How To

Support Overview / How To

How To

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  • HORIZON 2 vs HORIZON 2 HOTEL

    These two products are identical. The only difference between them is...

     

    HORIZON 2: out-of-the-box is set to HOTEL OFF

     

    HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON

     

    On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.

     

    The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.

     

    When HOTEL mode is ON, these are the following changes that occur.

     

    • Alarm can only be set for a single day.
    • Alarm will ONLY work as a buzzer.
    • A Room Number can be set.
    • A Max Alarm Volume can be set.
    • Bluetooth cannot auto-reconnect.
  • How can I check the software version on my Flip3, Flip4 or Xtreme??
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
  • How can I check the software version on my Xtreme?
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version of your Xtreme. The Xtreme must be ON. The latest version of the JBL Xtreme firmware is v. 7.7
  • How can I connect a stereo source?

    EON 208P:

    Two of the inputs are made for stereo use:
    CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
    CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

    Also, the Bluetooth wireless input is stereo.

    EON ONE:
     Two of the inputs are made for stereo use:
     CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
     CH 5/6 without volume control and 3.5 mm input jack

     Also, the Bluetooth wireless input is stereo.
  • How can I connect the USB Wireless dongle with my device?
    Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".
  • How can I connect two JBL Connect compatible speakers together?
    Please press JBL Connect buttons on both speakers to connect.
  • How can I control the volume?
    This headphone does not have volume control. It features a one button in-line remote that enables you to pause/play, skip tracks and answer/hang up phone calls. The microphone that is built into the remote permits use as headset with a mobile phone.
  • How can I enable 10-bit color on the HDMI Inputs?
    To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

    Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
  • How can I get a software update?
    Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available
  • How can I get further technical service?
    In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
  • How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

    After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.


    For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

  • How can I get the JBL AmpUp App?
    Unfortunately, the JBL AmpUp App is no longer available for download.
  • How can I increase the playtime when connected to the USB wireless dongle?
    If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.
  • How can i pair the subwoofer to my SB150?
    On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.
  • How can I play content with Dolby Atmos and DTS:X sound?
    To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.
  • How can I reach the USA Under Armour Customer Service?
    You can reach out to the Under Armour Customer Service in the USA by phone at 1.800.377.9952 or by e-mail at ua.jblsupport@harman.com.
  • How can I reset my Cinema SB series soundbar?
    On the soundbar, press and hold the power and source button for more than
    10 seconds.

    Please note this procedure will revert ALL settings back to factory default.
  • How can I reset my JBL DUET NC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my JBL E25BT?
    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
  • How can I reset my JBL E65BTNC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
  • How can I reset my JBL Tuner to factory default settings?
    To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
  • How can I reset the headphones?
    Press volume + and volume - simultaneously for 5 seconds to reset.
    The headphone must be ON while doing this.
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?
    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.
  • How can I see that my T450BT is fully charged?
    The charging LED stops lighting white, and goes dark.
  • How can I see that the device is fully charged?
    When the Xtreme is ON, the row of 5 diodes at the bottom of the front will light up in turn, with the top flashing LED showing how far charging has progressed. When full charge has been reached, all diodes light constantly. In some cases, the fifth diode keeps on blinking, but does not light up constantly, no matter how long charging continues. Sometimes it will show constant light after charging has been stopped. This is normal, caused by tolerances in the circuits, and is no cause for alarm. The battery is charged to the same level. If the Xtreme is OFF, no diodes will light when full charge has been reached.
  • How can i see when it has finished charging?
    The red charge light turns off when charging has finished.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.  
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.
  • How can I switch between Bluetooth and a 2.4GHz Wireless connection?
    When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud  and the earbuds will automatically switch over to that connection while answering the call.
  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?
    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.
  • How can I upgrade the speaker?
    By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.
  • How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?
    If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.
  • How can the headphones be restored to factory default?
    Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.
  • How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?
    The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.
  • How deep and for how long can I dive with my JBL Endurance DIVE?
    With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.
  • How does Harman Volume work on JBL Cinema Base?
    Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off
  • How does our system figure out which speaker you talked too?
    Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
    All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
    The speaker with the best microphone reception will respond with an answer.

    Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
    If all speakers are muted, all will be silent.
  • How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.
  • How does the Bluetooth input work?
    BT sources are volume controlled by the Primary Volume control. BT volume relative to other sources must be adjusted either on the BT source or on the mixer’s input volume controls. Bluetooth does not occupy any of the other inputs.
  • How does the LED light on the neckband of the UA Sport Wireless Flex work?
    Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.
  • How does the One touch playlist selection work on JBL Playlist?
    In our Quick Start Guide, there is a section under "One Touch Play Feature", where we explain how it works. We advise to take a look at it.
  • How does the Play button work with AirPlay video streaming?

