notes

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Version:  24.15.21.80.00

Release Date: May 10, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Improve calibration flow
2. Add Amazon HD Music support in JBL One app
3. Improve HDMI eARC/ARC compatibility

BAR 800 & BAR 1000
Software Update Release Notes
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Version:  V 24.33.31.80.00
Release Date:  August 20, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve rear speaker charging performance when docked

 

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Version:  V 24.15.21.80.00
Release Date:  April 18, 2024
Release Media:  OTA (over the air) Automatic Update

What’s New

1. Improve calibration flow
2. Add Amazon HD support in JBL One App
3. Improve HDMI eARC/ARC compatibility

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Version:  V 22.34.55.80.00
Release Date:  September 09, 2022
Release Media:  OTA (over the air) Automatic Update
Filename:  JBL_Bar_800_1000_ver_22.34.55.80.00.zip

What’s New

1. Improved the LED display behavior for a better user experience.
2. Optimized the charging experience for the detachable surround speaker.
3. Improve Wi-Fi music streaming connectivity.

BAR 9.1
Software Update Release Notes
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Version:  V22.01.31.80
Release Date:  May 19, 2022
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip

1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
   1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
   1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
3. General software and performance improvements:
   1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
   2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.23.11.80
Release Date:  June 8th, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

1.    Improve calibration success rate in some cases.
2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
3.    Improve LED Display messages.

Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
注意：此软件升级不适用于JBL Bar 9.1中国版。

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Version:  V21.13.11.80
Release Date:  April 8, 2021
Release Media:  OTA (over the air) Automatic Upgrade and/or USB
Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip

• Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
• Improves Bluetooth connectivity for mobile devices.
• Improved LED Display Messages.
• Bug fix to remove detachable speakers battery level checking due to imprecise readings.

NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

注意：此软件升级不适用于JBL Bar 9.1中国版。
 

The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.

The BASSPRO GO receives is power ONLY from the harness that is connected to the car battery.  When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.

When removed from the harness, the full-range portable speaker runs on the internal battery.  It cannot be charged via either of the USB (A or C) jacks.  It will be charged the next time it is connected to the harness in the vehicle.
 

The BASSPRO GO uses the original Connect feature.  It is not compatible with devices using the Connect+ or PartyBoost feature.  You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
 

Installation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience.  If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.
 

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

Harman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
First download the JBL Portable App from the App store or Google Play store to your mobile device.
Then connect to the speaker by Bluetooth.
Open the JBL Portable App and select settings to check and install the new Software version.
The red dot indicates the presence of an update (see image below).

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

BOOMBOX 2

Software Update Release Notes
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Version:  0.6.0.6
Release Date: May 7, 2024
Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Improve PartyBoost capability

------------------------------------------------------------------------

Version:  0.4.4.0

Release Date: October 13, 2022

Release Media: OTA (over the air) Update through JBL Portable App

What’s New

1. Improve Bluetooth connection stability.
2. Support for PartyBoost when using aux-in
3. Improve PartyBoost & Stereo Mode switching
4. Improve update stability with iOS
5. Improve aux-in & Bluetooth input switching stability

BOOMBOX 3
Software Update Release Notes
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Software Version:  V0.3.0.0
Version (iOS):  N/A
Version (Android):  N/A
Release Date:  July 27, 2022
Release Media:  OTA (over the air) via JBL Portable App


What’s New

1. Fixed Issue: Red LED keeps flashing after powering off the device
2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
4. Other minor bug fixes and performance improvements

BOOMBOX 3 WI-FI

Software Update Release Notes

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Version:  24.25.41.60.00
Release Date: June 28, 2024
Release Media: OTA (over the air) Update
 
What’s New

1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
2. Add product registration support in One App
3. Performance enhancement

------------------------------------------------------------------------

Version:  24.11.11.60.00

Release Date: April 9, 2024

Release Media: OTA (over the air) Update

 

What’s New

1. Add Roon Ready feature
2. Multi-Channel Bass optimization
3. Performance enhancement

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Version:  23.43.41.60.00

Release Date: November 15, 2023

Release Media: OTA (over the air) Update

 

What’s New

1. Add support for Immersive Audio feature
2. Add support for TIDAL Connect

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.

Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.

Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.

No, you will need to use your fingertips, or use special gloves made for touch-screen use.

Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.

JBL Personalized Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.

Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.

Sorry, this is not possible.

Sorry, this is not possible.

We can help you try to correct typos and other minor errors up to 24 hours after the order has been placed. Please contact our Customer Support team for assistance.

Other than minor corrections, we cannot change the shipping address.

IMPORTANT: Once the order has shipped, we cannot make corrections.

Yes. A usb wall adapter would be required.

You need to dry the micro USB or power ports completely before plug-in power for charging.

Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.

SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.

Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.

No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect

Yes. Connect Bluetooth or auxiliary. Remember that Bluetooth can only work if the source supports A2DP stereo audio streaming, which may not be the case for all computers.

You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.

No, you can only have one activate device connected to the speaker. Please un-pair your current Bluetooth device, then connect with another device if needed.

No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.

No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet

Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.

Yes, provided that your computer supports A2DP Stereo audio streaming over Bluetooth, you can connect to JBL EON 208P and EON ONE. If your computer can connect to a mouse, a keyboard or a printer with Bluetooth, but not the EON speaker, please check if A2DP is supported. If it is not, ask the provider or manufacturer of your computer how to establish A2DP support.

No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.

Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.

To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.