    After pressing the Play button, you must wait 3 seconds before you can press the Play button again when listening to videos over AirPlay.

  • How does the UA Heart Rate headphones connect to a different device?
    If you want to pair and connect to a different device, make sure the headphones are turned off. Proceed to turn the headphones on by pressing and holding the power button for 3- 5 seconds until you hear the audible voice stating “power on” followed by “looking for device.” You will see the LED alternate between blue and red as it searches for your new device. Make sure your device is in search mode. Within seconds your headphone should appear as one of your discoverable devices. You will then hear the audible voice stating, “audio connected” followed by a blinking blue LED light located on the inline microphone indicating that it is now connected to a device.
  • How do I activate SIRI/Google Now on the UA Sport Wireless Flex?
    Make sure the headphones are turned on and connected to your smart device. Press and hold the Microphone button located on the LEFT arm of the neckband. You should be able to activate Siri/Google within 3 seconds after pressing the Microphone button.
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?
    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021
  • How do I activate voice command?
    Tap and hold the right earpiece for 4 seconds.
  • How do I adjust the volume on the UA Heart Rate Wireless?
    To increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.
  • How do I answer calls on the JBL Soundgear?
    To answer and hang up calls, press the pause/play button located on the left arm of the Soundgear.
  • How do I change the enhancers?
    To remove the enhancer, pinch the edge opposite of the sound tunnel between your thumb and forefinger and firmly pull up and off the ear bud. Replacement enhancers are specific to the left and right ear bud. An (L) or (R) and size indicator is located on the inside of the enhancer. When changing the enhancers, you must place the right enhancer on the right ear bud and the left enhancer on the left ear bud. Firmly grasp the earbud with one hand and align the sound tunnel of the enhancer with your other hand and stretch the enhancer up and over the top of the red earbud. Check the alignment of the sound tunnel to insure best sound performance. If sound is muffled or weak, check and rotate sound tunnel. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. - If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.
  • How do I charge the T110BT headphones?
    The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.
  • How do I charge the Under Armour Sport Wireless Heart Rate headphones?
    The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.
  • How do I check my heart rate on the JBL Reflect Fit headphones?
    Go to your Bluetooth Settings to confirm that you are connected to both JBL Reflect Fit Audio and JBL Reflect Fit HRM. Once you are connected to the Reflect Fit HRM you will hear the audio voice prompt state, "Searching for Heart Rate"......"Calibrating" followed by a heart beat prompt. It will calibrate for 2-5 seconds followed by "Heart Rate Detected". If it cannot verify your heart rate, the audio voice prompt will advise you to adjust the ear piece. Once it has established your heart rate, you will be able to manually check your heart rate by pressing the heart button located on the RIGHT arm of the neck band.
  • How do I check which software version is in the headphone?
    The firmware version of the headphone will be displayed in the settings page of the app.
  • How do I clean my Earphones?
    We recommend cleaning the earphones with audio or electronic wipes.
  • How do I clean my JBL Quantum 910 Wireless headset?
    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.
  • How do I clean my yurbuds?
    To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones, as shown in the Quick Start guide: Left bud between 3:00 and 4:00 position Right bud between 8:00 and 9:00 position
  • How do I connect JBL DRG to my head unit via FM?
    • Make sure that JBL DRG is connected via Bluetooth with your smartphone and the JBL DRG” app has been launched. • Search a FM frequency band with your head unit. (an unrestricted frequency would be one that is not occupied by a radio station). • Select “FM” in “Connection Mode” on the JBL DRG App and key in the FM unrestricted frequency you have selected in the right window, JBL DRG will then transfer audio to your head unit and play through your vehicle’s audio system.
  • How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?
    • Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.
  • How do I connect my headphones to UA Record?
    To set up and enjoy all the features of your UA Sport Wireless Heart Rate, you’ll need to connect it to your phone using the UA Record™ mobile app. Select the UA Sync icon in the upper right hand corner of the dashboard. Tap on “UA Sport Wireless Heart Rate”. Follow the on-screen instructions to finish setup. Once connected, the headphones will live under My Apps and Devices. Here, you can access your headphones' settings to check your battery level, current heart rate, and help.
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